Operations Specialist I
TekWissen LLC
Princeton, NJ
Operations Specialist I
TekWissen LLC
Princeton, NJ
Expired: 16 days ago
Applications are no longer accepted.
- Full-Time
Job Description
Company Info
Job Description
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is committed to developing new treatments and patient solutions in Neuroscience, Digital Innovation and Nephrology. Our client consists of multiple companies committed to offering innovative products that go beyond healthcare to improve the health and well-being of patients and they belong to a distinguished family of US affiliates.
Position: Operations Specialist I
Location: Princeton, NJ 08540
Duration: 12 Months
Job Type: Contract
Work Type: Remote
Job Description:
- The Customer Service Administrator tasks include, but are not limited to:
- Provides process-level and project-level support for Customer Engagement Platforms
- Monitors email and ServiceNow ticketing system to answer customer service inquires from internal stakeholders and website users
- Monitors team inboxes and triages to appropriate team member
- Provide logistical and follow up support for live events planning
- Ensures appropriate resources such as editorial calendars, monthly reports, and department plans are current and centrally located
- Organizes team meetings from gathering agenda topics to updating presentation slides
- Updates appropriate resources such as editorial calendars and department plans as requested
- Complete data entry requests as needed, supporting Customer Engagement Platforms
Qualifications/Experience:
- Bachelor's degree
- 1 to 3 years of related customer service or administrative assistant experience
Required Skills Include:
- Excellent interpersonal, verbal and written communication skills
- Exceptional attention to detail and task follow-through
- Strong analytical and problem-solving skills
- Excellent organizational and time management skills
- Ability to prioritize and manage multiple projects simultaneously while meeting deadlines
- Able to work independently, with minimal direction
- Excellent proficiency using the Microsoft Office Suite or related software
TekWissen Group is an equal opportunity employer supporting workforce diversity.
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