Patient Services Representative

Local Hospital is looking for a Patient Service Rep 

Schedule: Monday to Friday 07:15 - 17:00

Pay: $21.00/Hour

Job Duties:
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
• Process and track referrals and authorizations for various insurance types
• Handle patient/provider correspondence
• Explains polices, procedures, or services to patients
• Sanitize workspace using provided supplies and following department guidelines

Required Qualifications:
• High School Diploma
• Fully vaccinated and boosted for COVID
• Experience with medical insurance, referral processes, and benefit plans
• 1 year recent experience working in an outpatient clinic or medical office setting
• Ability to read, understand, and respond to detailed oral and written instructions

Preferred Qualifications:
• 2+ years’ recent experience working as a Patient Service Representative
• OBGYN experience
• Experience with CS-Link/Epic
• Understanding of medical terminology
• Call center experience