Vice President of Operations

Status: Full-time | Exempt
Location: 929 E. Wisconsin Ave, Milwaukee, WI 53202
Reports to: CEO
 

Our Mission:

Inspire all children to wonder and explore their world through play and innovative, hands-on learning experiences.

Become a valued member of the Betty Brinn Children’s Museum’s (BBCM) team! We are looking for enthusiastic, driven, analytical team players with a passion for early childhood education to help us reach our goal of providing ALL children with high-quality, hands-on, playful learning experiences. We believe teamwork stems from supportive and cooperative discussions. We invest in our team member’s professional growth and celebrate curious minds.   

At the Museum, we are committed to equal employment opportunities for all employees and job applicants, and it prohibits any form of discrimination or harassment based on factors such as race, color, religion, age, gender, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws.
 

Position Summary:
The BBCM is entering an exciting and pivotal phase as we secure a new home for the Children's Museum in Milwaukee. We are seeking a visionary leader to join us as Vice President (VP) of Operations, driving the strategic direction and operational excellence necessary to deliver impactful experiences for our visitors. 

In this role, you will be responsible for leading the development and execution of a comprehensive strategic plan, guiding our efforts to create dynamic experiences for our guests. Working closely with departmental leaders, you will ensure efficient resource allocation and align initiatives with our organizational priorities and mission. The Vice President of Operations will spearhead the implementation of strategies aimed at enhancing our facilities, amenities, and guest services, ensuring that every visit to BBCM is memorable and enriching.

The Vice President of Operations is a key leadership role within BBCM. In this role, you will have the opportunity to significantly impact the organization's growth and potential while effecting positive change for the community. The VP of Operations will also be responsible for the creation and implementation of an operational strategy for the new Betty Brinn Museum. 

Responsibilities

• Develop and implement a comprehensive strategic plan for operations that aligns with the Museum's mission, vision, and long-term goals.
• Create an aspirational plan for the future Betty Brinn Children’s Museum, including strategies for enhanced educational programs, exhibits, and guest service experiences. 
• Set clear goals, objectives, and performance dashboards for effective decision-making.
• Identify and implement measures to streamline operational processes across departments, improving efficiency and resource utilization.
• Manage the operations budget responsibly, seeking opportunities for cost-saving and revenue generation.
• Oversee the visitor services team in providing outstanding customer service to Museum guests.
• Enhance visitor experience by improving facilities, amenities, and services based on feedback.
• Continuously evaluate the visitor experience and implement improvements to enhance satisfaction, engagement, and grow earned revenue. 
• Develop and implement innovative and thoughtful initiatives, such as special events, guided tours, and interactive activities, to enhance the overall visitor experience.
• Lead the exhibits and educational teams to ensure that all exhibits and activities align with the Museum's mission and goals.
• Ensure that programming and exhibits align with the Museum's mission and educational goals, fostering curiosity, creativity, and exploration.
• Evaluate program effectiveness and make recommendations for enhancements based on visitor feedback and program outcomes.
• Ensure safety and security through protocols and regular assessments.
• Oversee facility maintenance and coordinate necessary improvements with vendors and contractors.

Qualifications 

Seven years of progressive experience in nonprofit operations, with a minimum of three years in a senior leadership role overseeing operational and performance outcomes.

Skills and Abilities

• Demonstrated strong leadership skills with the ability to inspire and motivate teams toward shared objectives.
• Proven track record in developing and implementing innovative strategies that drive engagement and growth.
• Experience in managing and leading high-performing teams.
• Proficiency in problem-solving, data analysis, and implementing effective solutions.
• Dedication to enhancing visitor satisfaction through excellent customer service and responsive feedback management.
• Strong commitment to the Museum mission 

BBCM offers a generous benefits package, including but not limited to the following:

• Medical Insurance (BBCM pays 80% of the cost)
• Dental Insurance (BBCM pays 80% of the cost)
• Vision, Critical Illness, Accidental Insurance, Supplementary Life, and Accidental Death  Dismemberment eligibility
• HSA with employer contributions
• HRA employer-paid plan
• Employer-paid plans for Life and Accidental Death and Dismemberment Insurance &
• Long-Term Disability
• 401k with the Museum contributing 5% at year-end (not matching every pay period)
• Three weeks PTO
• Starting salary begins at $90,000 

All offers of employment are contingent upon clear results of thorough background and

reference checks. This position will remain open until filled.

Please submit your resume, cover letter, and three professional references to apply.

Anticipated start date: July 1, 2024

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