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Veterinary Customer Service Representative Jobs (NOW HIRING)

Community Veterinary Partners

CSR

Jacksonville, NC · On-site

$16 - $18/hr

Veterinary Customer Service Representative (CSR) Position Summary: We are seeking a dedicated and experienced Veterinary Customer Service Representative to join our team. The ideal candidate will ...

Hawthorne Animal Hospital Ltd

CSR

Glen Carbon, IL · On-site

$15 - $20.25/hr

The Veterinary Customer Service Representative creates the first impression of our hospital to our clients. This employee maintains a "client first" mentality, is a client/patient advocate, and ...

Community Veterinary Partners

CSR

West Chester, OH · On-site

$15 - $17/hr

Veterinary Customer Service Representative Well-established companion animal practice in West Chester, Ohio looking for full time Veterinary Customer Service Representative. We are seeking a ...

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Veterinary Customer Service Representative information

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How much do veterinary customer service representative jobs pay per hour?

As of Aug 28, 2026, the average hourly pay for veterinary customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a veterinary customer service representative?

A Veterinary Customer Service Representative (CSR) is the first point of contact at a veterinary clinic, responsible for greeting clients, scheduling appointments, answering phones, and handling billing or administrative tasks. They play a crucial role in ensuring clients and their pets have a positive experience by providing information, addressing concerns, and facilitating communication between pet owners and veterinary staff. CSRs must have excellent communication and organizational skills, as well as a compassionate attitude towards animals and their owners.

What are the key skills and qualifications needed to thrive as a veterinary customer service representative?

To thrive as a Veterinary Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, scheduling systems, and payment processing tools is typically required. Compassion, patience, and problem-solving abilities help you provide empathetic support to pet owners and work effectively with veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate coordination between clients and veterinary staff.

How does a veterinary customer service representative typically collaborate with veterinary technicians and doctors during a busy clinic day?

Veterinary Customer Service Representatives (CSRs) play a critical liaison role, often acting as the first point of contact for clients and coordinating communication between pet owners and the clinical team. During busy days, CSRs work closely with veterinary technicians and doctors to ensure appointment schedules run smoothly, relay patient information accurately, and manage urgent requests efficiently. They also help clarify client questions, facilitate prescription refills, and assist with billing or follow-up calls. Effective teamwork and clear communication are essential to providing excellent care and a positive experience for both clients and their pets.

What is the difference between Veterinary Customer Service Representative vs Veterinary Technician?

AspectVeterinary Customer Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; licensing or certification often required
Work EnvironmentFront desk, reception area, client communicationClinical setting, assisting veterinarians with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, animal hospitals, research facilities

While both roles are essential in veterinary settings, Veterinary Customer Service Representatives primarily handle client interactions and administrative tasks, whereas Veterinary Technicians assist with medical procedures and animal care. Understanding these differences helps job seekers identify the right career path in the veterinary industry.

What cities are hiring for Veterinary Customer Service Representative jobs?

Cities with the most Veterinary Customer Service Representative job openings:

What states have the most Veterinary Customer Service Representative jobs?

States with the most job openings for Veterinary Customer Service Representative jobs include:

Veterinary Customer Service Representative jobs near you
Infographic showing various Veterinary Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Veterinary Customer Service Representative

Bossier City, LA • On-site

North Airline Animal Hospital
11 - 50 employees
Learn more about North Airline Animal Hospitalexternal

$14 - $16/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 23 days ago

Job description

Description
Veterinary Customer Service Representative (Medical Receptionist / Front Desk)
North Airline Animal Hospital
Bossier City, Louisiana
Full-Time | Four 10-Hour Shifts Per Week

North Airline Animal Hospital is seeking a professional, dependable, and customer-focused Veterinary Customer Service Representative to join our established veterinary team in Bossier City, LA.

If you have experience working in a medical office, healthcare setting, or professional business environment and enjoy building relationships while providing exceptional customer service, we'd love to meet you.
As the first impression of our hospital, you'll play a critical role in creating a welcoming experience for every client and patient while supporting our veterinarians and medical team in delivering outstanding veterinary care.
  • Full-time position
  • Four (4) 10-hour shifts each week
  • One-hour lunch break each shift
  • Every third Saturday: 7:30 AM – 12:00 PM
We believe in providing a predictable schedule that supports work-life balance while ensuring excellent service for our clients and patients.

What You'll Do
As our Veterinary Customer Service Representative, you'll be responsible for delivering an exceptional client experience from the moment clients contact our hospital until they leave.
Responsibilities include:
  • Welcome clients and patients with professionalism, warmth, and compassion
  • Answer multi-line phones while providing outstanding customer service
  • Schedule appointments and manage the daily veterinary appointment calendar
  • Check clients and patients in and out efficiently
  • Process invoices, payments, and financial transactions accurately
  • Maintain accurate client and patient records within our veterinary practice management software
  • Communicate effectively with veterinarians, technicians, and clients
  • Coordinate prescription refill requests and client communications
  • Manage a busy front desk while maintaining accuracy and attention to detail
  • Assist clients during both routine wellness visits and emotionally sensitive situations
  • Contribute to a positive, collaborative, and supportive team culture

Required Qualifications
  • Minimum of two (2) years of experience working in a professional business office, medical office, healthcare practice, or front desk environment
  • Excellent verbal and written communication skills
  • Strong organizational skills with exceptional attention to detail
  • Ability to prioritize multiple responsibilities in a fast-paced environment
  • High level of professionalism, maturity, and emotional intelligence
  • Dependable, reliable, and committed to providing exceptional client service
  • Strong computer skills with the ability to quickly learn new software systems
  • Three (3) or more years of customer service experience
  • Previous experience as a Veterinary Receptionist, Veterinary Customer Service Representative, Medical Receptionist, Healthcare Customer Service Representative, or Front Desk Coordinator
  • Experience working in a veterinary clinic, animal hospital, medical office, dental office, specialty practice, or other healthcare setting
  • Familiarity with veterinary terminology or practice management software
We're looking for someone who is:
  • Professional and polished
  • Friendly, welcoming, and compassionate
  • Dependable and reliable
  • Thrives in a team-oriented environment
  • Calm under pressure and able to manage multiple priorities
  • An excellent communicator who enjoys helping people
  • Passionate about providing an exceptional client experience every day

Benefits
We value our team members and offer a comprehensive benefits package, including:
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Paid Time Off
  • 401(k) with Company Match
  • Employee Pet Care Discounts
  • Ongoing Training and Career Development
  • Supportive Team Environment
If you're looking for a long-term career with a respected veterinary hospital where professionalism, teamwork, compassion, and exceptional customer service are valued, we'd love to hear from you.
Apply today to join the team at North Airline Animal Hospital and help us provide outstanding care to the pets and families of the Bossier City community.

Keywords: Veterinary Customer Service Representative, Veterinary Receptionist, Medical Receptionist, Medical Office Receptionist, Front Desk Receptionist, Client Service Representative, Healthcare Customer Service, Animal Hospital Jobs, Veterinary Jobs, Medical Office Jobs, Receptionist Jobs, Bossier City Jobs, Louisiana Jobs.