Financial Services Coordinator - Front Desk

Position Overview:

We are seeking a detail-oriented and customer-focused Financial Services Coordinator to join our team. The Financial Services Coordinator - Front Desk will be responsible for managing patient financial transactions, including collecting co-pays, verifying insurance, and processing billing-related tasks. In addition, this role will encompass various administrative duties to ensure smooth clinic operations and exceptional patient experiences.

Responsibilities:

• · Retrieve and distribute faxes daily, ensuring timely processing and distribution of important documents.
• · Scan documents into patient charts once per week, maintaining accurate and organized patient records.
• · Review incoming emails for distribution and take appropriate actions as needed.
• · Address medical records requests by printing and mailing documents once per week, following established protocols and procedures.
• · Retrieve voicemails twice daily, responding promptly to patient inquiries and requests.
• · Answer phones throughout the day, assisting patients with appointment scheduling, verifying appointments, and creating patient cases in AthenaHealth EMR.
• · Route incoming calls to appropriate staff members and verify the status of prescriptions and other orders as required.
• · Prepare for upcoming appointments daily by verifying patient insurance status, reviewing patient balances, and printing statements.
• · Confirm patient appointments two days prior to scheduled appointments, ensuring accurate scheduling and reducing no- show rates.
• · Send end-of-day charges via eBridge to billing companies daily, ensuring accurate and timely billing processes.
• · Review and complete patient referrals once per week, coordinating with healthcare providers and specialists as necessary.
• · Route and address prior authorizations twice per week, ensuring timely approval of medical procedures and services.
• · Check patients in for appointments throughout the day, collecting co-pays, and updating patient information as required.
• · Check patients out and make future appointments all day, providing excellent customer service and ensuring a positive patient experience.
• · Address and route clinic visitors courteously and efficiently, maintaining a welcoming and professional environment.

Qualifications:

• · High school diploma or equivalent required; Associate degree preferred.
• · Prior experience in healthcare administration or medical billing is required.
• · Strong understanding of insurance verification processes and medical billing practices.
• · Excellent communication and interpersonal skills, with the ability to interact professionally with patients and staff.
• · Proficiency in computer applications, including electronic medical records (EMR) systems - AthenaHealth – preferred and Microsoft Office - required.
• · Ability to maintain confidentiality and adhere to HIPAA regulations.
• · Strong organizational skills and attention to detail, with the ability to multitask effectively in a fast-paced environment – Required.
• · Flexibility to adapt to changing priorities and work schedules as needed.
• Registered Medical Assistant - Desired