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Veterinary Customer Service Representative Jobs in Ohio

Community Veterinary Partners

CSR

West Chester, OH · On-site

$15 - $17/hr

Veterinary Customer Service Representative Well-established companion animal practice in West Chester, Ohio looking for full time Veterinary Customer Service Representative. We are seeking a ...

Community Veterinary Partners

CSR

Fairfield, OH · On-site

$14 - $16/hr

The Animal Care Centers have been Cincinnati's leading provider of veterinary services, pet care ... Receptionists (who are also called customer service representatives) are the customer-relations ...

Community Veterinary Partners

CSR

Fairfield, OH · On-site

$14.25 - $18.50/hr

Veterinary Receptionist The Animal Care Centers have been Cincinnati's leading provider of ... Receptionists (who are also called customer service representatives) are the customer-relations ...

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All JobsVeterinary Customer Service Representative JobsVeterinary Customer Service Representative Jobs in Ohio

Veterinary Customer Service Representative information

See Ohio salary details

$9

$17

$25

How much do veterinary customer service representative jobs pay per hour?

As of Aug 29, 2026, the average hourly pay for veterinary customer service representative in Ohio is $17.87, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $19.90 per hour, depending on experience, location, and employer.

What is a veterinary customer service representative?

A Veterinary Customer Service Representative (CSR) is the first point of contact at a veterinary clinic, responsible for greeting clients, scheduling appointments, answering phones, and handling billing or administrative tasks. They play a crucial role in ensuring clients and their pets have a positive experience by providing information, addressing concerns, and facilitating communication between pet owners and veterinary staff. CSRs must have excellent communication and organizational skills, as well as a compassionate attitude towards animals and their owners.

What are the key skills and qualifications needed to thrive as a veterinary customer service representative?

To thrive as a Veterinary Customer Service Representative, you need strong communication skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, scheduling systems, and payment processing tools is typically required. Compassion, patience, and problem-solving abilities help you provide empathetic support to pet owners and work effectively with veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate coordination between clients and veterinary staff.

How does a veterinary customer service representative typically collaborate with veterinary technicians and doctors during a busy clinic day?

Veterinary Customer Service Representatives (CSRs) play a critical liaison role, often acting as the first point of contact for clients and coordinating communication between pet owners and the clinical team. During busy days, CSRs work closely with veterinary technicians and doctors to ensure appointment schedules run smoothly, relay patient information accurately, and manage urgent requests efficiently. They also help clarify client questions, facilitate prescription refills, and assist with billing or follow-up calls. Effective teamwork and clear communication are essential to providing excellent care and a positive experience for both clients and their pets.

What is the difference between Veterinary Customer Service Representative vs Veterinary Technician?

AspectVeterinary Customer Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; licensing or certification often required
Work EnvironmentFront desk, reception area, client communicationClinical setting, assisting veterinarians with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, animal hospitals, research facilities

While both roles are essential in veterinary settings, Veterinary Customer Service Representatives primarily handle client interactions and administrative tasks, whereas Veterinary Technicians assist with medical procedures and animal care. Understanding these differences helps job seekers identify the right career path in the veterinary industry.

Veterinary Customer Service Representative jobs near you
Infographic showing various Veterinary Customer Service Representative job openings in Ohio as of August 2026, with employment types broken down into 79% Full Time, 19% Part Time, and 2% Contract. Highlights an 100% In-person job distribution, with an average salary of $37,170 per year, or $17.9 per hour.

Veterinary Customer Service Representative

Westerville, OH • On-site

Cryan Veterinary, Alum Creek Veterinary, Marysville Animal Care
See more jobs at Cryan Veterinary, Alum Creek Veterinary, Marysville Animal Careexternal

$15.50 - $21/hr

Other

Medical, Dental, Vision, Retirement, PTO

Posted 22 days ago

Job description

Benefits:

Employee pet benefit

Team gatherings for fun

Snacks

401(k) matching

Dental insurance

Flexible schedule

Health insurance

Paid time off

Vision insurance

Wellness resources

VETERINARY CUSTOMER SERVICE REPRESENTATIVE (CSR)

We are looking for talented, outgoing, smart, and happy veterinary professionals to join our Client Service team as a part of the face of Cryan!

Do you love working with pet owners and their pets? Do you enjoy working alongside animals lovers in a medical setting? Do you want to be a part of a legacy that has been helping animals and people for 80 year and counting? Have you been working in the Veterinary Medicine field and are looking for a next step or a place to call home until your retire?

Applicants must have experience in the Veterinary Field, our receptionists are talented, trained, and experienced. Although some veterinary facilities treat reception as an entry level position, we do not, we respect the skill and knowledge that this team needs!

So why Cryan Veterinary Hospital?

We are a place you can learn and grow. Cross training and leadership tracks are available.

We are a place you can have a long term career.

We are a place that values our team, their mental health, their life balance and the joy they bring to this field.

We are flexible in scheduling.

We have competitive benefit packages and we pay more than other general practices do for this position!

We have full and part time positions available.

We have amazing clients and patients and a team of people who want to help animals live happy and healthy lives.

We work hard, to take care of as many sick pets as we can!

We are open M-F 7:30am-7:00pm and Saturdays 8:30am-4:00pm. CSRs are in as early as 7:15am and the closing team stays until closing duties are finished. (Full time applicants must be able to work flexible hours and have open availability, including rotating Saturdays.)

We are a growing, non-corporate, multi-doctor practice which has a tradition of patient care with a client focus providing a full range of medical services. We have a staff dedicated to patient care, mentoring our newer staff and supporting each other, and bettering our community. Our focus is top notch patient care while providing client service that helps owners "do the right thing" for their pets. Our staff is dedicated to this mission as we believe in treating every patient as if they were our own pet and giving them the save loving attention.

We'd like to be your next veterinary home! Apply today!!

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