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Hospital Patient Service Representative Jobs (NOW HIRING)

TidalHealth

Patient Service Representative

Berlin, MD · On-site

$17.09 - $23.08/hr

S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid ... Patient Service Rep Position Summary The Patient Service Representative provides clerical support ...

TidalHealth

Patient Service Representative

Berlin, MD

$17.09 - $23.08/hr

S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid ... Patient Service Rep Position Summary The Patient Service Representative provides clerical support ...

TidalHealth

Patient Service Representative

Berlin, MD · On-site

$17.09 - $23.08/hr

S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid ... Patient Service Rep Position Summary The Patient Service Representative provides clerical support ...

TidalHealth

Patient Service Representative

Berlin, MD

$17.09 - $23.08/hr

S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid ... Patient Service Rep Position Summary The Patient Service Representative provides clerical support ...

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Hospital Patient Service Representative information

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How much do hospital patient service representative jobs pay per hour?

As of Jun 13, 2026, the average hourly pay for hospital patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are some typical challenges Hospital Patient Service Representatives face when interacting with patients and families?

Hospital Patient Service Representatives often encounter situations where patients or their families are anxious, upset, or confused about hospital procedures and billing. Balancing empathy with the need to efficiently process registrations and provide accurate information can be challenging. Representatives must remain patient, clear, and professional while navigating sensitive conversations and ensuring all necessary paperwork is completed. Building strong communication skills and staying familiar with hospital protocols are key to handling these interactions effectively.

What is the difference between Hospital Patient Service Representative vs Medical Office Assistant?

AspectHospital Patient Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentHospitals, clinics, healthcare facilitiesDoctor's offices, clinics, outpatient centers
Employer & IndustryHospitals, healthcare providersMedical practices, clinics
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, data entry, billing support

The Hospital Patient Service Representative and Medical Office Assistant roles share similarities in customer service and administrative tasks but differ mainly in work environment and specific duties. The Hospital Patient Service Representative focuses on patient intake and insurance in hospital settings, while the Medical Office Assistant handles administrative tasks in outpatient clinics. Both roles are essential in healthcare operations and often require similar certifications.

What are the key skills and qualifications needed to thrive as a Hospital Patient Service Representative, and why are they important?

To thrive as a Hospital Patient Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare or customer service. Familiarity with hospital information systems, electronic health record (EHR) software, and appointment scheduling tools is typically required. Exceptional interpersonal communication, problem-solving abilities, and a compassionate demeanor are crucial soft skills for this role. These skills ensure accurate patient processing, positive patient experiences, and efficient hospital operations.

What is a Hospital Patient Service Representative?

A Hospital Patient Service Representative is a professional who assists patients with administrative tasks during their hospital visit or stay. They help with patient registration, scheduling appointments, verifying insurance information, and answering questions about hospital services and procedures. These representatives serve as a key point of contact between patients, medical staff, and hospital departments, ensuring that patients have a smooth and positive experience. Their role requires strong communication, organizational, and customer service skills.
More about Hospital Patient Service Representative jobs
What cities are hiring for Hospital Patient Service Representative jobs? Cities with the most Hospital Patient Service Representative job openings:
What states have the most Hospital Patient Service Representative jobs? States with the most job openings for Hospital Patient Service Representative jobs include:
What job categories do people searching Hospital Patient Service Representative jobs look for? The top searched job categories for Hospital Patient Service Representative jobs are:
Hospital Patient Service Representative jobs near you
Infographic showing various Hospital Patient Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 37% Full Time, 52% Part Time, and 8% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Service Representative

Patient Service Representative

TidalHealth

Berlin, MD • On-site

$17.09 - $23.08/hr

Part-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

TidalHealth rating

6.3

Company rating: 6.3 out of 10

Based on 59 frontline employees who took The Breakroom Quiz

663rd of 872 rated healthcare providers

Job description

Why work at TidalHealth?
Looking for a rewarding place to work? Choose TidalHealth. Our hospitals have been named among the Top 5 percent of all U.S. hospitals by Healthgrades and a five-star hospital by the Centers for Medicare & Medicaid Services. Located just 30 minutes from the beach, TidalHealth offers the widest array of specialty and subspecialty services such as neurosurgery, cardiothoracic surgery, joint replacement, emergency/trauma care, comprehensive cancer care, wound care and clinical trials and research. Take advantage of our tuition assistance and residency programs to grow both personally and professionally.
Patient Service Rep Position Summary
The Patient Service Representative provides clerical support for the TidalHealth physician office (coordinate communications, register and greet patients and maintain financial information) under the direct supervisor of the office supervisor.
Patient Service Rep Position Requirements
Education
  • High School Diploma or equivalent required.

Experience
  • Three (3) years clerical/administrative experience is preferred.
  • Experience in a healthcare setting and medical terminology preferred.
  • Experience working with Microsoft Office computer programs, practice management systems and spreadsheets preferred.

Patient Service Rep Work Schedule
  • Monday through Friday

Patient Service Rep Benefits
  • At TidalHealth, full-time employees working at least 72 hours per pay period, part-time employees working at least 36 hours per pay period and part-time employees working at least 30 hours or more on weekends only are eligible for benefits.
  • Benefits include medical, prescription, vision, dental, flexible spending accounts, disability insurance plans, life insurance, paid time off plans, retirement plans, tuition assistance, employee assistance, and access to on-site childcare and a credit union.

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