Receptionist

Job Title: Receptionist

Intro and job overview: Join our KBBH team and find meaningful work, inspiring colleagues, career growth, great compensation, the ability to pay down student loans, and excellent benefits. Located in beautiful Southern Oregon.

Join an outstanding multi-disciplinary team including an on-staff psychiatric team and licensed clinical staff. Klamath Basin Behavioral Health is an accredited NHSC facility.

The National Health Service Core (NHSC) Loan Repayment Program is open to licensed primary care medical, dental, and mental and behavioral health providers who are employed by accredited sites.

WHAT IS GREAT ABOUT THIS OPPORTUNITY

Vision: Sharing the power of mental wellbeing

Mission: Providing compassionate care throughout our community

Excellent outdoor activities within the community including, hiking, biking, kayaking, wellness, ziplining, and fishing.

Welcoming community and a great place to raise a family.

Receptionist Pay Range:

Compensation is based on the level and requirements of the role. Salary within our ranges may also be determined by your education and experience as required by the role, as well as internal equity and alignment with market data. Typically, new team members join at the minimum to mid salary range.

Salary: $16.00 - $23.15 DOE

Receptionist Benefits:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 403 (b) Retirement Plan
• Paid Vacation & Wellness Days
• Life Insurance
• Disability Insurance
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Employee Discounts
• Employee Assistance Program (EAP)
• Wellness Program
• Tuition Reimbursement Program

Receptionist Summary

The Receptionist is responsible for greeting clients, seeing to client needs, maintaining the front office area, and front office paperwork. This position includes receiving calls to the front desk and transferring calls to appropriate parties within the agency.

Receptionist Education: Must meet following qualifications:

• High school diploma or GED
• Two years of office experience

Receptionist Experience: Experience to demonstrate the competencies to identify precipitating events:

Preferred:

• One year in clinical or behavioral health office experience
• EHR experience
• Bilingual - Spanish

Receptionist Responsibilities:

• Ensure that all clients and guests are greeted in a professional and inclusive manner.
• Direct clients to the proper waiting area and notify the therapist of the client’s arrival.
• Copy medical insurance cards.
• Facilitate the in-person client payment process.
• Ensure all telephone calls are answered in a timely and professional manner.
• Navigate client profile and client schedule in Credible Electronic Health Record (EHR).
• Maintain front office cleanliness, plant watering, and coffee station.
• Ensure all legal and departmental document scanning is done daily.
• Facilitate all will calls, faxes, medical records sign out, and mail follow-up.
• Printer upkeep and stamp machine maintenance.
• Ensure all case closure letters are ready to be mailed daily.
• Ensure that intake packets are printed and ready for mailing/dispersing to clients.
• Facilitate crisis protocol for clients in need of urgent services.
• Escalate issues with unruly clients to the Support Services Supervisor.
• Other duties as assigned by the Support Services Supervisor, Manager, or Director of Operations.

Other Considerations: Klamath Basin Behavioral Health celebrates diversity and is committed to creating inclusive and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status. or any other basis covered by appropriate law. Our employment decisions are based on qualifications, merit, and agency need.