ZipRecruiter

Log In

2

Entry Level Medicare Customer Service Representative Jobs

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Akron, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Altus ACE

Customer Service Representative

Houston, TX · On-site

$15/hr

Customer Service Representative (Medicaid & Medicare) Reports To: Member Engagement Manager ... Hourly, Non-exempt Number of Openings : 3 Summary: Entry level call center customer service ...

Xcel Management Inc

Be Seen First

Customer Service Rep - Entry Level CSR

Lakewood, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

next page

Showing results 1-20

All JobsMedicare Customer Service Representative JobsEntry Level Medicare Customer Service Representative Jobs

Entry Level Medicare Customer Service Representative information

See salary details

$9

$18

$26

How much do entry level medicare customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level medicare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does an entry level Medicare customer service representative do?

An Entry Level Medicare Customer Service Representative assists Medicare beneficiaries by answering questions about their health coverage, helping them understand their benefits, and resolving issues related to claims or billing. They typically handle inbound calls or online inquiries, provide information about Medicare plans, and guide customers through enrollment or changes in coverage. Excellent communication skills and a strong understanding of Medicare policies are essential for this role.

What are the key skills and qualifications needed to thrive as an entry level Medicare customer service representative, and why are they important?

To thrive as an Entry Level Medicare Customer Service Representative, you need strong communication skills, basic knowledge of Medicare policies, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is valuable, and some employers may require basic healthcare-related certifications. Patience, active listening, and problem-solving abilities help representatives effectively address customer concerns and build trust. These skills are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining compliance in a regulated healthcare environment.

What are some common challenges faced by entry level Medicare customer service representatives, and how can they be managed?

Entry Level Medicare Customer Service Representatives often encounter challenges such as navigating complex Medicare policies, handling high call volumes, and addressing a wide range of customer inquiries. Staying organized and making use of available resources, such as knowledge bases and internal support teams, can help manage these challenges. Additionally, developing strong communication and problem-solving skills will enable you to assist customers effectively, even when questions are complicated or emotional. Regular feedback and ongoing training provided by most employers also support continuous improvement in this role.

What is the difference between Entry Level Medicare Customer Service Representative vs Medicare Insurance Agent?

AspectEntry Level Medicare Customer Service RepresentativeMedicare Insurance Agent
Required CredentialsBasic customer service skills, sometimes a certification in MedicareLicensing in health insurance, often a certification in Medicare
Work EnvironmentCall centers, healthcare providers, insurance companiesIndependent or agency-based, insurance offices, or remote
Employer & Industry UsageInsurance companies, healthcare providers, government programsInsurance agencies, brokers, independent agents
Search & Comparison IntentUnderstanding entry-level roles, job duties, and requirementsComparing sales, licensing, and career growth opportunities

The Entry Level Medicare Customer Service Representative primarily handles customer inquiries, provides information about Medicare plans, and assists beneficiaries. In contrast, a Medicare Insurance Agent actively sells Medicare plans, requires licensing, and focuses on client acquisition. Both roles involve Medicare knowledge but differ in responsibilities and career paths.

More about Entry Level Medicare Customer Service Representative jobs

What cities are hiring for Entry Level Medicare Customer Service Representative jobs?

Cities with the most Entry Level Medicare Customer Service Representative job openings:

What are the most commonly searched types of Medicare Customer Service Representative jobs?

The most popular types of Medicare Customer Service Representative jobs are:

What states have the most Entry Level Medicare Customer Service Representative jobs?

States with the most job openings for Entry Level Medicare Customer Service Representative jobs include:

What job categories do people searching Entry Level Medicare Customer Service Representative jobs look for?

The top searched job categories for Entry Level Medicare Customer Service Representative jobs are:

Entry Level Medicare Customer Service Representative jobs near you
Infographic showing various Entry Level Medicare Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative - Medicare

Pyramid Consulting

Remote

$20 - $23/hr

Other

Medical, Dental, Vision, Retirement

Posted 13 days ago

Job description

Immediate need for a talented Customer Service Representative - Medicare. This is a 12+ Months Contract opportunity with long-term potential and is located in US (Remote). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-23058
Pay Range: $20 - $23/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:

  • The Medicare department is open 7 Days a week.
  • FT Shifts will range from Sunday - Saturday from 8AM - 8:15PM.
  • This is a 37.5 hour week but OT is offered and sometimes required as needed for over 40 hours.
  • Training will 8:30AM - 4:45PM Monday through Friday from 8/24/2026 - 11/23/2026.
  • Candidates must be flexible to work these hours for this role.
  • Customer Service Representative - Medicare
  • Medicare CSRs handle claims, benefits, enrollment, member portal, ID cards, etc.and work with customers to solve problems.
  • This is a 5 star service that the team is looking to uphold.
  • Tone and empathy are a must for this position.
Key Requirements and Technology Experience:
  • Call Center Customer Service, inbound calls required (no tele sales or collections) required
  • Looking for excellent Customer Focused competencies - seeking service-oriented individuals with strong customer service skills.
  • Must have empathy and strong problem-solving skills.
  • Must have strong verbal and written communication skills.
  • This is a phone-based position which requires excellent verbal communication; use of proper grammar; professional language/word choice vs casual language/slang; ability to clearly communicate complex messages over the phone.
  • Ability to navigate through multiple systems at a time.
  • ALL candidates must score a 80% or above on eSkills test.
  • HS Diploma or GED with 2 years of customer service experience/call center experience is preferred
  • Healthcare industry experience
  • Previous Medicare experience highly preferred
  • Strong Call Center Customer Service experience (Inbound calls)
  • Medical background helpful
Our client is a leading healthcare and insurance Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.
#tel

Apply