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Veterinary Customer Service Representative Jobs (NOW HIRING)

Community Veterinary Partners

CSR

Jacksonville, NC · On-site

$16 - $18/hr

Veterinary Customer Service Representative (CSR) Position Summary: We are seeking a dedicated and experienced Veterinary Customer Service Representative to join our team. The ideal candidate will ...

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Veterinary Customer Service Representative information

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How much do veterinary customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for veterinary customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Veterinary Customer Service Representative?

A Veterinary Customer Service Representative (CSR) is the first point of contact at a veterinary clinic, responsible for greeting clients, scheduling appointments, answering phones, and handling billing or administrative tasks. They play a crucial role in ensuring clients and their pets have a positive experience by providing information, addressing concerns, and facilitating communication between pet owners and veterinary staff. CSRs must have excellent communication and organizational skills, as well as a compassionate attitude towards animals and their owners.

What are the key skills and qualifications needed to thrive as a Veterinary Customer Service Representative, and why are they important?

To thrive as a Veterinary Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, scheduling systems, and payment processing tools is typically required. Compassion, patience, and problem-solving abilities help you provide empathetic support to pet owners and work effectively with veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate coordination between clients and veterinary staff.

What is the difference between Veterinary Customer Service Representative vs Veterinary Technician?

AspectVeterinary Customer Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; licensing or certification often required
Work EnvironmentFront desk, reception area, client communicationClinical setting, assisting veterinarians with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, animal hospitals, research facilities

While both roles are essential in veterinary settings, Veterinary Customer Service Representatives primarily handle client interactions and administrative tasks, whereas Veterinary Technicians assist with medical procedures and animal care. Understanding these differences helps job seekers identify the right career path in the veterinary industry.

How does a Veterinary Customer Service Representative typically collaborate with veterinary technicians and doctors during a busy clinic day?

Veterinary Customer Service Representatives (CSRs) play a critical liaison role, often acting as the first point of contact for clients and coordinating communication between pet owners and the clinical team. During busy days, CSRs work closely with veterinary technicians and doctors to ensure appointment schedules run smoothly, relay patient information accurately, and manage urgent requests efficiently. They also help clarify client questions, facilitate prescription refills, and assist with billing or follow-up calls. Effective teamwork and clear communication are essential to providing excellent care and a positive experience for both clients and their pets.
What cities are hiring for Veterinary Customer Service Representative jobs? Cities with the most Veterinary Customer Service Representative job openings:
What states have the most Veterinary Customer Service Representative jobs? States with the most job openings for Veterinary Customer Service Representative jobs include:
Veterinary Customer Service Representative jobs near you
Infographic showing various Veterinary Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Veterinary Customer Service Representative

Veterinary Customer Service Representative

Innovetive Petcare

Bossier City, LA • On-site

$14 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 25 days ago

Innovetive Petcare rating

7.7

Company rating: 7.7 out of 10

Based on 10 frontline employees who took The Breakroom Quiz

5th of 51 rated veterinary

Job description

Veterinary Customer Service Representative
Department: Receptionists
Employment Type: Full Time
Location: Bossier City, Louisiana
Compensation: $14.00 - $16.00 / hour
Description
North Airline Animal Hospital is hiring a friendly, organized, and compassionate Customer Service Representative (CSR) to join our growing veterinary team in Bossier City, Louisiana.
If you love animals, enjoy helping people, and thrive in a fast-paced veterinary environment, this could be the perfect opportunity for you.
About the Role
As a Veterinary Customer Service Representative, you are the first point of contact for our clients - whether by phone or in person. You represent the professional image of our hospital and play a critical role in delivering an exceptional client and patient experience.
At North Airline Animal Hospital, we go above and beyond to exceed expectations every single day. Our goal is to provide the highest quality veterinary care while building lasting relationships with pets and their families.
Some of the responsibilities you will own in this role:
  • Greet clients and patients with warmth, professionalism, and compassion
  • Schedule appointments and manage the daily veterinary appointment calendar
  • Answer phones, respond to client inquiries, and provide accurate information about services
  • Check clients in and out while processing invoices and payments
  • Maintain accurate client and patient records in veterinary practice management software
  • Coordinate communication between veterinarians, technicians, and clients
  • Provide exceptional customer service during both routine visits and emotional situations
  • Support a positive, collaborative team environment

Preferred Qualifications
  • 1+ year of customer service experience required
  • Previous experience in a veterinary clinic, animal hospital, or specialty practice
  • Strong communication and interpersonal skills
  • Ability to multitask and remain organized in a fast-paced environment
  • Professional, compassionate demeanor with clients and pets
  • Comfortable handling high call volumes and busy schedules
  • Basic computer proficiency and experience with scheduling systems

Benefits
  • Paid time off
  • Health insurance
  • Dental Insurance
  • Vision insurance
  • Employee discounts
  • Flexible schedules
  • 401K with company match
  • Training and Career development

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