Front Desk Receptionist

About us:

HEART. It is the driving force of our commitment to serving others with empathy, respect, and dignity.  CareMax, is committed to providing the best that medicine has to offer with quality healthcare for those who need it most, our seniors. Join our team and experience it for yourself. We are Health with Heart.

You can count on us to provide you with resources and opportunities for growth, while contributing to our mission to improve lives through kindness, compassion, and better health. This is what we offer:

• Access to continual education through CareMax University
• Starting with 18 days of Paid Time Off
• 8 company paid holidays plus a floating holiday
• 401(k) plan with company match
• Comprehensive medical package
• About you:

The Front Desk receptionist keeps the front desk presentable and equipped, greeting or welcoming guests, answering and addressing complaints or questions, handling phone calls and redirecting them to the concerned department, receiving correspondences and drafting, checking and sorting emails, monitoring office supplies, placing orders, updating office files or records.

• High School diploma, Certificate of Attendance, Certificate of Completion, GED, or equivalent required.
• Minimum of 1 Year experience as medical receptionist preferred.
• Strong knowledge of general office practices.
• Proficient with standard filing procedures, telephone etiquette, and standard office equipment

ABILITIES/SKILLS

• Excellent organizational and interpersonal skills.
• Able to multi-task and very organized.
• Required to be proficient with grammar, spelling and verbal skills to communicate with patients, providers and staff in written and oral communication.
• Must be proficient be proficient in Microsoft Office and knowledge with computers, scanners, etc.
• Able to multi-task and very organized.
• Ability to deal with confidential matters.
• Bilingual in English and Spanish (Required).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answers incoming calls in a courteous and professional manner.
• Schedule’s appointments and follows up on rescheduling and no-show appointments.
• Screens incoming telephone calls.
• Receives and conveys messages electronically, in writing and verbally.
• Greets patients and visitors in a prompt, courteous and helpful manner and directs patients to the appropriate area.
• Check-in and Check-out patients via EMR system.
• Collects and posts co-pay and/or payments according to health plan and conducts end of day reconciliation process.
• Verifies patient insurance prior to the services being rendered.
• Ability to update medical record and computer system with new information.
• Sorts and delivers mail, medical records and other correspondence to appropriate department.
• Participates in staff and educational meetings.
• Maintain a cheerful, positive, and respectful attitude.
• Other duties as needed and/or assigned.

PHYSICAL DEMANDS

The physical demands described here are representative of those an individual must meet to successfully perform the essential functions of this job.

FREQUENCY FACTOR TABLE

FUNCTION

FREQUENCY

Walking and standing

More than 30%

Sitting

More than 50%

Physical Hand and Finger Dexterity (office equip. typewriter, computer)

More than 75%

Close vision the ability to adjust Focus (typewriter and/or computer)

More than 75%

Talking and Hearing

100%

Lifting less than 10 pounds

Frequently

Lifting 10-30 pounds

Seldom

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Described below are typical work environment characteristics encountered while performing the essential functions of the position:

• Moderate to High noise level.
• Clean, well-lit, comfortable climate.
• Fast-Paced environment.

Reasonable accommodations may be made to allow individuals with disabilities to perform the essential functions of the position.