Information Technology Support Technician

At AMC Modern IT, we are revolutionizing the MSP landscape with an approach that emphasizes intention, insight, and inspiration. We value personal connections over technological processes and prioritize building trust with every interaction. Our mission is to innovate the IT industry by infusing our unique philosophy and values into each solution we provide.

We are currently seeking an enthusiastic and eager-to-learn Information Technology Support Technician to join our dynamic team. In this role, you will provide essential in-person IT support, acting as a direct point of contact for our clients while demonstrating our commitment to thoughtful, rapid, and people-first IT solutions. This position is perfect for someone who has a passion for IT and is keen to expand their knowledge and expertise in the field.

Key Responsibilities:

• Deliver onsite technical support at various client locations, ensuring client satisfaction remains a top priority.
• Travel between client sites as necessary—travel expenses are fully reimbursed.
• Troubleshoot and resolve issues related to hardware, software, networks, and systems.
• Set up, configure, and maintain IT equipment and software across multiple environments.
• Instruct and guide clients on IT best practices and the use of our Modern IT solutions.
• Collaborate with team members to develop and implement innovative IT strategies.
• Keep abreast of current IT trends and technologies to enhance service quality and efficiency.
• Represent and uphold the core values and standards of Modern IT in every client interaction.

Qualifications:

• Minimum of 1 year of experience in IT support or a related field, with a strong background in customer-facing roles.
• Advanced technical skills in managing computer systems, hardware, and networks, including proficiency in troubleshooting, software setup, and network configuration.
• Exceptional problem-solving and communication abilities, capable of effectively identifying and resolving technical issues while maintaining professionalism with clients.
• Independent worker with solid time management skills, adept at prioritizing tasks and meeting deadlines in a dynamic environment.
• A proven passion for delivering superior customer service, as evidenced by previous experience in hands-on IT support and client education.
• A commitment to continual professional development, with a keen interest in staying updated on emerging IT technologies and trends.
• Familiarity with helpdesk or support desk operations is highly desirable.

Additional Information: As a proud Microsoft Gold Provider, AMC Modern IT commits to the highest standards of IT solutions. We emphasize the growth and development of our team, providing structured pathways, including opportunities to gain Microsoft certifications, to enhance our employees’ skills and career trajectories. Join us to be part of a learning-focused, forward-thinking IT community.

Compensation and Benefits:

• Competitive hourly wage: $25-$28, based on a 40-hour workweek.
• Comprehensive benefits package including Health, Vision, and Dental Insurance.
• 401(K) Plan with Company Matching.
• Generous Holiday and Paid Time Off allowances.
• Reimbursements for technology-related expenses and certifications.

If you are motivated to make a significant impact in the IT field and value a collaborative, innovative, and client-oriented work environment, apply now to become our next Information Technology Support Technician at AMC Modern IT!

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