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Insurance Agency Customer Service Rep Jobs (NOW HIRING)

GEICO

Agency CSR

Morristown, NJ · On-site

$30K - $45K/yr

The insurance industry is an exciting world to be a part of. If you are looking for a positive ... of an Customer Service Representative at the agency. * Maintain an upbeat, positive and ...

Schizzano Insurance Agency Inc

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Insurance Customer Service Representative

Hicksville, NY · On-site

$25 - $30/hr

Pleasant Insurance Agency, located in Hicksville, NY, is seeking a Commercial Lines Insurance Customer Service Representative to join a small team. This role focuses on handling a variety of ...

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$26K

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$73K

How much do insurance agency customer service rep jobs pay per year?

As of May 29, 2026, the average yearly pay for insurance agency customer service rep in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Agency Customer Service Rep, and why are they important?

To thrive as an Insurance Agency Customer Service Rep, you need strong knowledge of insurance products, attention to detail, and typically a high school diploma or equivalent. Familiarity with agency management software, CRM systems, and sometimes state insurance licensing is beneficial. Excellent communication, problem-solving, and patience are important soft skills for building client trust and resolving concerns. These skills ensure accurate policy administration, positive client experiences, and efficient agency operations.

What are some common challenges faced by Insurance Agency Customer Service Reps, and how can they be managed effectively?

Insurance Agency Customer Service Reps often encounter challenges such as handling high call volumes, addressing complex policy questions, and managing client concerns during stressful situations like claims processing. To manage these effectively, reps typically rely on strong communication skills, up-to-date product knowledge, and support from team members and supervisors. Many agencies offer ongoing training and encourage collaboration within the team to help reps stay informed about changes in policies and procedures, which can make navigating these challenges more manageable and ensure exceptional customer service.

What does an Insurance Agency Customer Service Representative do?

An Insurance Agency Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, handling claims, and resolving concerns. They serve as the main point of contact between clients and the insurance agency, ensuring that customers understand their coverage options and receive prompt service. These representatives also help with billing inquiries, renewals, and educating clients about available products to best meet their needs.

Why do most insurance agents quit?

Insurance agency customer service representatives often leave the job due to high workload, low pay, and limited advancement opportunities. The role can involve repetitive tasks and challenging customer interactions, which may lead to burnout and turnover.

What is the difference between Insurance Agency Customer Service Rep vs Insurance Agent?

FeatureInsurance Agency Customer Service RepInsurance Agent
CredentialsTypically requires a high school diploma; some states may require licensingRequires licensing and certifications specific to insurance products
Work EnvironmentOffice setting, customer service centers, call centersOffice, client meetings, fieldwork
Employer & Industry UsageInsurance agencies, brokerages, customer service departmentsInsurance agencies, independent agencies, direct sales
Primary RoleAssist customers with policy questions, billing, and claims supportSell insurance policies, advise clients, and generate new business

While both roles work within the insurance industry, Insurance Agency Customer Service Reps focus on supporting existing clients and handling inquiries, whereas Insurance Agents actively sell policies and seek new business opportunities. Understanding these differences helps job seekers identify the right career path within the insurance field.

More about Insurance Agency Customer Service Rep jobs
What job categories do people searching Insurance Agency Customer Service Rep jobs look for? The top searched job categories for Insurance Agency Customer Service Rep jobs are:
Insurance Agency Customer Service Rep jobs near you
Infographic showing various Insurance Agency Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 47% Physical, 46% Hybrid, and 7% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.
Insurance Agency Customer Service Representative

Insurance Agency Customer Service Representative

DeNooyer Chevrolet

Colonie, NY

$18 - $22/hr

Other

Posted 13 days ago

Job description

Insurance Agency Customer Service Representative

DeNooyer Direct Insurance Services is seeking a dedicated Insurance Agency Customer Service Representative to join our team in Colonie, NY. Our insurance agency is located inside the DeNooyer Chevrolet dealership. In this role, you will be a point of contact for customers, providing exceptional service and support related to insurance policies. You will assist clients with their inquiries and ensure a smooth and positive experience throughout their interaction with our agency.

The insurance agency hours are Mon-Thur 9:00am -7:00pm; Fri 9:00am - 6:00pm and Sat 9:00am - 5:00pm.

This is a part time position - the candidate must have availability some evenings and rotating Saturdays. Schedule to be determined.

Responsibilities
  • Respond promptly and professionally to customer inquiries via phone, email, and in-person, and directing to the assigned agent if necessary.
  • Maintain accurate and up-to-date customer records and documentation.
  • Collaborate with the insurance carriers and internal teams (both agency staff and dealership sales and office personnel) to resolve issues and provide solutions for mutual customers.
  • Support administrative tasks related to customer service operations such as gathering information for policy changes, payment processing and filing.
Requirements
  • High school diploma or equivalent; additional education or certifications in insurance is a plus.
  • Previous customer service experience, preferably within the insurance or automotive industry.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time efficiently in a fast-paced environment.
  • Proficiency with computer systems and customer management software.
  • Detail-oriented with excellent problem-solving abilities.
Benefits
  • Competitive hourly wage of $18.00 - $22.00, paid weekly.
  • Opportunities for professional growth and development.
  • Supportive and friendly work environment.
About the Company

DeNooyer Chevrolet is a trusted name in the automotive industry, dedicated to delivering exceptional service and quality vehicles to our customers. With a strong commitment to integrity and customer satisfaction, we foster a collaborative and dynamic workplace where employees can thrive and grow. Join us in our mission to provide outstanding automotive and insurance services to the Colonie, NY community.

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