Member Service Representative

KaiPerm Northwest Credit Union

Portland, OR

Expired: over a month ago Applications are no longer accepted.

$20 to $21 Hourly
Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

We are seeking a Member Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.

Responsibilities:

Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services

Qualifications:

Previous experience in customer service, sales, or other related fields
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills

Company Description

KaiPerm Northwest Credit Union has 3 branches, 2 locations in Portland and a branch in Hillsboro. We currently have 14 employees. We offer an excellent benefits package, with Kaiser which includes medical/dental/prescription/vision (with 50% spouse/child contribution), 401k (with up to 6% employer match) and an Incentive Program. Your first compensation increase and review will be at 6 months and then annually thereafter . As a single sponsor credit union we service only Kaiser Permanente employees, families, and insurance holders.