Customer Service Manager
- Full-Time
The Manager is responsible for being the single point of contact for inbound Service Center calls. You will receive inquiries from customers via multiple points; phone, email, and web generated, and track them to closure. You will enter and maintain the inquiry into our ERP / CRM database and monitor the call and/or case from beginning to end. You will also manage the Service Dispatch and the Service Quote activity. You will be cross trained in both Service Dispatch and Service Quote responsibilities to handle any overflow work from these areas. You will be the primary contact for customer satisfaction within the Service Department.
Requirements:Customer relations and inside sales skills are a must. Strong oral and written communication skills, good problem solving and negotiation skills, demonstrated ability to evaluate and balance team and individual workloads through effective time management, prioritization, and organizational skills. Ability to manage multiple tasks in a demanding environment. Must have an associate degree, or an equivalent of 5 or more years of related experience or a combination of education and experience. Experience with computer applications (MS Excel, MS Word, MS Outlook) is required. Experience with a CRM, EPICOR is a plus.Address
Staco Energy Products Co.
2425 Technical Dr
Miamisburg, OHIndustry
Business
Posted date
How can the hiring manager reach you?
You Already Have an Account
We're sending an email you can use to verify and access your account.
If you know your password, you can go to the sign in page.
