Sales Operations Coordinator (Bilingual in Chinese)

Are you ready to go uP? 

• We are named in Top Workplaces NYC for 2024
• We are one of the winners of USPAACC’s Fast 100 Asian American Business awards
• We are recognized as one of the Top 5000 in Inc. Magazine’s Fastest Growing Private Companies
• We were a finalist for Best ISO of the Year by ETA in 2024

Why Should You Join Universal Processing?

• You want to work at a minority owned Fintech company that empowers small to medium-sized businesses
• You are passionate to serve and support our local community and their growth
• You get on-the-job training to get you familiar with the industry and the role
• You get medical, vision, and dental coverage, along with PTO, and 401k
• We offer performance review for potential salary increase
• You may receive H1B sponsorship for your great performance and commitment

Compensation: This is a non-exempt position, with a monthly salary of $4,000.

Role Summary: The Sales Operations Coordinator role is a fully onsite position in our Houston office, 5 days a week. This position is part of the sales department, coordinating sales operations with other departments and external stakeholders such as vendors and merchants. You will be responsible for assisting the VP of Business Development with the department’s administrative tasks, coordinating sales training, managing sales systems and executing merchant retention strategies.

Responsibilities:

• Assist in compilation of training materials, execute training plans and deliver training for the sales team
• Coordinate between sales manager and each team member in drafting and finalizing career development plan; Monitor the plan execution
• Coordinate with HR in sales recruitment and sales new hire orientation training, improve hiring process
• Periodically collect and review sales team’s learning and development needs 
• Review sales team members’ phone call recordings and provide feedback 
• Assist with sales compensation and incentives design with VP 
• Support frontline sales by managing/analyzing sales data 
• Maintain the CRM and other sales tools 
• Assist the VP of Business Development in daily administrative tasks 
• Account Closure Management: Coordinate closure requests from the CS team, process and finalize account closures as requested
• Customer Complaint Resolution: Address customer complaints related to closure requests, providing guidance and resolution to retain customers when possible
• Team-specific Closure Metrics Summary: Compile and track closure counts per individual team. Regularly update and maintain accurate closure statistics at the beginning of each month. Send the detailed breakdown of closures to the accounting team for their records and analysis
• Monthly Closure Report: Compile a detailed report summarizing closure activities for the previous month. Include metrics, trends, and notable observations for review
• Closure Details communication: Distribute specific closure details to respective team managers promptly at the beginning of each month, ensuring transparency and accountability
• Conversion Analysis and Follow-Up: Analyze the monthly closure record to identify potential leads. Collaborate with SASs to convert closures into opportunities. Update records based on SAS’s feedback and notes for future actions
• Any other assigned tasks

Qualifications:

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in both Mandarin-Chinese is required.
• Bachelor’s degree in Business Analytics, Data Analytics, or a related field.
• Excellent communication skills, interpersonal skills, detail-oriented, and analytical abilities.
• Proficiency in Microsoft Excel, PowerPoint, Word, and Google Suite.

About uP:
Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution. 

At Let’s Go uP, we are an equal employment opportunity employer. 

To learn more about us, please visit us at: https://letsgoup.com. 

Let's Go uP Together!

Powered by JazzHR

Gj8DUuChab