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Entry Level Medicare Customer Service Representative Jobs

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Charlotte, NC · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dayton, OH · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Dearborn, MI · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Port Charlotte, FL · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Tampa, FL · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Louisville, KY · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Tampa, FL · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Hackensack, NJ · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Xcel Management Inc

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Customer Service Rep - Entry Level CSR

Denver, CO · On-site

$20 - $30/hr

The Customer Service Representative (Entry Level CSR) plays a key role in supporting customers through in-person interactions within a small team environment. Reporting directly to the Customer ...

Altus ACE

Customer Service Representative

Houston, TX · On-site

$15/hr

Customer Service Representative (Medicaid & Medicare) Reports To: Member Engagement Manager ... Hourly, Non-exempt Number of Openings : 3 Summary: Entry level call center customer service ...

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All JobsMedicare Customer Service Representative JobsEntry Level Medicare Customer Service Representative Jobs

Entry Level Medicare Customer Service Representative information

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$9

$18

$26

How much do entry level medicare customer service representative jobs pay per hour?

As of Jul 26, 2026, the average hourly pay for entry level medicare customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Entry Level Medicare Customer Service Representative vs Medicare Insurance Agent?

AspectEntry Level Medicare Customer Service RepresentativeMedicare Insurance Agent
Required CredentialsBasic customer service skills, sometimes a certification in MedicareLicensing in health insurance, often a certification in Medicare
Work EnvironmentCall centers, healthcare providers, insurance companiesIndependent or agency-based, insurance offices, or remote
Employer & Industry UsageInsurance companies, healthcare providers, government programsInsurance agencies, brokers, independent agents
Search & Comparison IntentUnderstanding entry-level roles, job duties, and requirementsComparing sales, licensing, and career growth opportunities

The Entry Level Medicare Customer Service Representative primarily handles customer inquiries, provides information about Medicare plans, and assists beneficiaries. In contrast, a Medicare Insurance Agent actively sells Medicare plans, requires licensing, and focuses on client acquisition. Both roles involve Medicare knowledge but differ in responsibilities and career paths.

What does an Entry Level Medicare Customer Service Representative do?

An Entry Level Medicare Customer Service Representative assists Medicare beneficiaries by answering questions about their health coverage, helping them understand their benefits, and resolving issues related to claims or billing. They typically handle inbound calls or online inquiries, provide information about Medicare plans, and guide customers through enrollment or changes in coverage. Excellent communication skills and a strong understanding of Medicare policies are essential for this role.

What are some common challenges faced by Entry Level Medicare Customer Service Representatives, and how can they be managed?

Entry Level Medicare Customer Service Representatives often encounter challenges such as navigating complex Medicare policies, handling high call volumes, and addressing a wide range of customer inquiries. Staying organized and making use of available resources, such as knowledge bases and internal support teams, can help manage these challenges. Additionally, developing strong communication and problem-solving skills will enable you to assist customers effectively, even when questions are complicated or emotional. Regular feedback and ongoing training provided by most employers also support continuous improvement in this role.

What are the key skills and qualifications needed to thrive as an Entry Level Medicare Customer Service Representative, and why are they important?

To thrive as an Entry Level Medicare Customer Service Representative, you need strong communication skills, basic knowledge of Medicare policies, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is valuable, and some employers may require basic healthcare-related certifications. Patience, active listening, and problem-solving abilities help representatives effectively address customer concerns and build trust. These skills are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining compliance in a regulated healthcare environment.
More about Entry Level Medicare Customer Service Representative jobs
What cities are hiring for Entry Level Medicare Customer Service Representative jobs? Cities with the most Entry Level Medicare Customer Service Representative job openings:
What are the most commonly searched types of Medicare Customer Service Representative jobs? The most popular types of Medicare Customer Service Representative jobs are:
What states have the most Entry Level Medicare Customer Service Representative jobs? States with the most job openings for Entry Level Medicare Customer Service Representative jobs include:
What job categories do people searching Entry Level Medicare Customer Service Representative jobs look for? The top searched job categories for Entry Level Medicare Customer Service Representative jobs are:
Entry Level Medicare Customer Service Representative jobs near you
Infographic showing various Entry Level Medicare Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Licensed Life/Health/Medicare Customer Service Representative

Licensed Life/Health/Medicare Customer Service Representative

Insurance Lounge, LLC

Medford, OR • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 8 days ago

Job description

Salary: $24-26/hr - depends on experience

Life/Health/Medicare Customer Service Representative Medford, OR
Competitive Hourly Wage + We pay for your medical, dental, and vision insurance + we have a retirement plan with company match!

At Insurance Lounge, our mission is simple: make insurance easier to purchase and understand for consumers. Our Customer Service Representatives are on the front lines of that mission.

We are the first interactive retail insurance store, combining the ease of online insurance shopping with the advantages of a traditional office. Our unique hybrid model offers unmatched benefits:

  • Open 7 days a week
  • No-commission salespeople
  • Access to quotes from over 100 insurance companies
  • Flexible shopping: independently or with a licensed agent
  • One of the nations fastest-growing insurance agencies

Your Role:

  • Respond to client requests online and by phone professionally and promptly
  • Assist agents with appointments, renewals, and new sales
  • Conduct outreach to current and prospective clients
  • Maintain accurate client records in the database
  • Address day-to-day client questions and issues related to life, health, Medicare coverage, eligibility, enrollment, and billing
  • Produce high-quality informational materials for clients

What Were Looking For:

  • Client-facing customer service experience, preferably in life, health or Medicare insurance
  • Valid Life and Health Oregon insurance license and prior licensed insurance experience
  • Proficiency in multitasking in a fast-paced, deadline-driven environment
  • Familiarity with
    Medicare Advantage (Part C), Medicare Supplement (Medigap), and Part D prescription drug plans
  • Understanding of CMS rules and compliance requirements, including documentation and communication standards
  • Competence with MS Office, CRM systems, and multi-line phone systems
  • Aptitude for prioritizing workloads and managing high-volume calls/walk-ins
  • Capacity to work independently and complete tasks efficiently
  • Expertise in explaining life, health, Medicare coverage details and making recommendations to an older demographic
  • Knowledge of HIPAA privacy requirements and safe handling of sensitive health information
  • Patience, empathy and strong communication skills

Benefits:

  • Group health, dental, and vision insurance
  • Retirement plan with company match
  • Career progression track
  • Generous vacation and sick pay

Please visit www.InsuranceLounge.com to learn more about our unique format.