Technology Administrator (Restaurant Group)

Responsibilities

• POS:
• The POS System Administrator is responsible for managing, administering, and supporting Resorts World Point of Sale (POS) systems and other systems
• All responsibilities are to be performed in accordance with all laws and regulations, as well as Nacho Daddy policies, practices, and procedures
• Everyone works in Safety – If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual
• Everyone works in Security – If you See Something, it is your responsibility to Say Something
• You must notify the appropriate department or individual if you feel there is a security concern
• Set up and implement new Aloha POS system including being responsible for rollout to our stores next year.
• Everyone works in EVS – If there is trash on the floor, it is your responsibility to pick it up
• Everyone works in Guest Experience – If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile
• If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual
• Lead and oversee all day to day POS configurations and integrated applications, including new locations and users, menu and menu rollout implementation, promotions
• Responsible for the ultimate integrity of the POS system and maximizing the overall usefulness of the system for a variety of users
• Identify and resolve POS issues with venders and internal teams
• Lead department-wide POS data reporting, including sales, sales mix reporting and promotion results
• Work with IT to facilitate equipment sourcing, costing, inventory and installation support of Franchise POS
• Create, maintain and revise technical documentation update and communicate to Operations team and other stakeholders when required
• Support ongoing operational processes related to IS such as restaurant openings, training & menu roll outs
• Documentation of policies, procedures and processes to ensure information is accurate and up to date
• Creating and maintaining strong system controls and user permissions
• Partners with finance in reviewing cash variations and irregular transaction
• Assist Finance in setting up departmental and property reports, analyses and dashboards
• Collaborate with Finance team in identifying and executing analysis opportunities
• Evaluate current business processes and identify ways to improve productivity, reduce costs, and ensure that resources are effectively being utilized
• Adapt quickly and effectively to procedural changes and assist with other special projects
• Ensure that required licensing is maintained & updated
• Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc
• Other duties as assigned
• Systems and Network:
• Maintain internal system and application efficiency and uptime.
• Perform application maintenance and system upgrades, including service packs, patches, hotfixes, and security configurations
• Configures and installs various network devices and services including wireless networks
• Analyzing system logs, identifying potential issues with systems, and implementing improvements
• IT Support
• Set up, maintain, and manage CC cameras and integrate them into a managed platform so we can see from anywhere from an app.
• Assist with internal IT, hardware and device management and asset tracking
• Creating and updating dish recipes within a stock system to specification
• Updating delivery partner systems to specification for menu launches
• Perform both ad-hoc and scheduled administrative changes to operational systems, including workforce management and table management
• Perform daily, weekly, monthly user administration duties
• Key person for POS, PMS and other hospitality system implementations.
• Administer new users and user rights to network and software. Performs audits and updates as applicable.
• Troubleshoots hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Recommend new processes, or changes in processes, to achieve business goals, following best practices and standards.
• Work well with vendors and make system feature upgrade requests as necessary.
• Assist department by creating, maintaining comprehensive checklists for implementations, job tasks, FAQs and troubleshooting information.