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Hospital Patient Service Representative Jobs (NOW HIRING)

TidalHealth

Patient Service Representative

Lewes, DE

$17.50 - $22/hr

... Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Salisbury, MD · On-site

$17.09 - $23.08/hr

... Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your ... Patient Service Rep Position Summary The Patient Service Representative provides clerical support ...

TidalHealth

Patient Service Representative

Lewes, DE · On-site

$17.09 - $23.08/hr

... Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Lewes, DE · On-site

$17.09 - $23.08/hr

... Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your ... Patient Service Representative Position Summary The Patient Service Representative provides ...

TidalHealth

Patient Service Representative

Laurel, DE

$17.09 - $23.08/hr

... Leapfrog Hospital Safety Guide for our unwavering commitment to patient care. Whether your ... Patient Service Representative Position Summary The Patient Service Representative provides ...

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Hospital Patient Service Representative information

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How much do hospital patient service representative jobs pay per hour?

As of Jun 9, 2026, the average hourly pay for hospital patient service representative in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What are some typical challenges Hospital Patient Service Representatives face when interacting with patients and families?

Hospital Patient Service Representatives often encounter situations where patients or their families are anxious, upset, or confused about hospital procedures and billing. Balancing empathy with the need to efficiently process registrations and provide accurate information can be challenging. Representatives must remain patient, clear, and professional while navigating sensitive conversations and ensuring all necessary paperwork is completed. Building strong communication skills and staying familiar with hospital protocols are key to handling these interactions effectively.

What is the difference between Hospital Patient Service Representative vs Medical Office Assistant?

AspectHospital Patient Service RepresentativeMedical Office Assistant
CredentialsHigh school diploma; customer service skillsHigh school diploma; administrative skills
Work EnvironmentHospitals, clinics, healthcare facilitiesDoctor's offices, clinics, outpatient centers
Employer & IndustryHospitals, healthcare providersMedical practices, clinics
Primary ResponsibilitiesPatient check-in, scheduling, insurance verificationScheduling appointments, data entry, billing support

The Hospital Patient Service Representative and Medical Office Assistant roles share similarities in customer service and administrative tasks but differ mainly in work environment and specific duties. The Hospital Patient Service Representative focuses on patient intake and insurance in hospital settings, while the Medical Office Assistant handles administrative tasks in outpatient clinics. Both roles are essential in healthcare operations and often require similar certifications.

What are the key skills and qualifications needed to thrive as a Hospital Patient Service Representative, and why are they important?

To thrive as a Hospital Patient Service Representative, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some employers preferring experience in healthcare or customer service. Familiarity with hospital information systems, electronic health record (EHR) software, and appointment scheduling tools is typically required. Exceptional interpersonal communication, problem-solving abilities, and a compassionate demeanor are crucial soft skills for this role. These skills ensure accurate patient processing, positive patient experiences, and efficient hospital operations.

What is a Hospital Patient Service Representative?

A Hospital Patient Service Representative is a professional who assists patients with administrative tasks during their hospital visit or stay. They help with patient registration, scheduling appointments, verifying insurance information, and answering questions about hospital services and procedures. These representatives serve as a key point of contact between patients, medical staff, and hospital departments, ensuring that patients have a smooth and positive experience. Their role requires strong communication, organizational, and customer service skills.
More about Hospital Patient Service Representative jobs
What cities are hiring for Hospital Patient Service Representative jobs? Cities with the most Hospital Patient Service Representative job openings:
What states have the most Hospital Patient Service Representative jobs? States with the most job openings for Hospital Patient Service Representative jobs include:
What job categories do people searching Hospital Patient Service Representative jobs look for? The top searched job categories for Hospital Patient Service Representative jobs are:
Hospital Patient Service Representative jobs near you
Infographic showing various Hospital Patient Service Representative job openings in the United States as of June 2026, with employment types broken down into 1% Locum Tenens, 2% As Needed, 37% Full Time, 52% Part Time, and 8% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $41,073 per year, or $19.7 per hour.
Patient Service Representative

Patient Service Representative

Crouse Hospital

Syracuse, NY • On-site

$15.50 - $20/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 21 days ago

Job description

Why Crouse Medical Practice?

At Crouse Medical Practice, our focus is on improving the lives of our patients. This focus is what drives us to recruit the best employees to support our patients. Our practice fosters an inclusive environment that prioritizes work-life balance, welcoming individuals from all backgrounds to join our close-knit work family.

Come join our work family!!

Here’s what we offer:

  • Monday-Friday work week with no mandatory overtime
  • Supportive team environment
  • Competitive starting rates based on experience
  • Annual salary increases
  • Opportunities for professional growth & stability within a fast growing Medical Practice
  • Longevity and consistency of management
  • Perfect attendance award
  • Tuition reimbursement program
  • Employee referral program
  • Affiliation with Crouse Hospital

Other benefits include: Generous Health/Dental/Vision & Life insurance, Flexible spending account or Health savings account – available first of the month following your date of hire, Employee assistance program,15 days of paid time-off within first year of employment, 7 paid holidays annually, and a 401k with 4% employer match

Position Overview:
The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills.  The Patient Service Representative is responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry all within the electronic medica record (EMR).  Additionally, the Patient Service Representative is responsible for managing incoming and outgoing mail, clerical inventory, copying, and answering a high volume of incoming calls from patients. This position will work with the providers, managers and staff to promote quality and cost effective daily operations. The Patient Service Representative will maintain good interpersonal relationships with patients, their families, the public and co-workers. This position works collaboratively with all other staff to assist the patient and facilitate successful patient interaction with the practice team. This position reflects and carries forward the mission and goals of the practice both internally and throughout the community.

Required Qualifications:

  •  High School Diploma
  • Demonstrated knowledge of medical terminology.
  • Minimum of 2 years’ experience in healthcare.
  • Proven “team player” experience.
  • Demonstrated experience with computer use.

Desirable Qualifications:

  • Certified Medical Assistant or healthcare related Associates Degree.
  • Demonstrated competence interpersonal and intra professional relations. 
  • Demonstrated competence in acute care patient management/organization. 
  • Demonstrated commitment to collaboration with physician to individualize and enhance patient care. 
  • Demonstrated Experience in medical billing.
  • Knowledge of Medent or other EMR systems.

Salary Range: $15.50 - $20.00

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