Front Office Receptionist

Come join CCRM Fertility, a global pioneer in fertility treatment, research, science, specializing in IVF, fertility testing, egg freezing, preimplantation genetic testing, third party reproduction and egg donation. As a member of CCRM Fertility’s diverse team of professionals, you will be a part of helping families grow and changing lives. We take pride in providing our employees with meaningful employment, a supportive culture, and a well-balanced personal & work life alignment. For more information, visit www.ccrmivf.com

Department: Administrative

Work Schedule: Monday – Friday (7:30am-4pm)

What We Offer Our Team Members:

• Generous Paid time-off (PTO) and paid holidays
• Medical, Dental, and Vision Insurance
• Health benefits eligible the first day of the month following your start date.
• 401(k) Plan with Company Match (first of the month following 2 months of service)
• Basic & Supplement Life Insurance
• Employee Assistance Program (EAP)
• Short-Term Disability
• Flexible spending including Dependent Care and Commuter benefits.
• Health Savings Account
• CCRM Paid Family Medical Leave (eligible after 1 year)
• Supplemental Options (Critical Illness, Hospital Indemnity, Accident)
• Professional Development, Job Training, and Cross Training Opportunities

What You Will Do: The Front Office Receptionist provides reception support for the office. The front desk receptionist is the first person that will communicate with the patient and/or physician, whether in person or on the telephone. This person will answer questions, provide general information or may direct a patient to a person who can provide more specific information. This position reports to the Front Office Manager and takes daily direction /supervision from the Front Desk Manager and the Assistant Front Desk Manager.

• Check in patients and gather, update, and maintain patient information.
• Scan insurance cards, picture identification, and prior medical records.
• Process co-pays, procedure pre-payments, and past due balances.
• Schedule or reschedule patient appointments; promptly communicating schedule changes.
• Handle confidential information and patient medical records.
• Answer phone calls, take messages, and forward based on urgency.
• Monitor schedules, maintain patient flow and minimize wait times.
• Confirm ordered test results are in the EMR prior to a patient’s appointment.
• Contact patients missing “New Patient” paperwork, two days prior to their appointment.
• Mail patient information and education materials.
• Monitor incoming faxes and distribute them to appropriate staff/departments.
• Maintain lobby appearance, open the Care Center, and turn on equipment prior to opening.
• Ensure the building is locked and secured at close of business.
• Other duties as assigned.

What You Bring:

• High school diploma/GED required.
• 1+ year of customer service experience required.
• Previous medical receptionist experience preferred.
• OB/GYN medical office experience preferred.
• Strong computer skills, ability to use basic office equipment and have the ability to schedule patient appointments in an accurate and timely manner.

Working Conditions: The physical demands described here are representative of those which should be met, with or without reasonable accommodation (IAW ADA Guidelines), by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others, frequently required to sit at a desk, work on a computer, and spend prolonged periods preparing and analyzing data and figures. Will occasionally stand and/or walk; use hands and fingers to grasp, pick, pinch, type; and reach with hands and arms. Employees are required to have close visual acuity to perform an activity such as viewing a computer terminal; extensive reading; operation of standard office machines and equipment (computer, telephone, photocopier, and scanner).

CCRM’s Compensation: The salary range represents the national average compensation for this position. The base salary offered will vary based on location, experience, skills, and knowledge. The pay range does not reflect the total compensation package. Our rewards may include an annual bonus, flexible work arrangements, and many other region-specific benefits.

Pre-Employment Requirements: All offers of employment are conditional upon the successful completion of the CCRM Fertility onboarding process, including verification of eligibility and authorization to work in the United States. This employer participates in the E-Verify Program in order to verify the identity and work authorization of all newly hired employees.

Equal Employment/Anti-Discrimination: We are an equal-opportunity employer. In all aspects of employment, including the decision to hire, promote, discipline, or discharge, the choice will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

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