ZipRecruiter

Log In

1

Chinese Customer Service Jobs (NOW HIRING)

next page

Showing results 1-20

People also search for

All JobsChinese Customer Service Jobs

Chinese Customer Service information

See salary details

$9

$18

$26

How much do chinese customer service jobs pay per hour?

As of May 31, 2026, the average hourly pay for chinese customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Chinese Customer Service job?

A Chinese Customer Service job involves assisting customers who speak Chinese, handling inquiries, resolving issues, and providing product or service information. Responsibilities may include phone, email, or chat support in Mandarin or Cantonese. Strong language skills, cultural awareness, and problem-solving abilities are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Chinese Customer Service position, and why are they important?

To excel as a Chinese Customer Service professional, you need fluency in Mandarin (and sometimes Cantonese), excellent communication skills, and experience in customer support or a related field. Familiarity with CRM software, ticketing systems, and possibly remote communication tools like chat and email platforms, is commonly required. Patience, cultural sensitivity, and problem-solving abilities distinguish top performers in this role. These competencies ensure effective, empathetic support for Chinese-speaking clients, leading to higher satisfaction and successful issue resolution.

What are the typical daily responsibilities for a Chinese Customer Service representative?

A Chinese Customer Service representative typically handles inquiries from Chinese-speaking customers via phone, email, or live chat, resolves product or service-related issues, and documents each interaction in a CRM system. The role often includes translating or explaining company policies in Mandarin, collaborating with other departments to address customer needs, and following up to ensure customer satisfaction. Representatives may also assist with order processing and provide feedback to management about recurring customer concerns. This position requires multitasking and staying up-to-date on company products or services to provide accurate and supportive assistance.
More about Chinese Customer Service jobs
What cities are hiring for Chinese Customer Service jobs? Cities with the most Chinese Customer Service job openings:
What are the most commonly searched types of Chinese Customer Service jobs? The most popular types of Chinese Customer Service jobs are:
What states have the most Chinese Customer Service jobs? States with the most job openings for Chinese Customer Service jobs include:
What job categories do people searching Chinese Customer Service jobs look for? The top searched job categories for Chinese Customer Service jobs are:
Chinese Customer Service jobs near you
Infographic showing various Chinese Customer Service job openings in the United States as of May 2026, with employment types broken down into 98% Full Time, and 2% Contract. Highlights an 11% Physical, and 89% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.
Customer Service Representative - BILINGUAL CHINESE

Customer Service Representative - BILINGUAL CHINESE

Asian Bank

Philadelphia, PA • On-site

$19 - $22/hr

Full-time

Medical, Dental, Vision, Retirement

Posted 8 days ago

Job description

SUMMARY

The Customer Service Representative (CSR) I position is responsible for providing prompt, professional, and courteous service to clients by assisting with account openings and maintenance, resolving inquiries and issues, promoting bank products, and ensuring a positive customer experience. This role plays a key part in the day-to-day operations of the branch by processing customer requests, maintaining accurate records, and supporting other team members to ensure smooth workflow and regulatory compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Open and maintain customer accounts (checking, savings, certificates of deposit, IRAs, money market, and safe deposit boxes).
  • Assist customers with mobile and online banking setup and troubleshooting.
  • Answer incoming calls and respond to general inquiries, resolve issues or escalate as needed.
  • Process account transactions, issue debit/credit cards, order checks, and print customer statements.
  • Conduct verification for address changes and returned mail.
  • Monitor account balances, upcoming CD maturities, and communicate with clients as necessary.
  • Assist with domestic and international wire transfers.
  • Process safe deposit box renewals and availability.
  • Prepare and review monthly/quarterly reports.
  • Perform stop payments, inactive account reviews, and debit card follow-up.
  • Support tellers or assist in the vault during busy periods.
  • Assist with audit preparation or special branch initiatives.
  • Call customers to confirm address updates or follow up on account discrepancies.
  • Perform other duties as assigned.

SKILLS AND COMPETENCIES

  • Strong interpersonal and communication skills.
  • Ability to multitask, prioritize, and problem-solve under pressure.
  • Understand basic banking products and services.
  • Detail-oriented with high standards for accuracy and confidentiality.
  • Proficient in Microsoft Office Suite and core banking software.
  • Fluent in a second language (e.g., Chinese or Spanish) is a plus but not required.
  • Treats people with respect and dignity.
  • Demonstrates professionalism and cultural sensitivity.
  • Maintains integrity and ethical behavior.
  • Builds trust and upholds organizational values.
  • Accepts accountability for actions.
SUPERVISORY RESPONSIBILITY

N/A

EDUCATION AND EXPERIENCE REQUIREMENTS

  • High school diploma or GED required; Associate’s or Bachelor’s degree in related field preferred.
  • 1 year of experience in a customer service or financial environment preferred.

WORK ENVIRONMENT

This position primarily operates in a fast-paced professional office environment, with regular customer contact, standard lighting, ventilation, and ergonomic conditions.

PHYSICAL REQUIREMENTS

  • Must be able to sit/stand for long periods.
  • Frequent use of hands and fingers for typing, writing and using standard office equipment such as computers and phones.
  • Prolonged periods of computer use and viewing of computer screen.
  • Frequent bending, stooping, squatting, pulling and reaching.
  • Occasional lifting and moving of coin and cash bags, documents or files up to 20 pounds.

In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be provided to enable individuals with disabilities to carry out essential job duties.

TRAVEL

  • No regular travel. Occasional attendance at local events may be required.
  • Current driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

BENEFITS

401K match

medical, dental, vision insurances

paid-time-off

paid holidays

commute benefit

FSA/HSA - health, dependent care

employee discounts