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Veterinary Customer Service Representative Jobs (NOW HIRING)

Community Veterinary Partners

CSR

Jacksonville, NC · On-site

$16 - $18/hr

Veterinary Customer Service Representative (CSR) Position Summary: We are seeking a dedicated and experienced Veterinary Customer Service Representative to join our team. The ideal candidate will ...

Community Veterinary Partners

CSR

Jacksonville, FL · On-site

$14.75 - $20.25/hr

Alpha Veterinary Services is a compassionate, team-oriented veterinary practice dedicated to ... Position Summary The Veterinary Medical Client Service Representative (CSR) is the first and last ...

Howard Beach Animal Clinic

Be Seen First

Veterinary Customer Service Representative

Howard Beach, NY · On-site

$20 - $25/hr

The Veterinary Customer Service Representative plays a vital role in a busy small animal clinic environment, managing communication and administrative tasks for a high volume of clients daily. This ...

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Veterinary Customer Service Representative information

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How much do veterinary customer service representative jobs pay per hour?

As of Jul 2, 2026, the average hourly pay for veterinary customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Veterinary Customer Service Representative?

A Veterinary Customer Service Representative (CSR) is the first point of contact at a veterinary clinic, responsible for greeting clients, scheduling appointments, answering phones, and handling billing or administrative tasks. They play a crucial role in ensuring clients and their pets have a positive experience by providing information, addressing concerns, and facilitating communication between pet owners and veterinary staff. CSRs must have excellent communication and organizational skills, as well as a compassionate attitude towards animals and their owners.

What are the key skills and qualifications needed to thrive as a Veterinary Customer Service Representative, and why are they important?

To thrive as a Veterinary Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, scheduling systems, and payment processing tools is typically required. Compassion, patience, and problem-solving abilities help you provide empathetic support to pet owners and work effectively with veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate coordination between clients and veterinary staff.

What is the difference between Veterinary Customer Service Representative vs Veterinary Technician?

AspectVeterinary Customer Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; licensing or certification often required
Work EnvironmentFront desk, reception area, client communicationClinical setting, assisting veterinarians with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, animal hospitals, research facilities

While both roles are essential in veterinary settings, Veterinary Customer Service Representatives primarily handle client interactions and administrative tasks, whereas Veterinary Technicians assist with medical procedures and animal care. Understanding these differences helps job seekers identify the right career path in the veterinary industry.

How does a Veterinary Customer Service Representative typically collaborate with veterinary technicians and doctors during a busy clinic day?

Veterinary Customer Service Representatives (CSRs) play a critical liaison role, often acting as the first point of contact for clients and coordinating communication between pet owners and the clinical team. During busy days, CSRs work closely with veterinary technicians and doctors to ensure appointment schedules run smoothly, relay patient information accurately, and manage urgent requests efficiently. They also help clarify client questions, facilitate prescription refills, and assist with billing or follow-up calls. Effective teamwork and clear communication are essential to providing excellent care and a positive experience for both clients and their pets.
More about Veterinary Customer Service Representative jobs
What cities are hiring for Veterinary Customer Service Representative jobs? Cities with the most Veterinary Customer Service Representative job openings:
What states have the most Veterinary Customer Service Representative jobs? States with the most job openings for Veterinary Customer Service Representative jobs include:
What job categories do people searching Veterinary Customer Service Representative jobs look for? The top searched job categories for Veterinary Customer Service Representative jobs are:
Veterinary Customer Service Representative jobs near you
Infographic showing various Veterinary Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Veterinary Customer Service Representative

Veterinary Customer Service Representative

Family Pet Health Center

Mattawan, MI

$15.50 - $21.25/hr

Full-time

Posted 9 days ago

Be an early applicant

Job description

Do you love animals and people?
Are you the kind of person who can turn someone's stressful day into a better one with a smile and a kind word?

If so, we'd love to meet you!

We're looking for a friendly, energetic, and organized Veterinary Customer Service Representative to be the welcoming face (and voice!) of our practice. This role is perfect for someone who thrives in a fast-paced environment, loves helping others, and wants to make a real difference in the lives of pets and their families.

💛 About Us

We are a community-focused veterinary hospital dedicated to providing high-quality care to pets and outstanding service to their families. Our team values professionalism, kindness, and collaboration. We strive to create a welcoming, supportive environment for both clients and staff — because culture matters.

🌟 What You'll Do

As a key member of our front desk team, you'll:

  • Deliver outstanding client service in a fast-paced veterinary setting
  • Manage a high-volume phone system and schedule appointments efficiently
  • Check patients in and out while maintaining accurate medical records
  • Communicate clearly with clients regarding estimates, services, medications, and hospital policies
  • Coordinate with technicians and veterinarians to support smooth daily operations
  • Handle emotional or sensitive client situations with empathy and professionalism
  • Maintain a clean, organized, and welcoming front desk area

You'll play a vital role in shaping every client's experience — and we truly value that.

🐾 We're Looking For Someone Who:
  • Has 2+ years of customer service experience (veterinary, medical, or healthcare preferred)
  • Communicates clearly, confidently, and kindly
  • Excels at multitasking and staying organized in a busy environment
  • Has experience with practice management software (preferred)
  • Remains calm and professional in emotional or high-pressure situations
  • Is reliable, detail-oriented, and team-focused
  • Has genuine compassion for pets and the people who love them
🎉 What You'll Get:
  • Competitive pay based on veterinary CSR experience
  • Supportive leadership and a positive, respectful team culture
  • Opportunities for growth within the practice
  • Employee pet care discounts
  • Uniform allowance
  • A clinic that values experience, accountability, and collaboration
  • Daily puppy kisses and kitty cuddles (the best perk!) 🐶🐱

If you're an experienced CSR looking for a clinic where your skills are appreciated and your contributions truly matter, we can't wait to hear from you.

Apply today and help us make tails wag every day! Questions? Contact our clinical staff recruiter at ashley@obrienvetgroup.com.