Level II Reactive Services Support Technician

Integrated Axis Technology Group is a leading Arizona-based provider of IT support services and solutions for businesses of all sizes. For over 20 years, we have helped businesses thrive through delivering their end‐to‐end technology needs. We’ve earned a reputation for providing excellent customer service and superior IT support for businesses in virtually every industry. Our dedication to our clients is driven by the core philosophies and company values that guide our daily operations.

Our Core Values:
· Customer Focus
· Accountability
· Respect
· Excellence

IATG is currently seeking a Level 2 Reactive Services support technician to join our rapidly growing team of expert technicians in the Tucson area. The position currently offered is to provide support primarily by remote access technologies to client sites for repair, troubleshooting, consulting, and use of computer, network, and related systems for clients of Integrated Axis Technology Group, Inc.

Qualified individuals will have the following skills:
· Troubleshoot various client issues via remote support technologies
· Project planning, coordination and vendor management
· Configure and troubleshoot Office applications (all versions)
· Configure and troubleshoot VMWare host servers
· Install, Configure, manage and troubleshoot Active Directory, to include users, groups and OU’s
· Troubleshoot Firewall, Switches, VPN connections, and other network equipment
· Troubleshoot Wireless Access Points and wireless client connections
· Configure and troubleshoot Windows 7, 8/8.1, 10, 11
· Configure and troubleshoot Windows Servers (all versions)
· Configure and troubleshoot server services such as: DNS, DHCP, DFS, IIS, ISA, ISS, etc
· Configure and troubleshoot digital certificate implementations
· Additional requirements that are not necessarily technical in nature include:
· Manage, track, and enter documentation for scheduled tickets in the queue
· Document all activities related to tickets and any non-client related work
· Configure and troubleshoot various medical and dental software and hardware systems
· Self-discipline, time management and expert customer service
· Provide support and perform activities relating to current or upcoming projects
· Fulfill weekend monitoring, after hours support or other activities as needed
· Able to perform complex tasks and projects with little direct supervision
Multi-tasking, attention to detail, a strong work ethic, and a love for IT work are absolute requirements for this position. Further, the ability to handle diverse situations on a daily basis is required, as is the flexibility to work extended hours as needed. This position requires technical skills, people skills, and an ability to track multiple tasks and client activities simultaneously.

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

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