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Medicare Customer Service Representative Jobs (NOW HIRING)

Surge Staffing

Customer Service Representative

Tupelo, MS · On-site

$14 - $16/hr

Customer Service Representative (CSR) Pay Rate: $14.00$16.00/hour, depending on experience Schedule ... Manage patient intake and verify insurance coverage, including Medicare, Medicaid, and private ...

New

Unified Care Services

CUSTOMER SERVICE REP

Doral, FL · On-site

$18 - $20/hr

The CSR is responsible for answering calls, processing orders, verifying insurance, and providing ... Stay informed of changes in insurance guidelines, Medicare/Medicaid policies, and company ...

Texas Home Medical, Inc.

Be Seen First

Customer Service Representative

Conroe, TX · On-site

$16 - $18/hr (+ commission)

... focused CSR to support our CPAP resupply program. This role is responsible for proactively ... Verify and document commercial insurance and Medicare eligibility and benefits * Educate patients ...

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Medicare Customer Service Representative information

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$26

How much do medicare customer service representative jobs pay per hour?

As of Sep 6, 2026, the average hourly pay for medicare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Medicare Customer Service Representative?

A Medicare Customer Service Representative assists beneficiaries by answering questions about Medicare plans, coverage, claims, and billing. They help resolve issues, provide enrollment guidance, and ensure customers understand their benefits. Representatives typically communicate via phone, email, or chat, delivering accurate and courteous support. Strong customer service skills, knowledge of Medicare policies, and attention to detail are essential for this role.

What are the key skills and qualifications needed to thrive as a Medicare Customer Service Representative?

To thrive as a Medicare Customer Service Representative, you need strong communication skills, knowledge of Medicare policies, and prior customer service experience, often supported by a high school diploma or equivalent. Familiarity with call center software, CRM systems, and the ability to quickly reference Medicare databases is important. Patience, active listening, and a solutions-oriented mindset help you effectively resolve complex inquiries and provide excellent support. These skills are critical for ensuring customer satisfaction, accurate information delivery, and compliance in a regulated healthcare environment.

What are the most common challenges faced by Medicare Customer Service Representatives, and how are they addressed?

Medicare Customer Service Representatives often encounter challenges such as explaining complex policy details, handling high call volumes, and assisting customers with sensitive healthcare issues. To address these, representatives receive comprehensive training on Medicare regulations and access to detailed reference materials to ensure accurate information sharing. Regular team meetings and support from supervisors help navigate difficult cases, while structured workflows and robust software streamline case management. Being adaptable and remaining calm under pressure are key to effectively overcoming these challenges and providing great service.

How do Medicare Customer Service Representatives get paid?

Medicare Customer Service Representatives are typically paid an hourly wage or salary, which can vary based on experience, location, and employer. They may also receive benefits such as health insurance and paid time off, and some positions offer performance-based incentives or bonuses. Payment is usually processed through direct deposit or check on a regular schedule, such as biweekly or monthly.

How to become a Medicare Customer Service Representative with no experience?

To become a Medicare Customer Service Representative with no experience, candidates typically need a high school diploma or equivalent and strong communication skills. Employers often provide on-the-job training, and having familiarity with Medicare programs or customer service software can be helpful for entry-level positions.

What is Medicare customer service?

Medicare customer service involves assisting beneficiaries with questions about Medicare coverage, enrollment, claims, and billing. Representatives in this role need strong communication skills and knowledge of Medicare policies to help clients understand their benefits and resolve issues efficiently.
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What cities are hiring for Medicare Customer Service Representative jobs?

Cities with the most Medicare Customer Service Representative job openings:

What are the most commonly searched types of Medicare Customer Service Representative jobs?

The most popular types of Medicare Customer Service Representative jobs are:

What states have the most Medicare Customer Service Representative jobs?

States with the most job openings for Medicare Customer Service Representative jobs include:

What job categories do people searching Medicare Customer Service Representative jobs look for?

The top searched job categories for Medicare Customer Service Representative jobs are:

Medicare Customer Service Representative jobs near you
Infographic showing various Medicare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 60% Full Time, 20% Part Time, and 20% Temporary. Highlights an 100% In-person job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Licensed Life/Health/Medicare Customer Service Representative

Insurance Lounge LLC

Medford, OR • On-site

$24 - $26/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 20 days ago

Job description

Life/Health/Medicare Customer Service Representative - Medford, OR
Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!
At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.
We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:
  • Open 7 days a week
  • No-commission salespeople
  • Access to quotes from over 100 insurance companies
  • Flexible shopping: independently or with a licensed agent
  • One of the nation's fastest-growing insurance agencies

Your Role:
  • Respond to client requests online and by phone professionally and promptly
  • Assist agents with appointments, renewals, and new sales
  • Conduct outreach to current and prospective clients
  • Maintain accurate client records in the database
  • Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing
  • Produce high-quality informational materials for clients

What We're Looking For:
  • Client-facing customer service experience, preferably in life, health or Medicare insurance
  • Valid Life and Health Oregon insurance license and prior licensed insurance experience
  • Proficiency in multitasking in a fast-paced, deadline-driven environment
  • Familiarity with
    Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans
  • Understanding of CMS rules and compliance requirements, including documentation and communication standards
  • Competence with MS Office, CRM systems, and multi-line phone systems
  • Aptitude for prioritizing workloads and managing high-volume calls/walk-ins
  • Capacity to work independently and complete tasks efficiently
  • Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic
  • Knowledge of HIPAA privacy requirements and safe handling of sensitive health information
  • Patience, empathy and strong communication skills

Benefits:
  • Group health, dental, and vision insurance
  • Retirement plan with company match
  • Career progression track
  • Generous vacation and sick pay

Please visit www.InsuranceLounge.com to learn more about our unique format.

Apply