Call Center Customer Service Agent

Our client, a reputable energy company is in search of Customer Service Agents to join their team for a DIRECT HIRE opportunity!

Location: Hybrid, on-site Tuesday, Wednesday, Thursday- Office in Atlantic City, NJ 08401

Training Overview & Training Hours: 12 weeks of training M-F 8am-4:30pm. Onsite including shadowing and classroom learning. A portion of the training will be hybrid and some will be onsite – must be commutable to be able to do onsite on days required.

Work Shift and Days: Must be open to working anytime between 7am-8pm. Most new reps get the 12pm-8pm shift. 2 options for days. Either M-F or Tuesday-Saturday. Saturday is 7am-3pm.

Please note: Candidates get an extra $3/hour for all of the time they work past 4:30pm. So if they have the noon-8 shift, they will be making extra money between 4:30-8!

Starting Rate - $20.13
After 1st year - $22.01
After 2nd Year, Job Rate: $25.84

Essential Functions:

• Addresses and responds to all customer inquiries.
• Utilizes Company Systems to complete transactions needed to maintain and establish customer account and billing records.
• Provides overall satisfactory customer service experience.
• Answer all customer inquiries; in person, verbal, and written in accordance with Company and BPU policies.
• Process To Do types as described in the company’s internal CIS system.
• Prepare transactions needed to establish and/or update customer account/ billing record, meter and service work order activity, gas leaks, merchandise loans, deposits and budgets.
• Address and respond to incoming correspondences.
• Discuss with customers collection activity, payment arrangements, assistance programs, and overdue balances.
• Process, post, and balance incoming customer payments.
• Assist in training of other Customer Representatives as directed by Supervision.
• Perform other customer service and clerical related duties as required by Supervision.

Required Background:

• High School Diploma
• Applicants must pass basic skills test 

Preferred Background:

· Call center experience

· Prior job experience meeting KPIs

· Bilingual

· Industry Experience: Banking, Mortgage, Utility, Medical Administration, Dispatcher, Military

Required Skills:

· Hard Skills

· Microsoft Office

· Ability to operate multiple systems at once

· Critical Thinking skills

· Soft Skills

· Ability to deal w/ general public

· Ability to answer questions and resolve issues quickly

· De-escalation skills

· Ability to function in high pressure environment

· Ability to process and retain a lot of information

· Exceptional organizational skills

· Ability to work in team environment

· Ability to work “in the gray”

Preferred Skills/traits:

· Self-sufficient

· Independent

· Resourceful

· Comfortable adhering to a schedule where every minute is accounted for