IT Support Technician

POSITION SUMMARY

As an IT Support Technician, you will work closely with the rest of our team to ensure that our company is using the most up-to-date technology to run our business. The IT Support Technician will manage the company’s information technology (IT) operations, ensuring the department provides an efficient and effective technical support service.

Duties/Responsibilities:

• Develops and implements processes for the organizations IT systems and department.
• Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss.
• Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure.
• Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs.
• Facilitates IT security audits or investigations.
• Coordinates multisite IT systems via enterprise resource planning (ERP).
• Performs other related duties as assigned.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Proficient in the latest technology for IT systems and management.
• Knowledge in programs such as Linux, Ubuntu, C++.
• Proficient in Microsoft Office Suite or related software.
• Excellent organizational skills and attention to detail.
• Proficient with Visual studio 2010 or the latest version.
• Excellent analytical and management skills.
• Excellent interpersonal skills.
• Thorough understanding of IT and practical applications to support the company’s goals.
• Smartcard is a plus.
• English and Spanish is a plus.

Education and Experience:

• Bachelor’s degree in IT, computer science, or a related field.
• A minimum of 3 years of experience in the IT field preferred.

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.