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Insurance Customer Representative Jobs (NOW HIRING)

Pinnacle Bank/Bank of Colorado

INSURANCE CSR

Phoenix, AZ · On-site

$17 - $25/hr

INSURANCE CSR Department: 1335-Scottsdale Employment Type: Full Time Location: Scottsdale, Arizona Compensation: $17.00 - $25.00 / hour Description GENERAL SUMMARY: Responsible for insurance sales ...

Dukes Insurance Agency

Insurance CSR

Chicago Ridge, IL · On-site

$18 - $24/hr

Previous experience working as a customer service representative, preferred. * Willingness to learn knowledge of insurance products and policy schedules & forms. * Friendly and professional demeanor.

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Insurance Customer Representative information

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$26K

$48.4K

$73K

How much do insurance customer representative jobs pay per year?

As of Sep 15, 2026, the average yearly pay for insurance customer representative in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What does an insurance customer representative do?

An Insurance Customer Representative assists clients with their insurance needs, including answering questions about policies, processing claims, and providing quotes. They act as the main point of contact between the insurance company and the customer, ensuring that clients understand their coverage options and helping resolve any issues that may arise. Their role often involves both customer service and administrative tasks, such as updating records and handling billing inquiries. Strong communication and problem-solving skills are essential for this job.

What are the key skills and qualifications needed to thrive as an insurance customer representative, and why are they important?

To thrive as an Insurance Customer Representative, you need a solid understanding of insurance products, strong customer service skills, and typically a high school diploma or equivalent. Familiarity with CRM systems, insurance quoting software, and sometimes state insurance licensing are commonly required technical qualifications. Excellent communication, active listening, and problem-solving abilities are standout soft skills for this role. These skills enable representatives to effectively address client needs, resolve issues promptly, and maintain customer satisfaction in a competitive industry.

What are some common challenges insurance customer representatives face when handling client inquiries, and how can they effectively manage these situations?

Insurance Customer Representatives often encounter challenges such as addressing complex policy questions, managing upset or anxious clients, and keeping up-to-date with frequent policy changes. Effective communication, patience, and a solid understanding of products are key to resolving client concerns. Utilizing internal resources, collaborating with underwriters or claims specialists, and continuous learning can help representatives confidently handle difficult inquiries and provide accurate information.

What is the difference between Insurance Customer Representative vs Insurance Claims Specialist?

AspectInsurance Customer RepresentativeInsurance Claims Specialist
Required credentialsHigh school diploma; sometimes insurance licensesHigh school diploma; often insurance licenses or certifications
Work environmentCustomer service centers, call centers, office settingsClaims departments, offices, sometimes remote
Employer and industry usageInsurance companies, brokers, agenciesInsurance companies, third-party administrators
Common search and comparison intentCustomer service, policy inquiries, account managementClaims processing, investigation, settlement

The main difference is that Insurance Customer Representatives focus on assisting clients with policy questions and account management, while Insurance Claims Specialists handle the processing and investigation of insurance claims. Both roles require customer service skills and insurance knowledge but serve different functions within the insurance industry.

Is insurance customer service a good job?

Insurance customer service roles, such as Insurance Customer Representatives, involve assisting clients with policy inquiries, claims, and coverage options. The job typically requires strong communication skills, patience, and familiarity with insurance software, and offers opportunities for advancement and stable employment. Job satisfaction depends on individual preferences for customer interaction and problem-solving tasks.

What states have the most Insurance Customer Representative jobs?

States with the most job openings for Insurance Customer Representative jobs include:

What are popular job titles related to Insurance Customer Representative jobs?

For Insurance Customer Representative jobs, the most frequently searched job titles are:

Insurance Customer Representative jobs near you

Insurance Customer Service Representative

Phoenixville, PA • On-site

State Farm Insurance - Sean Collins
See more jobs at State Farm Insurance - Sean Collinsexternal

$75K/yr

Full-time

Re-posted 19 days ago

Job description

Are you a customer service professional looking for a great opportunity in insurance? You might be a perfect fit for our open insurance customer service representative role. You'll be in charge of giving current policyholders excellent customer service by resolving billing issues, amending policies, and making policy suggestions. Additional tasks include generating policy quotes and providing coverage advice for new and potential customers. Our ideal candidate has previous customer service experience and has an excellent rapport with clients. If this sounds like you, please start your application today!

Compensation:

$55,000 - $75,000 yearly


Responsibilities:
  • Make accurate modifications to consumer policies depending on the information supplied
  • Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
  • Maintain a record of customer interactions and follow up on their experience with our organization
  • Manage inbound calls related to insurance policy concerns, customer complaints, and general queries
  • Communicate with the customers about complaints, give acceptable solutions, and follow up to ensure that the problem was fixed

Qualifications:
  • Must have knowledge of Microsoft Office and customer relationship management software
  • Display strong communication skills, active listening skills, and personal skills
  • Must have high school diploma or GED equivalent
  • Basic knowledge of insurance policy procedures and schedules is preferred
  • Prior work in a customer-facing position or customer service role is required
  • Must have or obtain a PA Property & Casualty producer license. Training, support, study material, and guidance will be provided if you don't have this license now, but you must be willing to obtain this license within 30 days of the offer.

About Company

We are a very busy State Farm Insurance office and are looking for our next great team member! This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are a growing agency with big dreams and lots of potential. Our team is comprised of results-oriented individuals who are serious about their development. We take pride in using our years of valuable experience to mentor individual team members and prepare them for successful careers. Come work with an energetic, fun team at Sean Collins - State Farm Agent! If you want a career, not a job, then we encourage you to apply!