Helpdesk Technician

Job Title: Helpdesk Technician

About Us…

Womack Machine Supply and Morrell Group have united to become Womack Group, an industry powerhouse in engineering and industrial solutions. With over 70 years of excellence, Womack's motion control expertise meets Morrell's premier component integration, creating a dynamic force committed to innovation and customer service. Join us as we redefine the industry and shape the future of engineering and automation. Be part of something extraordinary and make a lasting impact with us!

About this Opportunity:

This is a full-time exempt position where the incumbent is responsible for providing end user technical support. The Helpdesk Technician works as part of a team to respond to tickets opened by users for a wide range of support requests.

Top benefits and perks:

As a team member at Womack Group, LLC, you’ll enjoy:

• Benefits: 401(k) retirement with matching, Health, dental and vision insurance, Flexible Spending Account, Life and disability insurance
• Employee discounts
• Paid Time Off
• Referral program
• Career advancement and bonus opportunities
• Tuition Reimbursement

Location:

Womack Group is headquartered in Farmers Branch, TX with additional offices in TX, UT, AL, AZ, MT, OK, MA, MI IN, IL, OH and Canada. This position will be based out of our Auburn Hills, MI facility.

Contact/application information:

To be considered, please submit your application. If we accept your application, we’ll be in touch to schedule an interview. We look forward to hearing from you!

PRIMARY DUTIES AND RESPONSIBILITIES:

• Support corporate laptop and desktop hardware including replacement of hardware on a prescribed lifecycle.
• Support Microsoft Office 365 and other user applications including deployment of those applications.
• Support Windows 10 and 11 environments.
• Helpdesk ticketing and remote, Managed Engine, Patch Manager, MS Intune preferred.
• Support printers, scanners, and handheld computers.
• Support corporate cellular phones and corporate phone system.
• Perform routine user support processes such as password resets and MFA management.
• Troubleshoot basic networking and connectivity issues affecting the use of user applications.
• Operate effectively within a ticketing system.
• Operate in a security-first environment.
• Other duties may be required.

QUALIFICATIONS: The requirements listed below are representative of the education, experience, skills and/or abilities required. An individual must meet the minimum requirements as listed in each Qualifications subsection.

EDUCATION:

• High School diploma required.
• Associates degree preferred.

EXPERIENCE:

• Minimum of 1 year of related work experience

SKILLS & ABILITIES:

• Excellent problem-solving and analytical skills
• Strong verbal and written communication skills
• Eagerness to learn new technologies, systems, and new tasks.
• Commitment to providing exceptional customer service.
• Detailed oriented-accurate, thorough, strong work ethics and provide the best quality solution to the end user.
• Excellent interpersonal and customer service skills.
• Patient listener and ability to remain calm while helping end users.

TRAINING:

· Position will be expected to be certified in Microsoft Certified MD-101 (Microsoft 365 Fundamentals) and Microsoft Certified MS-900 (Managing Modern Desktops).

· Continuation for learning is expected for the position.

· Training will be provided for the position.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee typically is on your feet and moving around an industrial work area during the majority of the day with some time spent traveling to and from the customer work site. The work is physically demanding at times requiring heavy lifting and working in tight quarters. Physical tasks include walking, grasping, carrying, lifting, assembling, listening, writing, speaking, and traveling.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the primary duties of the job, the employee is regularly exposed to a manufacturing and general office environment. Work outside normal business hours is possible.