Quality Improvement Coach

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Benefits/Perks

• Medical, Dental, and Vision Insurance
• Life Insurance
• Disability Insurance
• 403b
• PTO
• Paid Holidays
• Flexible Spending Account
• Employee Assistance Program

Company Overview
Mental Health Resource Center is a not-for-profit Florida corporation that provides a wide range of mental health and behavioral health care services to the community such as 24-hour emergency services, inpatient psychiatric services for children, adolescents, and adults as well as outpatient services such as medication management, case management, and counseling.

Job Summary
The Quality Coach is responsible for assisting programs with integrating certified community behavioral health clinic (CCBHC) standards into service delivery including integration of Measurement-Based Care (MBC) and Evidence-Based Practice (EPBs) strategies. This includes helping staff to understand the use of standardized tools, how to integrate findings into treatment planning, coordinating services provided by Designated Collaborating Organizations (DCOs), and compliance with regulatory requirements.

Responsibilities

• Provides side-by-side assistance to help staff navigate the (electronic health record) EHR documentation requirements to ensure MBCs and EPBs are documented and used for treatment planning and the delivery of services.
• Becomes proficient in the Electronic Health Record system and serves as a resource for staff in problem solving, pulling reports, and documenting CCBHC activities in accordance with CCBHC standards.
• Conducts fidelity and outcome audits on program services. Provides audit findings to appropriate supervisor(s).
• Tracks engagement of individuals in services and ensures individuals not served in a program are closed in the EHR.
• Monitors and tracks service provision to individuals seeking services.
• Monitors and assists staff to ensure inclusion of CCBHC standards into service delivery.
• Implements improvement activities to increase use of and documentation of MBCs and EPBs and documentation of CCBHC requirements.
• Oversees integration of DCO services into service delivery.
• Identifies staff training needs based on documentation, patient record reviews and data tracking. Makes appropriate recommendations.
• Attends trainings, in-service sessions and staff meetings.

Qualifications
In order to be considered, candidates must have a Bachelors degree in social work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and development) required and two years of experience working in the behavioral health field.

OR

Masters degree in counseling, social work, psychology, criminal justice or a related Human Services field and one year of experience working in the behavioral health field.

Experience working with adults experiencing serious mental illness is preferred.

Experience completing quality improvement or performance improvement projects preferred.

Experience working with electronic health records preferred.

Proficiency in Microsoft Office Programs, Excel, Outlook, and the use of the Internet.

Must demonstrate proficiency in the MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.

Strong communication skills are essential and this individual must be able to interact appropriately with internal and external customers, including staff, supervisory staff, surveyors, auditors, SAMHSA staff, and other stakeholders and reviewers.

Position Details
This position is a Full Time Days position.

Renaissance Behavioral Health Systems and Mental Health Resource Center are Equal Opportunity Employers.