Customer Service Representative

Customer Service Representative – The News-Review

Position Overview:

This position is fast paced with constant interruptions, you will be on the phone 50% of the time talking with customers, taking payments, or solving issues with paper delivery. The ideal candidate will interact with editorial, production and management. Must be reliable and have a great work ethic.

Key Responsibilities:

• Answering calls and/or responding to emails in a fast-paced environment.
• Assisting subscribers with delivery issues, billing questions, vacation starts/stops, and various other inquiries.
• Make outbound calls for various projects including updating credit card information, vacation restarts and other items deemed necessary by their immediate supervisor.
• Occasionally running dock, running a down route and interaction with carriers.

Physical Demands:

• Sitting for extended periods of time.
• Lifting occasionally up to 50 lbs.
• Must be able to stand for 20 minutes or more.

Qualifications

• High school diploma or equivalent
• Excellent customer service skills
• Excellent communications skills
• Adequate typing skills
• Excellent grammar, spelling and punctuation
• Must be reliable
• Must have current Oregon driver’s license

Benefits:

• Medical and dental insurance
• 401k
• YMCA membership

To Apply: Please send resume to dcook@nrtoday.com or mail resume to 345 NE Winchester St. Roseburg, OR.

Lotus Media Group is an equal opportunity employer.