Lead Flight Operations Coordinator/Dispatcher

Lead Flight Operations Coordinator/Dispatcher

Description

Ventura is searching for a Flight Operations Coordinator (135 Dispatcher) to join our growing Systems Operations Control department. We are rapidly growing our fleet and need knowledgeable, detail-oriented Coordinators who can support our flight crews and 119 team. The ideal candidate will have flight operations experience, a background in part 135 aviation, and an FAA dispatcher license (preferred but not required). Candidates who are detail-oriented, customer service focused, and able to handle the coordination of multiple projects simultaneously would do well in this role.

Ventura’s Flight Operations Coordinators assist with trip planning, international paperwork, crew scheduling, crew logistics, and reviewing trips for 135 legality. This position will report to the Director of the SOC and work directly with the Director of Operations, Chief Pilot, and Director of Maintenance on operational priorities. This position will also have daily interactions with the flight crew and will provide them logistical and planning support. Nights and weekend coverage will be required for this role. This position does require candidates to be currently based in the Nashville area and is not a remote role.

Requirements

• Aircraft Dispatchers FAA License
• Flight Operations Coordinators are delegated limited authority for operational control from the Director of Operations.
• Responsible for performing flight locating procedures in accordance with GOM
• Audit pilot’s trip paperwork (trip packet) – daily.
• Flight Follow and monitor flight operations for weather, NOTAMs, or any delays associated with the flight schedule.
• Monthly and Quarterly International Trip Reporting INS, APIS, Canada.
• Retention flight records for specified durations 14 CFR 135.63(c-d).
• Assists the PIC to release and operate a flight in accordance with applicable regulations by providing all available information.
• Cancel or re-release a flight if, in their opinion or the opinion of the PIC, the flight cannot operate or continue to operate safely as planned or released.
• The on-duty Flight Operations Coordinator will have decision making responsibility during operation irregularities, after input from appropriate Flight, Maintenance and/or Passenger Service personnel; unless a given decision responsibility is defined otherwise in Company or Federal regulations.
• Review various factors affecting every flight, including operational restrictions, and, jointly with the PIC, determine the parameters for safe operation or to suspend or change the operation when factors dictate.
• Update trip sheet as changes are made following the quotation/initiation of the trip.
• Utilize the approved weather sources to obtain the applicable weather information.
• Monitor maintenance and mechanical delays encountered at places of origin and destination and intermediate stops.
• Perform passenger and crew vetting (AOSSP).
• Obtain Landing Permits, Prior Permission (DOD operations on air bases).
• Obtain International flight clearances, permission (through handler).
• Track Landing Fees (check billing and quote accuracy).
• Search for new technological developments to improve the efficiency and effectiveness of processes in the operation.
• Coordinated implementation and approval of new methods, techniques and technology of tools and recordkeeping methods.
• Maintain Master Pilot Lists (add/delete crew members as notified by Chief Pilot).
• Coordinate crewmember training/schedules.
• Assign a full complement of crew members for all flights.
• Assign PIC, SIC, and cabin attendant (as appropriate). Crew duty assignments remain for the duration of the trip unless otherwise noted.
• Ensures crewmember qualifications (i.e. regulatory and vendor) prior to flight assignments.
• Coordinate Crew travel for each trip assigned (hotel, Airline, Rental Car, etc.).
• Reroutes/reschedules crewmembers as a result of irregular operations, mechanical, weather, sick calls, crew legalities, etc., in compliance with all applicable policies and procedures.
• Prepares various reports on crewmember sick calls, irregularities, and other daily operational information.
• Accountable for the management and utilization of crews during their assigned shift.
• Ensure compliance with rest, duty, and flight time limitations for crewmembers 14 CFR 135.263, 14 CFR 135.267, and 14 CFR 135.267(c).
• Explain and apply scheduling rules within the FAA regulations and FRMP.
• Brief crewmembers of trip or other Company assignments.
• Maintain aircraft and pilot schedules.
• Make recommendations for improving crew scheduling policies.
• Strong management, customer service, and interpersonal skills - required.
• Trainer, guide, and team empower for established and new flight operations coordinator/dispatcher.
• Monitors future flight operations - ensures flight permits, International approvals, slots, or prior to permission requests.
• Monitor the flight schedule to ensure highest internal utilization
• Escalate any demand concerns to Management and make necessary recommendations
• Manage difficult or emotional crew member situations with courtesy and sensitivity
• Tracks, organizes, and updates all departments during irregular operations.
• Work closely with the Director of Flight Operations (SOC), Content Development, to ensure all processes, procedures, materials, and courseware are up-to-date, accurate, and effective
• Ensure operations are in compliance with the Flight Operations Manual, FAA regulations, and guidance from the Chief Pilot
• All other duties as assigned by the Director of the SOC

Physical Requirements:

• Sedentary work. Exerting up to 10 pounds of force occasionally and/ or negligible amount of force frequently or constantly to lift, carry, push or otherwise move objects. Sedentary work involves sitting most of the time.
• Job requires employee to sit for extended periods of time without being able to leave the work area.
• Repetitive motion, substantial movements (motions) of the wrists, hands, and/ or fingers.
• Typing or otherwise working primarily with fingers.
• Must be able to comprehend instructions, interpret documents, and apply abstract principles to a wide range of complex tasks.
• Ability to understand the meanings of words and effectively respond, analyze information and write reports, and comprehend complex issues and communicate effectively to diverse groups.
• Job requires employee to preform basic arithmetic accurately and compute rates and percentages.
• Must be able to communicate effectively and professionally (verbally and in writing) as appropriate for the needs of the audience.
• Regular and dependable attendance and punctuality is required.

Benefits

Medical, dental, vision and life insurance

• 401K with company match

• Competitive salary

• Vacation days

• Holiday Pay

Ventura is a rapidly growing, family-owned 135 Charter Operation who has been providing quality service for over 60 years. We truly love what we do and strive to live by our core values each and every day.

Base salary starting at $70,000+ based on experience.