Parts Associate

Position Summary:
The primary responsibility of the Parts Sales Associate is to be the face of the Parts division to all customers when walking-in or calling with a parts related inquiry. The Parts Sales Associate takes orders, provides quotes, handles follow-up calls, develops relationships with customers, tracks orders, picks orders, maintains product knowledge, and answers phones/e-mails from customers as necessary to ensure efficient operation of the sales counter on a day-to-day basis.
Responsibilities/Duties:
Greet customers at the counter in a timely and professional manner
Assist customers in finding the proper product(s) for their specific need
Uphold and maintain the visual standard within the store, primarily your department
Maintain relationships with current customers and build relationships with new customers
Maintain a safe work environment within the department for customers and staff
Complete accurate sales tickets and customer quotes
Developing a deeper knowledge of Russo’s equipment, parts, services, warranties, product uses, and product reviews
Corresponding with customers with follow-up calls and emails on orders, special events, and sales
Develop knowledge of brands used within our industry, both OEM and aftermarket
Other tasks as defined by management

Credentials and Experience:
High School Diploma, GED, or equivalent required
Previous small engine or hardware experience is a plus

Russo Hardware, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Russo Hardware, Inc. complies with all applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.