Shift Engineering Manager

WHO WE ARE

At KNAPP (pronounced K-NAP, not Nap!), we “Make Complexity Simple” by offering intelligent solutions for digitizing and automating everything from production and distribution to the last mile and stores. We are the customer’s value tech chain partner, which means partnering with the customer to create the most value within each link in their supply chain. Leveraging the latest software, AI and Robotics technology, we continue to disrupt the logistics automation industry for the world’s industry leaders in grocery, healthcare, retail, e-commerce, apparel & manufacturing.

We are a global company with our US headquarters located just North of Atlanta in Kennesaw, GA. KNAPP specializes in automated solutions for both WMS (Warehouse Management Systems) and WCS (Warehouse Control Systems) for B2B (Business to Business) and B2C (Business to Consumer) customers. We are a growing company of over 7,200 employees worldwide and in over 50 countries that is privately held, with 7% of our revenue reinvested in R&D, ensuring a strong and vibrant future! Join us and see how you can help change the world! For more information, visit www.knapp.com.

WHAT YOU GET TO DO

As a Shift Engineering Manager, you will be part of a team that works to maximize equipment utilization and efficiency where you will be expected to provide industrial Electrical/Mechanical expertise and leadership/oversight. The role will assist in the development and implementation of processes to maintain proper utilization and functionality. This position will focus on the application of knowledge of; electrical, mechanical, hydraulic, pneumatic, and automated equipment, including the utilization of 480vac, 240vac, 120vac, and 48vdc, 24vdc, VFDs, and PLCs (Siemens preferred.) The successful candidate will be a member of the Maintenance Leadership Team for the site and will routinely interface with the customer’s Operations Team,

• Lead your team by providing first-class maintenance and system support to our customers.
• Manage operations and maintenance of automated storage and retrieval systems and picking systems installed at the customer’s location(s).
• The Shift Engineering Manager will be eager and determined to succeed, and safety-conscious in all activities undertaken.
• Will own problems and see them through to successful completion.
• May also be required to respond to emergency calls. Weekend work will be required and shall be structured to provide forward planning.

Essential Functions and Responsibilities:

• Lead your team to rectify software and electro-mechanical faults, resolve PLC related issues, provide guidance and expertise, be the resident subject matter expert on shift, and provide aid to customer’s sites in assigned area
• Respond to emergency calls at customer site(s).
• Safety conscious in all activities and will drive culture of safety and awareness.
• Track and record all problems and see them through to a successful resolution
• In conjunction with the customer’s On-Site Operations Team, provide a first-class response to customer, ensuring a ‘do-it-right-the-first-time” mentality and policy
• Provide emergency breakdown and specialized maintenance support
• Set up and calibrate precision automated equipment
• Develop and maintain strong, effective working relationships with our customer and their operational agents to enable KNAPP to provide first-class service.
• Achieve and maintain performance metrics in line with contractual expectations (output, response time, quality-of-repair, and standards of workmanship).
• Training of customer’s maintenance and operations teams, as required
• Expertise in the installation of conveyors and precision automated equipment
• Maintain a high quality of service by ensuring detailed communications with customer(s)
• Produce and deliver well-written and legible reports in a timely manner
• Execute all quality procedures, safety procedures, and any statutory procedures at the site
• Attend and participate in meetings with the KNAPP and Customer Leadership, to discuss ongoing activities and provide progress as applicable. Alternately, provide required information to the Resident Business Manager.
• Provide specialized maintenance service support for the customer’s installed system
• Using established tools, systems and procedures, ensure that all parts usage is logged accurately on a daily basis
• Provide proper care and maintenance of the tools and equipment supplied
• Provide flexibility and the best use-of-skills and capabilities to perform the functions of the role
• Ensure that all time sheets and documents are accurate and legible, with all necessary reference information. To be presented on biweekly basis, for approval
• Provide; mechanical strip-down and reassembly, basic field wiring, machine calibration, and system testing, as needed
• Complete reactive repairs diligently within a timely manner
• Interact with On-Site Management, keeping them informed of repair and maintenance progress while addressing their concerns in a professional manner
• Provide hands-on ownership of issues to achieve a timely resolution
• Interpret and work with electrical and pneumatic circuit diagrams
• Utilize appropriate health & safety considerations and be able to perform risk assessments for maintenance tasks
• Demonstrate proficient mechanical aptitude including, but not limited to, reading assembly drawings
• Follow set-up instructions, assembly drawings, and check lists
• Attention to detail and exceptional follow-up skills
• Provide excellent communication and customer service to both internal and external customers
• Requires functional computer literacy with intermediate to advanced Microsoft Office experience
• Eager to learn and adaptive to changing role requirements
• Appreciation of cultural diversity
• Shall performs other duties, as required

Working Conditions and Environment:

• Ability to work 12 hour shifts on weekdays and weekends
• Authorization to work in the U.S. required
• Occasional travel required (must have a valid passport or the ability to obtain passport)
• Professional office etiquette is required at all times
• Physical requirements may include:
  • Sitting, squatting, walking, reaching out to arm’s length, reaching over-head, lifting between 50-100 pounds, reading and writing in English

WHAT YOU WILL GET

• Industry competitive compensation
• Great benefits with better than average employer contributions, including health, dental, vision, life insurance, Flexible Spending Accounts, Short & Long Term Disability and more!
• 401k with a very generous employer match and no vesting!
• Paid Vacation & Holidays
• Profit Sharing
• Paid Parental Leave
• Subsidized Daycare
• Tuition Reimbursement
• Pet Insurance
• Corporate Social Responsibility including recycling, sustainability and volunteering

KNAPP is an equal opportunity employer. We are committed to a work environment that supports, inspires and respects all individuals without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, age, national origin, veteran, disability status or any other basis protected by law.

Due to the safety-sensitive nature of this position, strict adherence to KNAPP’s drug-free workplace policy is required. All candidates will be subject to drug-screening in accordance with the policy, and will be expected to remain drug-free during their employment. There will be no exception if recreational or medical use of marijuana is permitted in the location of employment and/or residence or if use of marijuana is only during “off-hours.”