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Medicare Customer Service Representative Jobs (NOW HIRING)

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Customer Service Representative

Tampa, FL · On-site

$18/hr

Customer Support Representative - Medicaid & Medicare Insurance ( Remote Working Setup after Training ) Location: Tampa Bay, FL Our client is a leading provider of health insurance services ...

UroStat Healthcare

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Customer Service Representative

Suwanee, GA · On-site

$18 - $22/hr

* We are seeking a Customer Service Representative - Medical Supply Company. Come join our team! You ... We take assignment of patient's insurance and bill Medicare, Medicaid and Commercial payers. Our ...

CentroMed

Customer Service Representative

San Antonio, TX

$14.50 - $19.75/hr

Customer Service Representative CentroMed is a 501(c)(3) non-profit organization that provides ... Demonstrate an excellent understanding of insurance (especially Medicaid, Medicare, and CHIP) and ...

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Medicare Customer Service Representative information

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How much do medicare customer service representative jobs pay per hour?

As of Jun 12, 2026, the average hourly pay for medicare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Medicare Customer Service Representative job?

A Medicare Customer Service Representative assists beneficiaries by answering questions about Medicare plans, coverage, claims, and billing. They help resolve issues, provide enrollment guidance, and ensure customers understand their benefits. Representatives typically communicate via phone, email, or chat, delivering accurate and courteous support. Strong customer service skills, knowledge of Medicare policies, and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive in the Medicare Customer Service Representative position, and why are they important?

To thrive as a Medicare Customer Service Representative, you need strong communication skills, knowledge of Medicare policies, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and the ability to quickly reference Medicare databases is important. Patience, active listening, and a solutions-oriented mindset help you effectively resolve complex inquiries and provide excellent support. These skills are critical for ensuring customer satisfaction, accurate information delivery, and compliance in a regulated healthcare environment.

What are the most common challenges faced by Medicare Customer Service Representatives, and how are they addressed?

Medicare Customer Service Representatives often encounter challenges such as explaining complex policy details, handling high call volumes, and assisting customers with sensitive healthcare issues. To address these, representatives receive comprehensive training on Medicare regulations and access to detailed reference materials to ensure accurate information sharing. Regular team meetings and support from supervisors help navigate difficult cases, while structured workflows and robust software streamline case management. Being adaptable and remaining calm under pressure are key to effectively overcoming these challenges and providing great service.

More about Medicare Customer Service Representative jobs
What cities are hiring for Medicare Customer Service Representative jobs? Cities with the most Medicare Customer Service Representative job openings:
What are the most commonly searched types of Medicare Customer Service Representative jobs? The most popular types of Medicare Customer Service Representative jobs are:
What states have the most Medicare Customer Service Representative jobs? States with the most job openings for Medicare Customer Service Representative jobs include:
What job categories do people searching Medicare Customer Service Representative jobs look for? The top searched job categories for Medicare Customer Service Representative jobs are:
Medicare Customer Service Representative jobs near you
Infographic showing various Medicare Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 40% Full Time, and 60% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Licensed Life/Health/Medicare Customer Service Representative

Licensed Life/Health/Medicare Customer Service Representative

Insurance Lounge LLC

Medford, OR • Hybrid

$41K - $57K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 23 days ago

Job description

Life/Health/Medicare Customer Service Representative - Medford, OR
Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!

At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.

We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:

  • Open 7 days a week
  • No-commission salespeople
  • Access to quotes from over 100 insurance companies
  • Flexible shopping: independently or with a licensed agent
  • One of the nation's fastest-growing insurance agencies

Your Role:

  • Respond to client requests online and by phone professionally and promptly
  • Assist agents with appointments, renewals, and new sales
  • Conduct outreach to current and prospective clients
  • Maintain accurate client records in the database
  • Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing
  • Produce high-quality informational materials for clients

What We're Looking For:

  • Client-facing customer service experience, preferably in life, health or Medicare insurance
  • Valid Life and Health Oregon insurance license and prior licensed insurance experience
  • Proficiency in multitasking in a fast-paced, deadline-driven environment
  • Familiarity with
    Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans
  • Understanding of CMS rules and compliance requirements, including documentation and communication standards
  • Competence with MS Office, CRM systems, and multi-line phone systems
  • Aptitude for prioritizing workloads and managing high-volume calls/walk-ins
  • Capacity to work independently and complete tasks efficiently
  • Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic
  • Knowledge of HIPAA privacy requirements and safe handling of sensitive health information
  • Patience, empathy and strong communication skills

Benefits:

  • Group health, dental, and vision insurance
  • Retirement plan with company match
  • Career progression track
  • Generous vacation and sick pay

Please visit www.InsuranceLounge.com to learn more about our unique format.

Apply