Site Schedule Coordinator

IEM in Jacksonville, Fl. is the largest independent full-line manufacturer of custom electrical distribution and power quality equipment in North America. IEM has delivered customer-specific solutions to meet the ever-changing power requirements of growth industries in North America for over half a century. This position offers an exciting opportunity within an innovative, employee-oriented company offering a competitive salary with excellent benefits.

The Site Schedule Coordinator is a professional customer-facing role, helping to oversee schedule management and successful fulfillment of Standard Products deliverables to established customer construction sites across North America.

A successful Site Schedule Coordinator will possess excellent customer service skills and pride themselves on their proven ability to build lasting relationships. This is not a sales position, you will be the IEM representative for multiple remote construction sites scheduled to receive our equipment and requiring commissioning support.

You will manage customer and stakeholder expectations, align conflicting schedules and resolve issues in a timely manner. You will have direct local support, close collaboration and planning with colleagues is essential to achieve customer satisfaction.

Responsibilities:

• Build relationships with construction managers, general contractors and electrical subcontractors to ensure equipment and resources are available to support site schedules

• Remotely participate in weekly/daily site planning and commissioning calls; disseminate information and contribute status information

• Reconcile customer demand forecast with site-requested delivery dates/quantities

• Compile site information as a shared resource and process orders for deliverables

• Collaborate with key stakeholders and team members; keep them appraised of schedule fluctuations, timelines and potential risks

• Update and highlight site activities impacting field service forecast demands, submit field service requests and assist in coordinating commissioning requirements

• Enter orders, plan loads and coordinate shipments from finished goods inventory and/or 3PL warehousing to customer sites

• Responsible for consistently achieving and maintaining Key Performance Indicators (KPIs) relevant to your role.

• As required

Requirements:

• Post-secondary education, preferably in Construction or Business Administrative

• Minimum three years professional experience in a dynamic and high-paced work environment, particular emphasis will be given to roles involving coordination within the manufacturing or construction industry.

• Advanced Excel skills are essential. Proficiency in Outlook and Word and general database experience is required. Skills assessment may be requested.

• Critical thinking, problem solving and ability to manage conflicting priorities

• Adaptable with an outgoing/service-oriented positive personality

• Excellent attention to detail and proven organizational ability

• Exceptional time management and communication skills

• Hours for this full-time position are Monday to Friday 8am – 4:30pm with some flexibility on start time

IEM offers access to a full complement of electrical distribution products and services including local design consulting, custom manufacturing, sales and service support. Established over 70 years ago, we pride ourselves on innovation and our success depends on cultivating the diversity and skills our employees bring to our business.