Restaurant Supervisor (PM)

The Restaurant Supervisor is responsible for assisting Food & Beverage Management with managing the daily operations of the restaurant food and beverage operation, including guest service, finance, safety, and human resources tasks.

The Restaurant Supervisor will work closely with the Director of Food & Beverage, and all other departments within the hotel, to deliver results that contribute to the mission and overall success of the hotel by accomplishing performance objectives focused on driving revenue, controlling costs, providing guest and associate satisfaction, and delivering product and service quality.

To be successful you should exhibit experience in food and beverage service leadership, operational applications, and employee training techniques. You will be a passionate leader with the ability to inspire, motivate, and support your team in order to exceed your professional goals. You will have high standards when it comes to guest experience, understand brand standards and you will take ownership and pride in your work.

DUTIES AND RESPONSIBILITIES:

•Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

•Advocate and maintain a team culture built on service excellence, professionalism, teamwork, and an environment to have fun, learn and succeed.

•Establish goals for team members, holding each accountable for the success of the department and overall operation.

•Ensure that food quality is consistent, appealing, and prepared to guest specifications.

•Interact with guests to obtain feedback on quality of service and food in outlet.

•Ensure that the restaurant food & beverage operation complies with sanitation and safety standards for guests and associates.

•Resolve guest complaints and coordinate with other department leaders to resolve service delivery or quality breakdowns.

•Reconcile daily audit materials. ( i.e., timesheet authorizations, cash drops ).

•Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.

•Communicates areas that need attention to staff and follows up to ensure understanding.

•Conducts effective pre-shift meetings during every shift.

•Enforces company human resources policies in all aspects of the manager and teammate experience.

•Enforces all food safety policies and procedures to ensure compliance with the laws, codes, and guidelines set forth by the FDA and Health Department.

•Able to read and understand BEO's, guaranteeing banquets are being executed as the contract states.

•Have knowledge of food and drink menus.

•Address and resolve staff issues that occur and handle in a timely and professional matter.

BENEFITS AVAILABLE:

•Health Insurance Package available after ninety(90) days of full time employment as per company policy

•No cost Life Insurance available after ninety(90) days of full time employment as per company policy

•Complimentary parking

•Employee discount on food and beverages(excluding alcohol)

•PTO as outlined in the employee handbook

Requirements

QUALIFICATIONS:

•Minimum of 1 year restaurant leadership experience preferred.

•Extensive customer service experience with strong leadership skills to train, coach, develop and motivate others.

•Highest level of integrity

•Experience with Micros point of sales system helpful.

•Excellent communication skills including writing, speaking, and public speaking.

•Exceptional organizational and operational skills.•Detail-oriented with proven time management skills.

•Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management.

•Ability to work a flexible schedule to include, weekends, and holidays.

EDUCATION:

High School Diploma / GED required.

Higher education degree in hospitality management or related field or equivalent work experience a plus.

PHYSICAL ABLITIES:

• Ability to be on your feet and alert for extended periods of time.
• Ability to lift up to 35 lbs. as needed.
• Continuous use of hands and arms.
• Continuous bending, reaching, and twisting.
• Maintains strong personal image and uniform standards.

Note : This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.

Salary Description

$22-$25/hour based on experience