Customer Account Manager

Description of Cardinal Equipment Services:

Cardinal Equipment Services (CES) provides services such as remanufacturing, refurbishing and repair services (including preventative maintenance, reactive repair, and equipment movement) for beverage companies, OEMs, FLOs, Independent Fountain Operators, and other Asset Heavy Customers.

CES was founded in 2021 and is headquartered in Tampa, Florida.

Position Overview: The Customer Account Manager is responsible for managing a portfolio of customers, while fostering strong relationships and maximizing profitable growth opportunities within assigned accounts. Clients will include, but not limited to, Bottling and Food Service companies across the U.S. This role will be remote-based with travel requirements, with a preferred location in the state of Florida.

Key Responsibilities:

1. Develop and execute strategic account plans to achieve sales targets and objectives.
2. Build and maintain strong, long-term relationships with key stakeholders and decision-makers within assigned accounts.
3. Serve as the primary point of contact for clients, addressing inquiries, resolving issues, and ensuring exceptional customer service.
4. Identify and capitalize on growth opportunities within assigned accounts through cross-selling, upselling, and introducing new products or services.
5. Collaborate with internal teams, including sales, finance, and operations to meet client needs and exceed expectations.
6. Analyze market trends, competitor activity, and customer feedback to inform strategic decision-making and drive continuous improvement.
7. Prepare regular reports and presentations for senior management, highlighting key account performance, opportunities, and challenges.
8. Stay abreast of industry developments and best practices to maintain a competitive edge and provide value-added solutions to clients.

Qualifications:

• 5+ years in consumer goods industry
• Bachelor’s degree in business administration, marketing, or related field preferred
• Proven experience in customer account management or sales, preferably within food service or beverage industry
• Strong interpersonal skills with the ability to build rapport and influence both internal and external stakeholders at all levels
• Strong negotiation, collaboration, and analytical stills
• Effective communication skills (Listening, Speaking, Writing, Inquiring)
• Strategic thinker with the ability to identify and capitalize on opportunities for profitable business growth
• Highly organized with strong project management abilities and attention to detail
• Self-motivated, organized, and resilient in the face of rejection which is important for maintaining productivity and achieving sales goals
• Proficient in Microsoft Office Excel, Word, PowerPoint, and Customer Relationship Management software
• Change agent who thrives in a fast-paced, ever-changing environment
• Ability to travel as needed