Assistant Service Manager

Road Machinery & Supplies Co. is searching for an Assistant Service Manager to join its team at its Savage, MN location. In this role, you will be responsible for managing service & repairs of heavy equipment in a profitable manner. With a high sense of urgency, the service supervisor will be responsible for responding to customers in a timely and professional manner. Works proactively and closely with service manager, shop technicians, field technicians and customers to ensure that promises and expectations are being met in a timely manner. Responsible for scheduling of technicians and equipment repairs.

As a member of the team, you will enjoy:

• Work Culture – RMS is family-owned and treats their team members right. RMS values long term relationships with our customers, vendors, and each other.
• Career Opportunities – Experience a career with the support and encouragement to develop yourself and others.
• Competitive Compensation Packages – Based on experience and other factors.
• Full Benefits Package – Including medical, dental, life, 401(k), and vacation.
• Stability and Reputation – RMS has been in business for 95 years and continues to grow.

Responsibilities:

• Leads the service team to ensure an efficient, safe, and profitable operation
• Documents incoming calls and assigns jobs to technicians
• Administers safety program and promotes a culture of safety along with other supervisors
• Manages work in process to meet deadlines and efficient billing
• Administers proper invoicing procedures (Customer Account, Customer COD, Warranty, Internal)
• Ensures work orders are created with the proper segment order; ensures technician parts and labor are on the correct segments, invoiced correctly to internal, warranty, or customer
• Works with customers to define scope of work/repairs on their equipment
• Creates accurate service estimates for customers, obtains permission from customer for the original work requested and advises customers on course of action in repairs
• Handles all customer communications during the repairs, communicates warranty information, and handles complaints
• Assists technicians on complex diagnostic and repair issues
• Manages technician productivity; assigns work orders, schedules workload, review timecards for technicians
• Managing, coaching, and mentoring technicians
• Recruitment and hiring of technicians
• Ensures technicians are trained properly through RMS internal and web-based training
• Completes fair and accurate yearly reviews with staff; provides appropriate improvement recommendations
• Manages after-hours calls with Service Manager

Qualifications/Skills:

• 2-year technical degree preferred
• Management experience preferred
• 2+ years of technical or mechanical knowledge in heavy equipment
• Aggregate equipment experience would be beneficial
• Strong communication and organizational skills required
• Strong people leader who develops his/her employees through coaching and feedback
• Strong computer skills required
• Basic understanding of warranty issues preferred
• Personal characteristics: planning/organization, customer focus, problem solving, even temperament, leadership, strong written and verbal communication skills
• Able to work responsibly, safely, and intelligently
• Have the desire to take action, improve, and be appreciative
• Possess the capability to engage with customers, co-workers, and vendors in a respectful manner

About Road Machinery & Supplies Co.

Road Machinery & Supplies Co. is a distributor of construction and mining equipment with sales and support operations throughout the Upper Midwest. RMS is a multiline dealer, representing the best brands of construction equipment in the industry, including Komatsu, KPI-JCI, Epiroc, Sennebogen, Gomaco, LeeBoy, Roadtec, and Bomag.

At Road Machinery & Supplies Co. we understand our customers depend on our expertise, performance, and commitment to avoid downtime, lost production, and cost over-runs. Our employees are committed to providing the services, technical support, and product solutions that let our customers complete their projects on schedule and within budget, allowing their businesses to thrive. Equal Opportunity Employer.