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Insurance Agency Customer Service Rep Jobs (NOW HIRING)

Clearstream

Customer Service Representative

Tampa, FL

$14.50 - $19.75/hr

Customer Service Representative We are looking for a highly motivated, organized and detail ... We are an independent insurance agency selling insurance and financial services for a major carrier.

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Insurance Agency Customer Service Rep information

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$26K

$48.4K

$73K

How much do insurance agency customer service rep jobs pay per year?

As of May 29, 2026, the average yearly pay for insurance agency customer service rep in the United States is $48,409.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $55,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as an Insurance Agency Customer Service Rep, and why are they important?

To thrive as an Insurance Agency Customer Service Rep, you need strong knowledge of insurance products, attention to detail, and typically a high school diploma or equivalent. Familiarity with agency management software, CRM systems, and sometimes state insurance licensing is beneficial. Excellent communication, problem-solving, and patience are important soft skills for building client trust and resolving concerns. These skills ensure accurate policy administration, positive client experiences, and efficient agency operations.

What are some common challenges faced by Insurance Agency Customer Service Reps, and how can they be managed effectively?

Insurance Agency Customer Service Reps often encounter challenges such as handling high call volumes, addressing complex policy questions, and managing client concerns during stressful situations like claims processing. To manage these effectively, reps typically rely on strong communication skills, up-to-date product knowledge, and support from team members and supervisors. Many agencies offer ongoing training and encourage collaboration within the team to help reps stay informed about changes in policies and procedures, which can make navigating these challenges more manageable and ensure exceptional customer service.

What does an Insurance Agency Customer Service Representative do?

An Insurance Agency Customer Service Representative assists clients with their insurance policies by answering questions, processing policy changes, handling claims, and resolving concerns. They serve as the main point of contact between clients and the insurance agency, ensuring that customers understand their coverage options and receive prompt service. These representatives also help with billing inquiries, renewals, and educating clients about available products to best meet their needs.

Why do most insurance agents quit?

Insurance agency customer service representatives often leave the job due to high workload, low pay, and limited advancement opportunities. The role can involve repetitive tasks and challenging customer interactions, which may lead to burnout and turnover.

What is the difference between Insurance Agency Customer Service Rep vs Insurance Agent?

FeatureInsurance Agency Customer Service RepInsurance Agent
CredentialsTypically requires a high school diploma; some states may require licensingRequires licensing and certifications specific to insurance products
Work EnvironmentOffice setting, customer service centers, call centersOffice, client meetings, fieldwork
Employer & Industry UsageInsurance agencies, brokerages, customer service departmentsInsurance agencies, independent agencies, direct sales
Primary RoleAssist customers with policy questions, billing, and claims supportSell insurance policies, advise clients, and generate new business

While both roles work within the insurance industry, Insurance Agency Customer Service Reps focus on supporting existing clients and handling inquiries, whereas Insurance Agents actively sell policies and seek new business opportunities. Understanding these differences helps job seekers identify the right career path within the insurance field.

More about Insurance Agency Customer Service Rep jobs
What job categories do people searching Insurance Agency Customer Service Rep jobs look for? The top searched job categories for Insurance Agency Customer Service Rep jobs are:
Insurance Agency Customer Service Rep jobs near you
Infographic showing various Insurance Agency Customer Service Rep job openings in the United States as of May 2026, with employment types broken down into 96% Full Time, 1% Temporary, and 3% Contract. Highlights an 47% Physical, 46% Hybrid, and 7% Remote job distribution, with an average salary of $48,409 per year, or $23.3 per hour.

Insurance Customer Service Representative

Allstate - Mila Robichaux Agency

Lake Charles, LA • On-site

$18 - $20/hr

Full-time

PTO

Posted 2 days ago

Job description

We are seeking a professional, detail-oriented, and customer-focused individual to join our team as a Customer Service Representative.

In this role, you will be responsible for servicing existing clients, answering coverage questions, processing policy changes, and delivering an exceptional customer experience. You will play a key role in client retention, relationship building, and identifying opportunities to enhance coverage when appropriate.

This position is ideal for someone who takes pride in problem-solving, values accuracy, and thrives in a fast-paced environment.

While this is primarily a customer service position, team members are expected to contribute to agency growth. Monthly performance goals will include identifying coverage gaps and generating a minimum level of cross-sell and referral activity.


***Please note that your application will not be considered until the post application assessment is completed.***


Benefits

Hourly Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities


Responsibilities
  • Assist customers with policy changes, billing questions, and coverage inquiries
  • Provide clear explanations of coverage options and policy details
  • Process endorsements, renewals, and documentation accurately
  • Proactively review accounts to identify coverage gaps or additional needs
  • Maintain detailed and accurate client records in the agency management system
  • Deliver a consistently positive and professional customer experience

***Please note that your application will not be considered until the post application assessment is completed.***


Requirements
  • Strong communication skills (verbal and written)
  • Professional and friendly phone presence
  • Detail-oriented with strong organizational skills
  • Ability to multi-task and manage competing priorities
  • Dedicated to providing exceptional customer service
  • Strong follow-up and follow-through abilities
  • Basic computer proficiency (Microsoft Word, Outlook, CRM systems)
  • High level of professionalism, ethics, and integrity
  • Reliable and dependable attendance

Preferred (Not Required)

  • Prior customer service or insurance experience
  • Experience working in a fast-paced office environment
  • Familiarity with insurance agency management systems

Licensing


Licensing is not required to apply for this position. However, once an offer is accepted, you will have 30 days to complete the required coursework and obtain your Property & Casualty and Life & Health producer licenses.


***Please note that your application will not be considered until the post application assessment is completed.***