Call Center CMA

Iberia Comprehensive Community Health Center

Abbeville, LA

Expired: over a month ago Applications are no longer accepted.

Vision , Medical , Dental , Paid Time Off , Life Insurance , Retirement
Full-Time

Job Description

Please be aware, the Call Center will initially be located in Abbeville, LA but will moved to Lafayette, LA in the near future.

Must have current certification in Medical Assisting

Conducts patient calls based on the specific processes for each assigned area

Adhere to Call Center scripts for the calls made and ensure the proper opening and closing to the conversation

Maintain or exceed productivity requirements while completing assigned duties

Thoroughly document conversations in a timely and accurate manner, including points of concern and any information provided to assist the patient

Maintain composure during stressful situations and handle these situations

Assists callers with general contacts including, but not limited to, appointment scheduling, general facility and provider information, general requests, medical records requests and issue resolution

Company Description

Iberia Comprehensive Community Health Center, Inc. (ICCHC) is a non-profit, community owned health care provider functioning as a Medical Home offering high quality, affordable, primary care and preventive services at discounted rates, based on income and family size to low income, uninsured or underinsured persons. ICCHC also accepts Medicare, Medicaid and most private insurance carriers. These services include medical, dental, mental health and pharmacy services all under one roof. ICCHC has sites in New Iberia, Abbeville, St. Martinville, Lafayette, Merryville, Many, and Leesville, LA.