Sales Engineer

Benefits:

• 401(k)
• Bonus based on performance
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Vision insurance

Job Summary:


This position is part of the Hytera US Inc. Sales Team, reporting to the Sales Engineering Director, supporting all pre-sale engineering activities in the region. The primary focus for this position is to support Dealers in our PTT over Cellular (PoC) product offerings. Although the primary focus will be PoC, the SE will be expected to assist in other areas as the need arise, and grow into a Digital Mobile Radio product expert. In the near term, the SE will focus strongly on post-sale support activities (for PoC products) of reasonable complexity, with a gradual migration to pre-sale activities.

The SE will provide pre-sale and post-sale customer/dealer/sales manager/marketing support, system integration, and feedback to the product management team on product issues and improvements.

Each SE has several products for which they are Product Champions. This means they are the Subject Matter Expert on the product and is responsible for training all other SEs, Sales Staff and Technical Support on the product. Marketing will need assistance to ensure accurate literature and more. The SE will create training plans, work with new and existing dealers to ensure they understand the product and can provide great support to their end users.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Collaborate with customers, dealers, sales staff and engineering to evaluate customer requirements and generate solutions that will ensure customer needs are met or exceeded.
• Investigate complaints from customers, identify the issue, and recommend solutions to the customer.

Configure, test and install systems and terminal equipment for demonstrations or trials. Provide technical support and assistance to sales throughout the sales process, including technical qualification of opportunities.
Collaborate with sales to ensure the proposed solution will address the customer needs and all relevant equipment has been accounted for in the proposal.

• Advise customers on the correct programming and implementation of Hytera equipment for the specific customer requirements.
• Be confident to prepare and present solutions to customers with minimal direction from sales.
• Participate and/or lead large direct bid opportunities.
• Participate and provide sales engineering support for tradeshows, as well as attend and host clients at the booth.
• Prepare and present webinars and training to dealers and end customers.
• Prepare and edit end-user documentation for system deployments.
• Have a good understanding of Wi-Fi, IP routing and switching, VPN tunnels, and can speak with confidence about these technologies.
• Create and maintain training courses and certification testing on training and development portal.
• Android app knowledge.
• Ability to work independently and a self-starter.
• Analytical thinking being able to take complex issues with lots of moving parts and breaking it down into manageable parts. Then explaining that to the relevant individuals that need to work on the issue.
• Minor software development or scripting experience.
• Have some exposure to product marketing and drive to understand the market that the product is being sold into.
• Performs other duties as assigned.

The following skills are a plus:

• App development experience
• Minor Database organization and scripting
• A good understanding of DMR Tier 2 and Tier 3 specifications and technology.
• Basic knowledge of Android OS and its debug command set
• Knowledgeable about LTE and operating devices on LTE networks.
• Installation and configuration of advanced dispatch and media management software solutions.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent sales and customer service skills with a proven ability to explain products to non-technical audiences.
• Ability to apply engineering, technology, or other related principles to product sales.
• Excellent organizational skills and attention to detail.
• Proficient with Microsoft Office Suite or related software.
• Ability to travel as required.

Education and Experience:

• Bachelors degree in Engineering
• 3+ years of work experience with a focus on the duties listed above

This is a remote position.