Call Center Agent - Hybrid Indianapolis, IN

More about aFit:

You want to work where you know you are a perfect fit. At aFit, a woman owned (WBE) company based in Indianapolis, we are devoted to being collaborative, honorable, and accountable. Our company provides project-based staffing for government and commercial organizations. To our prospective clients, aFit offers a talented workforce in a team-based environment to produce concrete and reliable outcomes. At aFit, we focus on building strong relationships and keeping the day-to-day flexible in an in-person or remote-enabled environment.

aFit Staffing, Inc. is an equal opportunity employer.

Description of Duties:

The Call Center Agent will manage large volumes of inbound calls concerning premium payments, health coverage, and general Medicaid program information. They will identify the customer’s needs, clarify information, research every issue, and provide response in a timely manner. The individual will follow communication “scripts” and other documented procedures when handling different topics. The Call Center Agent will meet personal/team production and quality targets to exceed contract required response times for the call center. Additionally, they will perform other duties as required based on business needs.

Qualifications:

• Call center experience as well as previous experience in customer service, health coverage, or health care claim billing procedures.
• Strong verbal communication skills
• Excellent attendance record
• Knowledge of general insurance billing procedures
• Ability to learn quickly with attention to detail.
• Proper grammar usage both written and verbal
• Able to perform more varied and difficult tasks.
• Able to work in a collaborative team environment to obtain the best results.
• Work as a topmost trusted partner with aFit and the client.
• Provide attention to details.
• Approaches challenges with a positive, consultative mindset
• Self-starter with the desire to achieve and work with integrity.
• Willingness to grow and change through ambiguity.
• Learning agility, or the ability to develop new skills.
• Open and receptive to feedback to continuously grow.

Job Specific Skills/Essential Functions:

• Previous experience in a customer support role.
• Knowledge of receiving and processing payment information.
• Track record of over-achieving quota.
• Strong phone and verbal communication skills along with active listening.
• Ability to analyze requests and resolve inquiries by following established guidelines for gathering data and routing requests to the appropriate area.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities, and manage time effectively.
• Ability to project a positive attitude and a high degree of self-confidence.
• High school diploma required.

Please note, this full-time position is in Indianapolis, IN and we do not offer relocation assistance at this time.