Care Coordinator - Full Time, Primary Care

Sanitas Medical Center is hiring a Full Time Care Coordinator for our Whitehaven - Memphis facility in Memphis, TN. 

The Care Coordinator will ensure smooth patient flow throughout the day by scheduling/rescheduling patient appointments, answering phone calls promptly, and multitasking effectively. The Care Coordinator will work with Sanitas policies and procedures to be the point of contact between the health insurance carrier or hospital and Sanitas facilities.

This full-time Care Coordinator is located in our Whitehaven - Memphis facility in Memphis, TN.  The Care Coordinator plays an important role in customer service inside and outside the facility, as well as clinical data analysis to understand the reason behind the patient utilization of healthcare services.

Required Education and Experience

1. BS or Graduate from an accredited school of Nursing
2. Active State of Florida Registered Nurse License or Licensed Practical Nurse

Benefits: 

• Medical, Dental, and Vision Insurance 

• Paid Time Off 

• Life & AD&D Insurance 

• Disability Insurance 

• Employee Assistance Program (EAP) 

• Voluntary Benefits 

Care Coordinator Roles and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Engages and attracts patients, solves problems and works as a team with the rest of the staff to provide the best customer service possible.
  

• Orients and educates patients and their families by meeting them; explaining the role of the patient care coordinator; initiating the care plan; providing educational information in conjunction with direct care providers related to treatments, procedures, medications, and continuing care requirements.

• Monitors delivery of care by completing patient rounds; documenting care; identifying progress toward desired care outcomes; intervening to overcome deviations in the expected plan of care; reviewing the care plan with patients in conjunction with the direct care providers; interacting with involved departments to negotiate and expedite scheduling and completion of tests, procedures, and consults; reporting personnel and performance issues to the unit manager; maintaining ongoing communication with utilization review staff regarding variances from the care plan or transfer/discharge plan.
  

• Respects patients by recognizing their rights; maintaining confidentiality.

• Review and analyze information in our EHR

• Develops interdisciplinary care plan and other case management tools by participating in meetings; coordinating information and care requirements with other care providers resolving issues that could affect smooth care progression; fostering peer support; providing education to others regarding the case management process.

• Evaluates outcomes of care with the interdisciplinary team by measuring intervention effectiveness with the team; implementing team recommendations.

• Maintains quality service by establishing and enforcing organization standards.

• Maintains patient care database by entering new information as it becomes available; verifying findings and reports; backing up data.

• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.

• Contributes to team effort by accomplishing related results as needed

• Ensures the permanent update of Date Bases, to improve patient care and treatments.

• Ensure continuity of care to patients

• Work closely with the Insurance Company in order to improve patient care and treatment.
  

• Create and analyze statistical data.
  

• Liaison between the insurance company and Sanitas to improve patient flow through the system
  

• Process daily cash collection and generate reports.
  

• Must be able to follow up and ensure policies and procedures are followed and work flexible schedules and locations.
  

• Ensure the proper use of medical and office supplies.
  

• Work closely with the manager, understating the work flow and functioning of the center.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job the employee is regularly required to work standing up, walk, use hands to operate tools and equipment and must be able to exert regularly up to 10 pounds of force, frequently exert 30 pounds of force and occasionally exert 50 pounds of force to constantly perform the essential job functions. The employee will be frequently required to reach with hands and arms, bend, balance, kneel, crouch, crawl, push, and pull. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is subject to environmental conditions, protection from weather conditions but not necessarily from temperature changes. The worker is subject to noise; there may be sufficient noise to cause the worker to shout to be heard above ambient noise level.

About Sanitas Medical Center 

We are a global leader in patient care. Join an organization dedicated to quality patient care, research and education with operations in 8 countries, serving close to 3 million people and more than 14,000 health care employees. 

At Sanitas, you will find a supportive, team-oriented culture that fosters innovation and respects different points of views empowering each employee to do what’s in the best interest of our patients. We offer a competitive compensation program to help you meet your personal and financial goals, grow your career, safeguard your health and secure your future. 

We prioritize nurturing a socially conscious corporate culture that values employee development and rewards innovative thinking—apply today.