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Entry Level Medicare Customer Service Representative Jobs in Rio Rancho, NM

Michelle Rudolph

Customer Service Representative

Albuquerque, NM · On-site

$15.50 - $21/hr

  • Life

  • Retirement

  • PTO

Customer Service Representative Michelle Rudolph - State Farm Agency, located in Albuquerque, NM is currently looking for a talented, caring, professional individual to join our team as a Customer ...

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All JobsMedicare Customer Service Representative JobsEntry Level Medicare Customer Service Representative JobsEntry Level Medicare Customer Service Representative Jobs in Rio Rancho, NM

Entry Level Medicare Customer Service Representative information

See Rio Rancho, NM salary details

$9

$17

$25

How much do entry level medicare customer service representative jobs pay per hour?

As of Aug 17, 2026, the average hourly pay for entry level medicare customer service representative in Rio Rancho, NM is $17.68, according to ZipRecruiter salary data. Most workers in this role earn between $14.47 and $19.66 per hour, depending on experience, location, and employer.

What does an entry level Medicare customer service representative do?

An Entry Level Medicare Customer Service Representative assists Medicare beneficiaries by answering questions about their health coverage, helping them understand their benefits, and resolving issues related to claims or billing. They typically handle inbound calls or online inquiries, provide information about Medicare plans, and guide customers through enrollment or changes in coverage. Excellent communication skills and a strong understanding of Medicare policies are essential for this role.

What are the key skills and qualifications needed to thrive as an entry level Medicare customer service representative, and why are they important?

To thrive as an Entry Level Medicare Customer Service Representative, you need strong communication skills, basic knowledge of Medicare policies, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software and call center phone systems is valuable, and some employers may require basic healthcare-related certifications. Patience, active listening, and problem-solving abilities help representatives effectively address customer concerns and build trust. These skills are crucial for delivering accurate information, ensuring customer satisfaction, and maintaining compliance in a regulated healthcare environment.

What are some common challenges faced by entry level Medicare customer service representatives, and how can they be managed?

Entry Level Medicare Customer Service Representatives often encounter challenges such as navigating complex Medicare policies, handling high call volumes, and addressing a wide range of customer inquiries. Staying organized and making use of available resources, such as knowledge bases and internal support teams, can help manage these challenges. Additionally, developing strong communication and problem-solving skills will enable you to assist customers effectively, even when questions are complicated or emotional. Regular feedback and ongoing training provided by most employers also support continuous improvement in this role.

What is the difference between Entry Level Medicare Customer Service Representative vs Medicare Insurance Agent?

AspectEntry Level Medicare Customer Service RepresentativeMedicare Insurance Agent
Required CredentialsBasic customer service skills, sometimes a certification in MedicareLicensing in health insurance, often a certification in Medicare
Work EnvironmentCall centers, healthcare providers, insurance companiesIndependent or agency-based, insurance offices, or remote
Employer & Industry UsageInsurance companies, healthcare providers, government programsInsurance agencies, brokers, independent agents
Search & Comparison IntentUnderstanding entry-level roles, job duties, and requirementsComparing sales, licensing, and career growth opportunities

The Entry Level Medicare Customer Service Representative primarily handles customer inquiries, provides information about Medicare plans, and assists beneficiaries. In contrast, a Medicare Insurance Agent actively sells Medicare plans, requires licensing, and focuses on client acquisition. Both roles involve Medicare knowledge but differ in responsibilities and career paths.

What are popular job titles related to Entry Level Medicare Customer Service Representative jobs in Rio Rancho, NM?

For Entry Level Medicare Customer Service Representative jobs in Rio Rancho, NM, the most frequently searched job titles are:

What job categories do people searching Entry Level Medicare Customer Service Representative jobs in Rio Rancho, NM look for?

The top searched job categories for Entry Level Medicare Customer Service Representative jobs in Rio Rancho, NM are:

Entry Level Medicare Customer Service Representative jobs near you
Infographic showing various Entry Level Medicare Customer Service Representative job openings in Rio Rancho, NM as of August 2026, with employment types broken down into 1% As Needed, 76% Full Time, 19% Part Time, and 4% Contract. Highlights an 96% Physical, 1% Hybrid, and 3% Remote job distribution, with an average salary of $36,775 per year, or $17.7 per hour.

Customer Service Rep/Sr. Customer Service Rep

TECO Energy

Albuquerque, NM • On-site

$48K - $60K/yr

Other

Posted 9 days ago

Job description

This position will be open to internal and external applicants and will close on Thursday, August 13, 2026.

The Customer Service Rep position pays between $43,040 to $53,800, and the Senior Customer Service Rep position pays between $48,720.00 to $60,900.00 and is based on skills, experience and education of the successful candidate.

About This Opportunity

Are you searching for a company where you can be an integral part of the community and provide exceptional customer service? As a Customer Service Rep, you will play a vital role in supporting the communities we serve by providing friendly, solutions-focused support that builds trust, delivers value, and builds lasting relationships.

Primary Duties and Responsibilities

This list does not reflect the job duties in their entirety

  • Performs one or more of the following activities: billing, outbound calling, receiving inbound calls, account adjustments, inside credit and collections, cashiering, energy diversion cases, customer counseling of available rate options, counseling of debt payment obligations, service connections and disconnections, new service requests, customer inquiries, dispatching and conflict resolution, which may vary depending on position location.

  • Resolves inquiries and complaints via person-to-person, in the field, telephone or e-mail inquiries in an effective, professional and courteous manner for both customers and internal associates.

  • Provides professional and courteous customer service to effectively resolve various energy consumption inquiries via person-to-person or telephone contacts.*Senior Level: Entry Level Duties Plus Additional Responsibilities

Successful Candidate Must Have:

  • A high school diploma or GED

  • A valid driver’s license and meet the acceptable driving record requirements of the company.

  • Customer Service Rep: 1 year of related experience (e.g. customer service, collections, cashiering, etc.), or equivalent combination of education and/or experience related to the discipline.

  • Senior Customer Service Rep: 3 years of related experience

Working Conditions

Work/Field environment. Regularly required to sit. Must have good vision, manual dexterity, and be able to move/lift up to 10 lbs.

Nearest Major Market: Albuquerque

Job Segment: Customer Service Representative, Customer Service, Entry Level

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