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Veterinary Customer Service Representative Jobs in California

Armstrong Pet Hospital

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Veterinary Receptionist

Clovis, CA · On-site

$16.90 - $18/hr

Veterinary Receptionist (Client Service Representative) As a Veterinary CSR , you'll be the friendly face and calming voice that welcomes our clients and their pets. Your role is essential in ...

Animal Healing Center Inc

$15 - $16/hr

... customer service skills? If so, we have a job for you! Animal Healing Center is seeking a highly motivated receptionist to join our team. We are a busy holistic veterinary clinic located in San Diego.

Animal Healing Center Inc

$15 - $16/hr

... customer service skills? If so, we have a job for you! Animal Healing Center is seeking a highly motivated receptionist to join our team. We are a busy holistic veterinary clinic located in San Diego.

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Veterinary Customer Service Representative information

What is a veterinary customer service representative?

A Veterinary Customer Service Representative (CSR) is the first point of contact at a veterinary clinic, responsible for greeting clients, scheduling appointments, answering phones, and handling billing or administrative tasks. They play a crucial role in ensuring clients and their pets have a positive experience by providing information, addressing concerns, and facilitating communication between pet owners and veterinary staff. CSRs must have excellent communication and organizational skills, as well as a compassionate attitude towards animals and their owners.

What are the key skills and qualifications needed to thrive as a veterinary customer service representative?

To thrive as a Veterinary Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, scheduling systems, and payment processing tools is typically required. Compassion, patience, and problem-solving abilities help you provide empathetic support to pet owners and work effectively with veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate coordination between clients and veterinary staff.

How does a veterinary customer service representative typically collaborate with veterinary technicians and doctors during a busy clinic day?

Veterinary Customer Service Representatives (CSRs) play a critical liaison role, often acting as the first point of contact for clients and coordinating communication between pet owners and the clinical team. During busy days, CSRs work closely with veterinary technicians and doctors to ensure appointment schedules run smoothly, relay patient information accurately, and manage urgent requests efficiently. They also help clarify client questions, facilitate prescription refills, and assist with billing or follow-up calls. Effective teamwork and clear communication are essential to providing excellent care and a positive experience for both clients and their pets.

What is the difference between Veterinary Customer Service Representative vs Veterinary Technician?

AspectVeterinary Customer Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; licensing or certification often required
Work EnvironmentFront desk, reception area, client communicationClinical setting, assisting veterinarians with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, animal hospitals, research facilities

While both roles are essential in veterinary settings, Veterinary Customer Service Representatives primarily handle client interactions and administrative tasks, whereas Veterinary Technicians assist with medical procedures and animal care. Understanding these differences helps job seekers identify the right career path in the veterinary industry.

Veterinary Customer Service Representative jobs near you
Infographic showing various Veterinary Customer Service Representative job openings in California as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 20% Part Time, and 5% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution.

Customer Service Representative

Ethos Veterinary Health

Grand Terrace, CA • On-site

$19 - $21/hr

Part-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 9 days ago

Job description

Customer Service Representative - Emergency Veterinary Hospital
$19.00-$21.00/hour (DOE)
Part-time opportunity in Grand Terrace, California
Schedule: Evening, weekend & holiday availability required
Be the calm, compassionate first point of contact for pet owners experiencing a veterinary emergency. Animal Emergency Clinic (AEC) is seeking an experienced Customer Service Representative (CSR) to support clients and our Emergency Veterinary team in a fast-paced, walk-in hospital environment.
This role is ideal for an experienced Veterinary Receptionist, Veterinary Customer Service Representative, Client Service Representative, or Veterinary CSR who is comfortable managing an unpredictable emergency caseload while providing exceptional client service.
Why Join Animal Emergency Clinic
Animal Emergency Clinic in Grand Terrace is an AAHA-accredited emergency veterinary hospital that has served pets and families throughout the Inland Empire for more than 50 years. Currently open overnight on weekdays and 24 hours on weekends, AEC is preparing to expand to 24/7 emergency veterinary services.
Because AEC is a walk-in emergency hospital, we do not schedule appointments. Every shift is different-from critical traumas to urgent medical cases-and our client service team plays an essential role in keeping communication and patient intake organized while supporting pet owners through stressful situations.
In Your Day-to-Day, You Will
  • Welcome clients and pets with compassion, professionalism, and empathy.
  • Answer a multi-line phone system, gather information, and appropriately communicate urgent concerns to the clinical team.
  • Coordinate emergency patient check-in and discharge while maintaining accurate client and patient records.
  • Process payments, review estimates, and clearly explain hospital services and processes.
  • Communicate wait times, expectations, and updates to pet owners during emergency visits.
  • Partner closely with Emergency Veterinarians, Veterinary Technicians, Veterinary Assistants, and other hospital team members.
  • Maintain an organized, professional, and welcoming reception and client service area.
  • Adapt quickly to changing priorities and an unpredictable emergency caseload.

What You Bring
  • At least one year of experience in a veterinary hospital or veterinary client service environment.
  • Emergency veterinary hospital or urgent care experience preferred; candidates with general practice veterinary experience will also be considered.
  • Strong customer service, client communication, and interpersonal skills.
  • Ability to multitask and remain organized in a high-volume, fast-paced emergency hospital.
  • Ability to communicate calmly and compassionately with pet owners experiencing stressful or emotionally difficult situations.
  • Reliable, punctual, and comfortable working as part of a collaborative veterinary team.
  • Passion for animals and commitment to providing an exceptional client experience.

Perks & Benefits
Benefits are based on eligibility and may include medical, dental, and vision insurance; 401(k) with employer match; paid time off, including vacation, holidays, and sick leave; Employee Assistance Program (EAP); pet care discounts; and professional development opportunities.
Location Highlight
Located in Grand Terrace in California's Inland Empire, Animal Emergency Clinic is conveniently accessible to veterinary professionals throughout Riverside, San Bernardino, Colton, Loma Linda, Redlands, Moreno Valley, Fontana, Rialto, Highland, and surrounding communities.
About Ethos Veterinary Health
Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class veterinary medicine and help shape what veterinary care becomes next.
Across our network of specialty and emergency veterinary hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You'll work alongside respected veterinary professionals in hospitals designed for learning, collaboration, and excellence.
Here, mentorship is a two-way street. You'll share your expertise, learn from others, and continue to grow professionally and personally.
At Ethos, you inspire hope, deliver exceptional care, and help advance veterinary medicine-together.
Join Us
If you're a Veterinary Customer Service Representative, Veterinary Receptionist, Client Service Representative, Emergency Veterinary CSR, or experienced veterinary front desk professional looking for a part-time opportunity in emergency veterinary medicine, we'd love to hear from you.
Apply today and help provide an exceptional experience for pets and their families at Animal Emergency Clinic.
Equal Opportunity Employer
Ethos Veterinary Health is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment decisions are based on qualifications, competence, merit, and business need.

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