Customer Success Manager-1962

Description:

Join the first one-stop solution digital platform dedicated to aerospace tooling park management! Within a very dynamic team operating in an international environment, you will oversee deploying all tool functionalities within the aerospace industry.

We Offer:

- Competitive salary package

- Excellent benefits package

Salary: 50,000-60,000 USD Based on experience

Responsibilities:

• Users’ asset analysis
• Data cleaning
• Upload DATA into ERP system and linking into another system
• User accounts creation
• User training and accompaniment during deployment process
• Bug reporting to the development team and resolution follow up
• Daily Support to end users on system use
• Customer satisfaction survey and proposition of improvement and correction action plan
• Gather End users’ new development ideas and requests, evaluate and implement in the development roadmap

Requirements:

• 2-3 years of administrative support or demonstrated knowledge, skills, and abilities to perform the above-mentioned tasks
• AS degree or equivalent experience and or education combination
• Ability to read and write English, follow verbal instructions, and use simple math
• Proficient computer skills – Microsoft Office
• Must be able to travel
• Dynamic personality, with excellent social and communication skills, willing to work within a very active team in an international environment
• Organizational skills
• Technical capacity
• Initiative, collaborative, articulate, calm and resourceful
• Time Management

*Internal 1962**

Employment is contingent upon the satisfactory outcome of pre-employment screening activities, including a background check.