Customer Service Representative

Full Nelson Services in North Kansas City, MO is looking to hire a full-time Customer Service Representative. Are you friendly and outgoing? Do you have excellent interpersonal skills? Would you like to work for a company that has a fantastic atmosphere? If so, please read on!

This customer care position earns a competitive wage of $15-$18 per hour based on skills and experience. We provide great benefits and perks, including medical, dental, vision, and a 401(k) plan. If this sounds like the right customer care opportunity for you, apply today!

ABOUT FULL NELSON SERVICES

Since our business opened in 2003, we've grown to become the successful company we are now. In 2019, we acquired an experienced HVAC company, so our customers can come to one place for any Plumbing, HVAC, and Excavation needs. Our focus is on providing outstanding customer service and hiring knowledgeable experts in the Plumbing and HVAC industries. We have served thousands of customers throughout the Kansas City area. We aim to exceed expectations in everything we do. No job is too big or too small!

We have a family-friendly environment, and we value each individual staff member. Our committed team of managers genuinely cares for the needs and success of each of our employees. We regularly throw company celebrations and events to help promote a sense of camaraderie. Additionally, we offer generous wages, benefits, and perks!

A DAY IN THE LIFE OF A PLUMBING CUSTOMER SERVICE REPRESENTATIVE

In this position, you communicate with our customers and with dispatch to help ensure our operations run smoothly. You answer inbound phone calls cheerfully, discussing the customer's needs and answering any questions with ease. Additionally, you make outbound phone calls to clients, returning missed calls and following up on completed services.

As you interact with our customers, you keep an open line of communication with dispatch about the needs of each person so that technicians can be dispatched to each job accordingly. Additionally, you keep detailed notes during each phone call with clients to help improve the quality of our customer service. You love working with our customers and take pride in the part you play in our success!

QUALIFICATIONS FOR A CUSTOMER SERVICE REPRESENTATIVE

• 1+ years of customer service experience
• High school diploma or equivalent
• Basic computer proficiency

Are you an honest and hardworking individual? Can you communicate effectively verbally and in writing? Are you self-motivated and goal-oriented? Do you have a positive attitude? Are you a team player? If yes, you might just be perfect for this position!

ARE YOU READY TO JOIN OUR CUSTOMER CARE TEAM?

If you feel that you would be right for this job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 64116