IT Help Desk

 Job Title: IT Help Desk

Location:  Murrysville, PA, Youngstown, OH, Johnstown, PA

About the role and team

As an IT Help Desk, you will be a valued and trusted member of the NCDMM team, reporting to the IT Infrastructure & Facilities Manager. You will help with IT related tasks, specifically being responsible for helping users with day-to-day computer and software issues, as well as being highly involved in strengthening our Cyber Security Posture.

Responsibilities of the role include:

• Help secure LAN, WAN & Cloud Infrastructure
• Work with Azure Endpoint Manager and the Azure Security and Compliance Center
• Working with Azure Cloud Services and Azure Active Directory
• SharePoint site administration
• Helping setup new hardware
• General help desk support
• Website content development
• Website management, maintenance, and administration
• Direct project support
• Other activities as directed by direct supervisor

On a typical day, you might:

• Setup a new SharePoint Collaboration Site, invite members and troubleshoot any issues
• Help a user setup a private channel in Microsoft Teams
• Add new custom entities to Microsoft Dynamics
• Add an alias to a users email in Exchange or create a new shared mailbox
• Lead a Cyber Security Training
• Help user quarantine detected malware on their machine
• Help define application requirements for direct projects
• Work with the VP and COO to define website changes and implement them using WordPress

About our ideal candidate:

• Associates Degree in Computer Science or Information Systems
• You have excellent oral and written communication skills
• You are a quick learner
• You would be proficient in Microsoft Office, particularly Word, Excel, PowerPoint
• You would have experience with Microsoft SharePoint, Dynamics, and Teams
• You have a passion for computers and IT
• You have experience or knowledge of general website administration
• Experience with WordPress is a plus

Additional things about you:

• You are self-directed and have demonstrated the ability to prioritize deliverables and drive results
• You are mission driven and have a passion for working on a team that drives U.S. manufacturing competitiveness and economic security every day

How to apply:

Please submit your resume at www.ncdmm.org/careers.

If you have any questions please contact Diane Chesnutwood, Human Resources Director at diane.chesnutwood@ncdmm.org. 

About NCDMM

NCDMM delivers innovative and collaborative manufacturing solutions that enhance our nation’s workforce and economic competitiveness. NCDMM has extensive knowledge and depth in commercial and defense manufacturing areas to continually innovate, improve, and advance manufacturing technologies and methodologies. Our experienced team specializes in identifying the needs, players, technologies, and processes to attain optimal solutions for our customers. We connect the dots. That’s the NCDMM methodology. NCDMM also manages America Makes, AMARII, AMIIC, El Paso Makes, and the V4 Institute, and is a subsidiary of the Manufacturing Technology Deployment Group, Inc. (MTDG).

NCDMM is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. 

For information on NCDMM visit our website at www.ncdmm.org.

NCDMM, as a government contractor, is required to verify all employees through the E-Verify system to confirm eligibility to work in the United States.