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Insurance Agency Customer Service Rep Jobs (NOW HIRING)

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FARMERS INSURANCE CSR ($12/Hour)

Tustin, CA

$12/hr

We are a Farmers Insurance Agency looking for an excellent new Customer Service Rep to help keep all our existing clients happy. If you are ready to join this exciting team that is growing rapidly ...

ROBERT S MASEYCHIK AGENCY INC

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Insurance Agent/Customer Service Representative

Moscow, PA

$30K - $70K/yr

S. Maseychik Insurance Agency is looking to hire a full or part-time time Customer Service Representative. If you are looking for a career in a fast pasted environment with competitive pay and ...

DEFENSIVE INSURANCE SERVICES INC

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(Hybrid) Associate Customer Service Representative

Novato, CA · On-site

$41.60K - $50K/yr

Defensive Insurance Services is a family-owned and client-focused insurance agency dedicated to ... We are seeking an Associate Customer Service Representative to join our team. If you have a passion ...

Farmers Insurance District 40

Agency Owner

Mcallen, TX · On-site

Manage day-to-day operations of the agency including sales, marketing, customer service, and administrative functions. * Ensure compliance with all regulatory requirements and Farmers Insurance ...

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Insurance Agency Customer Service Rep information

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$26K

$48.4K

$73K

How much do insurance agency customer service rep jobs pay per year?

As of May 30, 2026, the average yearly pay for insurance agency customer service rep in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Agency Customer Service Rep, and why are they important?

To thrive as an Insurance Agency Customer Service Rep, you need strong knowledge of insurance products, attention to detail, and typically a high school diploma or equivalent. Familiarity with agency management software, CRM systems, and sometimes state insurance licensing is beneficial. Excellent communication, problem-solving, and patience are important soft skills for building client trust and resolving concerns. These skills ensure accurate policy administration, positive client experiences, and efficient agency operations.

What are some common challenges faced by Insurance Agency Customer Service Reps, and how can they be managed effectively?

Insurance Agency Customer Service Reps often encounter challenges such as handling high call volumes, addressing complex policy questions, and managing client concerns during stressful situations like claims processing. To manage these effectively, reps typically rely on strong communication skills, up-to-date product knowledge, and support from team members and supervisors. Many agencies offer ongoing training and encourage collaboration within the team to help reps stay informed about changes in policies and procedures, which can make navigating these challenges more manageable and ensure exceptional customer service.

What does an Insurance Agency Customer Service Representative do?

An Insurance Agency Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, handling claims, and resolving concerns. They serve as the main point of contact between clients and the insurance agency, ensuring that customers understand their coverage options and receive prompt service. These representatives also help with billing inquiries, renewals, and educating clients about available products to best meet their needs.

Why do most insurance agents quit?

Insurance agency customer service representatives often leave the job due to high workload, low pay, and limited advancement opportunities. The role can involve repetitive tasks and challenging customer interactions, which may lead to burnout and turnover.

What is the difference between Insurance Agency Customer Service Rep vs Insurance Agent?

FeatureInsurance Agency Customer Service RepInsurance Agent
CredentialsTypically requires a high school diploma; some states may require licensingRequires licensing and certifications specific to insurance products
Work EnvironmentOffice setting, customer service centers, call centersOffice, client meetings, fieldwork
Employer & Industry UsageInsurance agencies, brokerages, customer service departmentsInsurance agencies, independent agencies, direct sales
Primary RoleAssist customers with policy questions, billing, and claims supportSell insurance policies, advise clients, and generate new business

While both roles work within the insurance industry, Insurance Agency Customer Service Reps focus on supporting existing clients and handling inquiries, whereas Insurance Agents actively sell policies and seek new business opportunities. Understanding these differences helps job seekers identify the right career path within the insurance field.

More about Insurance Agency Customer Service Rep jobs
What job categories do people searching Insurance Agency Customer Service Rep jobs look for? The top searched job categories for Insurance Agency Customer Service Rep jobs are:
Insurance Agency Customer Service Rep jobs near you
Infographic showing various Insurance Agency Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 47% Physical, 46% Hybrid, and 7% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Customer Service Representative

Hernandez Insurance Agency

Toledo, OH • On-site

$40K - $65K/yr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description

Hernandez Insurance Agency is a trusted, community-focused insurance agency seeking a dedicated and customer-driven Insurance Customer Service Representative to join our growing team. If you enjoy helping people, building relationships, and working in a supportive environment, this could be a great fit for you.


At Hernandez Insurance Agency, we believe in collaboration, continuous learning, and a positive work environment. We value our employees and provide them with the necessary resources and support to thrive in their roles. If you are a motivated individual who enjoys helping others and wants to be part of a supportive team, we invite you to join Hernandez Insurance Agency.


Benefits

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Flexible Schedule

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

401(k) Match

Paid Holidays

Health Insurance


Responsibilities

Client Support: Assist policyholders with their insurance questions and requests in a timely and professional manner.

Policy Administration: Process policy changes, updates, and claims accurately and efficiently.

Customer Communication: Maintain ongoing communication with clients to address their needs and provide assistance.

Issue Resolution: Resolve customer issues and complaints promptly to ensure a positive experience.

Record Keeping: Maintain accurate records of client interactions and transactions for reference and reporting purposes.

Team Collaboration: Work closely with the sales team and other colleagues to provide a seamless customer experience.


Requirements

Customer Service: Prior experience in a customer-facing role, with a strong emphasis on empathy, problem-solving, and client satisfaction.

Insurance License: Personal Lines or Property & Casualty (P&C) insurance license preferred (we will assist right candidate in obtaining required licensing)

Communication Skills: Excellent verbal and written communication abilities, with the capacity to engage with clients effectively and professionally.

Detail-Oriented: Ability to manage multiple tasks, prioritize responsibilities, and maintain accurate records while delivering high-quality service.

Team Player: Collaborative mindset, eager to work together with colleagues to achieve team goals and deliver exceptional service.