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Veterinary Customer Service Representative Jobs (NOW HIRING)

Riverside Pet Care

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Veterinary Customer Service Representative

Saratoga Springs, UT · On-site

$15 - $18/hr

Riverside Pet Care is looking for a full-time Customer Service Representative to join our growing ... Support the veterinary team by keeping the front office organized and running smoothly We're ...

Wild West Veterinary Group PLLC

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Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork--while delivering Fear Free ...

Wild West Veterinary Group PLLC

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Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage urgent calls, and keep our Cornerstone schedule running like clockwork--while delivering Fear Free ...

Riverside Pet Care

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Veterinary Customer Service Representative

Saratoga Springs, UT · On-site

$15 - $18/hr

Riverside Pet Care is looking for a full-time Customer Service Representative to join our growing ... Support the veterinary team by keeping the front office organized and running smoothly We're ...

Tevah Wellness Pllc

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Veterinary Customer Service Representative

Burlington, NC · On-site

$14 - $18/hr

... by providing great customer service. Daily responsibilities include, but are not limited to ... veterinary care for pets at every stage of life. Our team prides itself on building strong ...

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Veterinary Customer Service Representative information

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How much do veterinary customer service representative jobs pay per hour?

As of Jul 3, 2026, the average hourly pay for veterinary customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Veterinary Customer Service Representative?

A Veterinary Customer Service Representative (CSR) is the first point of contact at a veterinary clinic, responsible for greeting clients, scheduling appointments, answering phones, and handling billing or administrative tasks. They play a crucial role in ensuring clients and their pets have a positive experience by providing information, addressing concerns, and facilitating communication between pet owners and veterinary staff. CSRs must have excellent communication and organizational skills, as well as a compassionate attitude towards animals and their owners.

What are the key skills and qualifications needed to thrive as a Veterinary Customer Service Representative, and why are they important?

To thrive as a Veterinary Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, scheduling systems, and payment processing tools is typically required. Compassion, patience, and problem-solving abilities help you provide empathetic support to pet owners and work effectively with veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate coordination between clients and veterinary staff.

What is the difference between Veterinary Customer Service Representative vs Veterinary Technician?

AspectVeterinary Customer Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; licensing or certification often required
Work EnvironmentFront desk, reception area, client communicationClinical setting, assisting veterinarians with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, animal hospitals, research facilities

While both roles are essential in veterinary settings, Veterinary Customer Service Representatives primarily handle client interactions and administrative tasks, whereas Veterinary Technicians assist with medical procedures and animal care. Understanding these differences helps job seekers identify the right career path in the veterinary industry.

How does a Veterinary Customer Service Representative typically collaborate with veterinary technicians and doctors during a busy clinic day?

Veterinary Customer Service Representatives (CSRs) play a critical liaison role, often acting as the first point of contact for clients and coordinating communication between pet owners and the clinical team. During busy days, CSRs work closely with veterinary technicians and doctors to ensure appointment schedules run smoothly, relay patient information accurately, and manage urgent requests efficiently. They also help clarify client questions, facilitate prescription refills, and assist with billing or follow-up calls. Effective teamwork and clear communication are essential to providing excellent care and a positive experience for both clients and their pets.
More about Veterinary Customer Service Representative jobs
What cities are hiring for Veterinary Customer Service Representative jobs? Cities with the most Veterinary Customer Service Representative job openings:
What states have the most Veterinary Customer Service Representative jobs? States with the most job openings for Veterinary Customer Service Representative jobs include:
What job categories do people searching Veterinary Customer Service Representative jobs look for? The top searched job categories for Veterinary Customer Service Representative jobs are:
Veterinary Customer Service Representative jobs near you
Infographic showing various Veterinary Customer Service Representative job openings in the United States as of June 2026, with employment types broken down into 47% Full Time, and 53% Part Time. Highlights an 72% Physical, 1% Hybrid, and 27% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Veterinary Customer Service Representative

Lowell Rd Veterinary Center

Clayton, NC • On-site

$18 - $23/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 3 days ago

Job description

Job Description

We're looking for a friendly, organized, and compassionate Veterinary Receptionist to be the welcoming face and helpful voice of our practice. You'll play a vital role in ensuring smooth daily operations while providing outstanding client service and support to our veterinary team.

About the Role:

As a Veterinary Receptionist, you will be the first point of contact for clients—both in person and over the phone. You’ll help guide them through their visits with empathy, professionalism, and care.

Your responsibilities will include:

  • Greeting clients and patients warmly upon arrival

  • Maintaining a clean, organized, and welcoming front desk and lobby area

  • Triage client concerns and direct them appropriately

  • Answering phone calls and emails; routing inquiries as needed

  • Scheduling appointments efficiently to maintain daily flow

  • Checking clients in and out, processing payments, and reviewing invoices

  • Offering emotional support during sensitive or stressful situations

  • Supporting a positive client experience from start to finish

Qualifications:
Qualifications

Who We’re Looking For:

  • At least 1 year of veterinary receptionist or animal care experience preferred

  • Compassionate, calm, and confident communicator

  • Detail-oriented and able to multitask in a fast-paced setting

  • Strong computer and organizational skills

  • Positive attitude, team player, and proactive problem-solver

  • Self-starter with a desire for continued learning and professional growth

Additional Information

Job Type: Full-time and Part-time

Hospital Hours: Monday – Friday: 7:00 am – 6:00 pm, Saturday 7:00 am – 4:00 pm, Sunday 9:00 am – 3:00 pm

Pay: $18-$23/hr

We offer our staff:

  • Comprehensive Benefits (health, dental, vision, liability, 401k & 401K matching program, life & supplemental insurance, HSA, & FSA)
  • Employee Assistance Program
  • Paid Vacation and Sick Time for ALL Employees
  • Paid Bereavement Program
  • Paid Parental Leave Program
  • Competitive Compensation
  • Continuing Education Allowance (applies to licensed/registered/certified roles)
  • Tuition Assistance Program
  • Access to a CVA/CVT/CVPM Partnership through Penn Foster
  • Career Development Opportunities
  • Referral Bonus Program for most positions!
  • Additional Benefits May Also Be Available (i.e. Personal Pet Discounts, Holiday Pay, Uniform Allowance, Bonuses etc)
  • *Hiring eligibility may be contingent to a candidate authorizing and completing a satisfactory background check.

** Note – some benefits may only be available to or vary slightly for full time employment status vs part time status.*

** **For additional details including our full equal opportunity statement, texting/outreach communication authorization, physical requirements of the job and more, please visithttps://allianceanimal.com/additionaljobdescriptiondetails/. ****

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