Telecommunicator I

METROPOLITAN KNOXVILLE AIRPORT AUTHORITY

The Metropolitan Knoxville Airport Authority (MKAA) was established in 1978 as a nonprofit agency to own and operate the city's aviation system, McGhee Tyson Airport and Downtown Island Airport, and has recently celebrated a full 86-years in service to the East Tennessee area. Being centrally located within a one day's drive or a few hours flight from major cities, MKAA continues to be integral to the air transportation system. If you are interested in helping contribute to the future success of the McGhee Tyson Airport (TYS) and Downtown Island Airport (DKX), please read further.

The Position:

We are currently seeking a non-exempt Telecommunicator I to receive and dispatch communications by way of radio and telephone dispatch technology, to assist Public Safety personnel in responding to alarms at McGhee Tyson Airport. He or she receives routine and emergency telephone calls, and requests for assistance concerning crimes, fires, rescue needs, Federal Aviation Administration (FAA) flight information, maintenance, parking services and general information, and determines priority, location, jurisdiction, action, and agency to dispatch. Our Telecommunicators monitor the Airport Closed Circuit Television (CCTV) system, airport crash phone, and airport security system. They take appropriate actions depending on the nature of emergency and facilitate emergency notification of Airport Authority and off-airports emergency response agencies. Initiates work orders requested by Authority personnel and airport tenants. They are responsible in facilitating 24-hour/7-days-a-week communication between Federal, State, and local agencies with Authority personnel, logs all communication into daily records, reports, audio and videotapes, and other recording mechanisms, as well as maintaining records, employee data, and emergency contacts. This is a fully on-site position that may require overtime.

Responsibilities:

• Uses electronic equipment and a multiline phone system. Keeps detailed logs of calls and events in computers using Microsoft Word. Prints reports from airport reporting system. Maintain records in computer programs for day-to-day operations.
• Contacts contract companies for repairs on escalators and elevators. Calls airport maintenance when issuing priority work orders. Responsible for logging lost and found items in the computer and taking phone calls regarding these items.
• Assists with monitoring security for the airport. Monitors access control for MKAA and operates surveillance equipment. Utilizes access control and camera software. Accesses private and security sensitive information.
• Implements the MKAA emergency response plan. Dispatches first responders and permits access to outside agencies.
• Performs related work as required.

The Ideal Candidate:

This candidate should be able to multitask and prioritize time, speak, and write clearly, follow verbal and written instructions, with experience in radio communications, and be able to provide general customer service. General knowledge of airport operations, phone systems, fire alarm systems, emergency procedures, basic aircraft knowledge, areas of responsibility for all departments, security procedures, policies, and property and building layout, and the access control workstation, is a plus.

MINIMUM QUALIFICATIONS

High School diploma, or equivalent, and at least 1-year's experience in communications, such as emergency dispatch, and working with the general public. Association of Public-Safety Communications Officials (APCO), Tennessee Incident Based Reporting System, and National Incident Management System certifications, preferred.

Salary and Compensation:

The salary range for this position is $35,232.75 to $45,802.58 (DOE). MKAA offers a very competitive benefits package for this position, including medical/dental/vision benefits, disability/life insurance, vacation leave, sick leave, and a 401(a)-retirement program.

Application Deadline: For best consideration, apply by Sunday, May 5, 2024. Position open until filled.

Please apply through this website (preferred), or mail resume to P.O. Box 15600 | Knoxville, TN 37901 | Attention: HR. Applications must be received by the stated deadline or postmarked by the deadline date to be considered. No phone calls please.

Applicants must submit ALL the following in order to be considered: Official Metropolitan Knoxville Airport Authority Application or resume (Applicants submitting resumes must submit a completed signed copy of the MKAA application prior to being interviewed).

Selection Process:

Applications (and additional documents, if applicable) will be reviewed to identify applicants whose qualifications most closely meet the needs of the Metropolitan Knoxville Airport Authority. Employment process includes a security background check and physical (if applicable), which includes drug testing.

Applicants must be currently authorized to work in the United States on a long-term basis.

The Metropolitan Knoxville Airport Authority conducts random employee drug screening.

The Metropolitan Knoxville Airport Authority is an Equal Employment Opportunity Employer.