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How much do chinese customer service jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for chinese customer service in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a Chinese Customer Service?

A Chinese Customer Service job involves assisting customers who speak Chinese, handling inquiries, resolving issues, and providing product or service information. Responsibilities may include phone, email, or chat support in Mandarin or Cantonese. Strong language skills, cultural awareness, and problem-solving abilities are essential for success in this role.

What are the typical daily responsibilities for a Chinese Customer Service representative?

A Chinese Customer Service representative typically handles inquiries from Chinese-speaking customers via phone, email, or live chat, resolves product or service-related issues, and documents each interaction in a CRM system. The role often includes translating or explaining company policies in Mandarin, collaborating with other departments to address customer needs, and following up to ensure customer satisfaction. Representatives may also assist with order processing and provide feedback to management about recurring customer concerns. This position requires multitasking and staying up-to-date on company products or services to provide accurate and supportive assistance.

What are the key skills and qualifications needed to thrive in the Chinese Customer Service position, and why are they important?

To excel as a Chinese Customer Service professional, you need fluency in Mandarin (and sometimes Cantonese), excellent communication skills, and experience in customer support or a related field. Familiarity with CRM software, ticketing systems, and possibly remote communication tools like chat and email platforms, is commonly required. Patience, cultural sensitivity, and problem-solving abilities distinguish top performers in this role. These competencies ensure effective, empathetic support for Chinese-speaking clients, leading to higher satisfaction and successful issue resolution.

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Chinese Customer Service jobs near you
Infographic showing various Chinese Customer Service job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Chinese English Bilingual Customer Service Rep

Mannatech

Flower Mound, TX • On-site

$17 - $19/hr

Other

Posted 11 days ago

Job description

Are you a natural problem-solver who loves helping people? Bring your bilingual talents to a team dedicated to global health, cross-cultural support, and deep customer care.

We are expanding our team and we are looking for a passionate, Bilingual (English/Chinese) Customer Service Representative to provide top-tier support, foster cross-cultural connections, and help us deliver world-class wellness solutions to our community. This person provides information to customers about company products and services. They also act as liaison between customers and the company to resolve account or service problems.

Additionally they apply job skills and company policies and procedures to complete a variety of tasks; works on assignments that are semi-routine in nature where ability to recognize deviation from accepted practice is required; normally receives general instructions on routine work, detailed instructions on new assignments.

RESPONSIBILITIES/TASKS:

Customer Support & Sales: Provides product info, ensures excellent service, maintains goodwill, and promotes sales to clients.

Account Management: Acts as the primary contact for pricing, scheduling, and shipping queries, and processes orders.

Problem Resolution: Resolves routine service issues and recommends solutions for customer complaints.

Inquiries & Support: Researches and answers commission-related questions for associates.

Support & Administration: Assists other departments with translation, handles calls, and performs other assigned duties.

Supervisory: No supervisory responsibility.

Schedule: Hybrid work schedule. Required to be in the office Monday through Thursday, with a work-from-home (WFH) option on Fridays.

Environment: The work is performed in an office environment; moderate noise.

Hazards: The hazards are those only present in a normal office setting.

Required Skills

Knowledge of general office practices.

Basic reading, writing, and arithmetic skills.

Fluent in speaking, reading, and writing Chinese at a professional level (both Cantonese and Mandarin preferred).

Good verbal and written communication skills.

Intermediate knowledge of PC software applications.

Ability to be detail-oriented.

Visa Status: Candidates must be authorized to work in the United States without restriction. We do not support H-1B visa sponsorship or transfers at this time.

Required Experience

1 year of previous experience in an inbound call center or other customer service job is preferred.

Minimum Salary

$17.00

Maximum Salary

$19.00

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