Dispatch Customer Service Manager

Job description

Warrior Services is looking for a hands-on, roll-up-your-sleeve person as one of our Customer Service Managers for a world-class organization with national recognition. The position requires a positive, patient work demeanor. The ideal candidate should also have outstanding communication, organization, and leadership skills.

Essential Duties and Responsibilities:

• Manage assigned customer projects to ensure that project customer service level agreements are met; customer’s expectations are fulfilled & that the customer relationship is handled best within the scope of the contract or project.
• Oversees the work of Customer Service Professionals on specific project assignments and in general through mentoring and coaching roles.
• Ensure customer requests flow smoothly into and through the entire cycle
• Ensure all projects are delivered on time, on budget, per scope, and to quality KPIs as a minimum.
• Performs and documents post-project reviews with assistance from operations management.
• Responsible for the project's overall outcome, including workload, assigned team members, daily activities, and special projects.

Qualifications:

• Proven experience as an administrative assistant or office admin assistant
• Proven experience working with Salesforce (required)
• Field Service Dispatch Experience (required)
• Knowledge of office management systems and procedures
• Working knowledge of office equipment, like printers and fax machines
• Proficiency in MS Office (MS Excel and MS PowerPoint, in particular)
• Excellent time management skills and the ability to prioritize work
• Attention to detail and problem solving skills
• Excellent written and verbal communication skills
• Strong organizational skills with the ability to multi-task

Education:

• Bachelors in Business or related field

Job Type:

• Full-time

Salary:

• $50,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No weekends

Experience:

• Customer service management: 2 years
• Dispatch management: 2 years
• Field Service Dispatch: 2 years
• SalesForce: 2 years

Ability to Relocate:

• Palm Springs, FL 33406: Relocate before starting work (Required)

Work Location:

• In-person located in Palm Springs, FL corporate Office