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Veterinary Customer Service Representative Jobs (NOW HIRING)

Community Veterinary Partners

CSR

Jacksonville, NC · On-site

$16 - $18/hr

Veterinary Customer Service Representative (CSR) Position Summary: We are seeking a dedicated and experienced Veterinary Customer Service Representative to join our team. The ideal candidate will ...

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Veterinary Customer Service Representative information

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$9

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$26

How much do veterinary customer service representative jobs pay per hour?

As of Jul 27, 2026, the average hourly pay for veterinary customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Veterinary Customer Service Representative?

A Veterinary Customer Service Representative (CSR) is the first point of contact at a veterinary clinic, responsible for greeting clients, scheduling appointments, answering phones, and handling billing or administrative tasks. They play a crucial role in ensuring clients and their pets have a positive experience by providing information, addressing concerns, and facilitating communication between pet owners and veterinary staff. CSRs must have excellent communication and organizational skills, as well as a compassionate attitude towards animals and their owners.

What are the key skills and qualifications needed to thrive as a Veterinary Customer Service Representative, and why are they important?

To thrive as a Veterinary Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, scheduling systems, and payment processing tools is typically required. Compassion, patience, and problem-solving abilities help you provide empathetic support to pet owners and work effectively with veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate coordination between clients and veterinary staff.

What is the difference between Veterinary Customer Service Representative vs Veterinary Technician?

AspectVeterinary Customer Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; licensing or certification often required
Work EnvironmentFront desk, reception area, client communicationClinical setting, assisting veterinarians with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, animal hospitals, research facilities

While both roles are essential in veterinary settings, Veterinary Customer Service Representatives primarily handle client interactions and administrative tasks, whereas Veterinary Technicians assist with medical procedures and animal care. Understanding these differences helps job seekers identify the right career path in the veterinary industry.

How does a Veterinary Customer Service Representative typically collaborate with veterinary technicians and doctors during a busy clinic day?

Veterinary Customer Service Representatives (CSRs) play a critical liaison role, often acting as the first point of contact for clients and coordinating communication between pet owners and the clinical team. During busy days, CSRs work closely with veterinary technicians and doctors to ensure appointment schedules run smoothly, relay patient information accurately, and manage urgent requests efficiently. They also help clarify client questions, facilitate prescription refills, and assist with billing or follow-up calls. Effective teamwork and clear communication are essential to providing excellent care and a positive experience for both clients and their pets.
What cities are hiring for Veterinary Customer Service Representative jobs? Cities with the most Veterinary Customer Service Representative job openings:
What states have the most Veterinary Customer Service Representative jobs? States with the most job openings for Veterinary Customer Service Representative jobs include:
Veterinary Customer Service Representative jobs near you
Infographic showing various Veterinary Customer Service Representative job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Veterinary Customer Service Representative

Veterinary Customer Service Representative

Vet Care Vaccination Services Inc

Garden Grove, CA

$18/hr

Full-time

Medical, Retirement, PTO

Posted 18 days ago

Job description


Do you want to work at a growing hospital in the wonderful city of Garden Grove? Do you want to lead a team of knowledgeable and experienced team members? Do you want to work in a positive and friendly environment? If you say yes to any of these questions, then apply now! 

Vet Care Pet Clinic is looking for a Customer Service Representative to join our hospital team. We have wonderful clients, and we provide excellent patient care. We believe in supporting our team members and we are looking for a strong team member to join our hospital. 

Celebrating 28 years of service, Vet Care Pet Clinic is a fast paced, one-doctor, family-owned veterinary hospital in West Garden Grove, CA. We provide full-service general practice veterinary care. In addition to our full-service hospital, we operate one of the region’s most established mobile vaccination clinic programs. 

Our hospital services include surgery, dentistry, diagnostics, radiology, and laboratory testing with an emphasis on compassionate client education and quality medical treatment. We take pride in being a family-owned, community-focused veterinary hospital that continues to grow and adapt to the needs of our patients and clients. 

Our ideal candidate will have a positive attitude and an interest in Veterinary Medicine. 
Our full-time Veterinary Customer Service Representative is eligible for the following benefits: 
  • Competitive compensation 
  • Regular working hours 
  • Paid vacation and sick time 
  • Heath insurance 
  • Retirement plan 
  • Paid time off 
  • Employee discount 
  • Health insurance 
  •  
The Veterinary Customer Service Representative is responsible for:  
  
Seeking a highly dependable, hard-working and flexible Veterinary Customer Service Representative for a fast-paced small animal practice. You will be the first and last contact that a client will have with the hospital and a key to creating first and lasting impressions. In this role you must have exceptional client service and communication skills, computer literacy, ability to handle financial issues, multi-task, a friendly attitude, and confidence to deal with stressful situations is a must.  

  • Able to remain calm and effective under pressure in fast-paced, high-stress environments while maintaining compassion, empathy, and understanding. 
  • Adaptability and open-mindedness 
  • Team player mentality and a friendly disposition 
  • Ability to anticipate the needs of veterinarians and paraprofessionals 
  • Willingness to grow and adapt 
  • Inclination to embrace change and work together to build an optimal solution for

Responsibilities: 
  • Greet clients and pets by name with a smile and a positive, solution-oriented attitude. 
  • Answer phones promptly and professionally using a multi-line phone system; answer client inquiries about basic animal care and routine procedures and questions about veterinary services and products; and provide knowledgeable advice about wellness, prevention, and diseases. 
  • Screen and route call to appropriate staff; take and deliver messages promptly to appropriate staff. 
  • Schedule appointments and surgeries according to hospital scheduling guidelines and make surgery and appointment confirmation calls. 
  • Proper documentation in medical records, the details discussed during client conservations include the date, time, critical points of the discussion, and any required information. 
  • Ability to explain invoices to show value for care provided, stating all services and products supplied before the total; echo recommendations when checking out clients. 
  • Collect payment when services are rendered. 
  • Check and ensure accurate client addresses, phone numbers, and e-mail addresses, and scan appropriate new documents into patient records. 
  • Fill prescriptions and provide routine administration instructions to clients. 
  • Advise clients on flea/tick preventatives, heartworm preventatives, pre-anesthetic testing, pain management, shampoos, home dental products, and other retail items. 

Interested? Apply Now!  
Job Type: Full-time  
Pay: $18/hr-22/hrÂ