ASSISTANT FRONT OFFICE MANAGER

The Assistant Front Office Manager will supervise the day-to-day operations of front desks and reception areas and practice in the hotel's continuing effort to deliver outstanding guest service and financial profitability. The Assistant Front Office Manager plays a strong support role to the Front Office Manager and Director of Rooms as well as the entire Front Office team.

DEPARTMENT: Front Office/ Guest Services

SCHEDULE: Must be able to work flexible schedule, weekends and holidays, based on business demands.

WORKING RELATIONSHIPS:  Reports: Front Office Management Team and Rooms Division Manager. Interacts: Internal and External Guests

WORKING ENVIRONMENT: The hotel is in a public business atmosphere, which varies temperature based indoor and outdoor climate. The nature of this job is primarily indoors but will require some outdoor activity based on business. Some travel is required either locally or within/out of state in order to attend hotel events not limited to meetings, trainings etc. 

EDUCATION: Minimum of High School Diploma or equivalent.

WORK EXPERIENCE: Minimum of 2 years of hotel experience in a supervisory role, ideally in Front Office/Guest Service.

PHYSICAL REQUIREMENTS: Prolonged standing/walking for 8+ hours. Ability to walk around the hotel, up and down stairs, stoop, kneel, lift a minimum of 50 lbs. and push and pull approximately 200 lbs.

BUSINESS ATTIRE: To present a professional and business image to guests, associates and public we ask that all associates follow PHM’s dress and grooming standards available in the PHM Handbook on page 16.  Standards include wearing full uniform at all times, uniform must be neat, clean and wrinkle free, practice good personal hygiene, and grooming.

PREFERRED QUALIFICATIONS: 

• Degree/Certifications in Business Management or Hospitality
• Bilingual or Multilingual
• Prior hotel experience
• Emotional Intelligence Training

Pacific Hotel Management, LLC is a privately- owned company that manages various hotel brands in the bay area. InterContinental The Clement Monterey is one out of 7 hotels within PHM. Located close to San Francisco, Oakland Airport, UC Berkeley and driving distance to Napa and Sonoma. Our culture is family oriented, friendly, outgoing, competitive and results oriented. All associates work hard every day to achieve guest and associate satisfaction goals, but most importantly, all associates have an inherent passion for hospitality. All of our associates also enjoy an array of benefits and perks such as health insurance, 401k plan, educational assistance program, training, recognition events, travel discounts and more!  As part of the Marriott brand, we pursue excellence in everything we do!

We are looking for someone who can easily engage and adapt to our unique culture. We are looking for an energetic and friendly Assistant Front Office Manager to join our family! The Assistant Front Office Manager will support the Director of Rooms by managing the day-to-day operations of the Front Office Department.  The Front Office Department is the first point of contact for hotel guests and is responsible for providing personalized service to guests upon arrival, during their stay and upon departure In addition, the Assistant Front Office Manager will supervise, manage and mentor Front Office Agents. The Assistant Front Office Manager an integral part of our management team and works side by side with managers and associates on a day-to-day basis to anticipate and meet guest’s needs. We are looking for someone who will help us continue to develop memorable guest experiences.

If this position and InterContinental The Clement Monterey (PHM) sound like the family you want to be a part of please submit your resume for consideration. We look forward to learning more about you!

Learn more about our company at www.phmhotels.com.