Service Dispatcher / Logistics

Service Dispatcher
DEPARTMENT: Service

REPORTS TO: Service Manager/Supervisor

This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. To perform this job successfully, the employee may be required to follow any other job-related instructions and to perform other job-related duties requested by their supervisor in compliance with Federal and State Laws. Job requirements are subject to possible modification to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

POSITION SUMMARY: The Dispatcher dispatches Service Technicians to install, service, and repair HVAC/R and Plumbing systems.

ESSENTIAL FUNCTIONS: (Essential functions may include, but are not limited to, the functions listed below)

• Communicates with customers, and sales representatives to determine the service and scheduling needs of the customers.
• Generates service calls within the computer program recording the type and scope of work to be performed.
• Works closely with the service manager’s to coordinate technicians according to customer requests, determine schedules, assign technician workloads, dispatch workers to the job, and update service information within the dispatch system.
• Schedules and notifies technicians of daily assignments. Monitors technicians’ workload and capacity throughout the day.
• Interacts with suppliers to verify availability of parts to ensure quality and timely service calls.
• Creates and maintains new customer accounts with up to date and accurate information.
• Follows safe work practices and accident prevention procedures.
• Other duties as assigned by Management.

RESPONSIBILITIES OF THE POSITION:

• Non-supervisory position.
• Reports to the Vice President of Service.
• Makes decisions that affect other people, the financial resources, and/or the image and reputation of the organization.

MINIMUM QUALIFICATIONS:

• High School diploma or its equivalent.
• Two (2) years of education and/or experience in related area.
• Excellent customer service, communication, and problem solving skills
• Pass a pre-employment drug screen and criminal background check.
• Highly safety conscious.
• Excellent organizational skills, must be motivated, a self-started, and able to follow through on duties and assignments with minimal supervision
• Positive attitude is a must.

PHYSICAL DEMANDS:

• Normal office environment
• Occasional light lifting of office equipment, supplies, and boxes
• Frequent sitting with occasional walking and standing
• Requires dexterity on use of fingers for the operation of computers and other office equipment